Avis : The House of MG-A Heritage Hotel, Ahmedabad

- Was heavily dissapointed with the entire experience with house of MG. I initiated a thread in the last week of July only to never hear back from them untill today. Imagine, calls,msgs,emails and finally a visit to the property! I had my father visit the property as well as I really was hoping to keep my ceremoney there because of the Heritage feels. The thread involved two people mainly. A: Mr Santosh who is the F&B manager who had gone on a 15 day long break and in his absence, his junior Mr Raza was taking care of things, who mind you had no authority to take any decisions and kept stalling for over 3 weeks and to this date- I have no conclusive answer. Starting off with the visit later which had to be scheduled since there were no proper responses : The staff (in this case, it was Mr Raza) literally took 3 hours to show around the property. Got wrong keys for the rooms everytime-took 10 10 mins to come back with the right set of keys, wasn’t at all professional in terms of attending a potential guest/customer who wanted to give them business and imagine I wanted to have my Roka ceremoney there. (Absolute nightmare it would have become) There were calls, email threads, whatsapp msgs which were had a turn around time of 3 days for each msg with multiple followups. An utter dissapointment overall! Oh and let me menion how they dealt with us in bad faith where Mr Raza tried to sell us the higher category rooms by stating how the lower category rooms were blocked all in all and the reality was that that they had not opened it. For people’s reference- Classic rooms are available sep 30th right now and have been blocked till March 2026 (They can open it up from backend) as the no. of rooms are limited in quantity, the FnB would try to sell you the higher category first in order to gain a better busines :) I’d really request the management to have folks who can buckle up or up their game because if this is how it is managesd the guests would be left unhappy especially the ones who are trying to reachout from places other than ahmedabad and I hope this reaches the right people who are planning to have their functions there! Note : A mention for Mr Paradeep (the reservations manager) he was genuinely helpful in terms of making sure he answered our questions. This is what you’d need from the guests who are wanting to share their celebration with your property!!