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Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1
4/518 Commentaires

Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1

Berlin|À 0.76km de la Huxley's Neue Welt
During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.

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Vous recherchez des hôtels à Huxley's Neue Welt ? Consultez les prix et choisissez la meilleure offre pour votre séjour.
Hotel Ludwig Van Beethoven
4.2/566 Commentaires
Kreuzberg
hôtel à une bonne position, à prix abordable. Conseil: La réception a des cuisses de tête plus fines et plus étroites.
Grand Hostel Berlin Urban
4/549 Commentaires
Il faut dire que le personnel ici est vraiment très bon. Si rien n'est arrivé la nuit, vous allez prendre quelques verres au bar, vous connaîtrez certainement de bons amis! L'environnement est bon dans son ensemble, l'espace de quatre personnes et la vie privée sont suffisants, le transport est également très pratique, très recommandé, la prochaine fois que je reviendrai à Berlin, je serai sûr de revenir!
Hotel am Hermannplatz
4/510 Commentaires
Kreuzberg
Hôtel plutôt bien placé, à proximité du métro. La personne a la réception était très gentille et arrangeante, elle a accepté que nous partions avant l’heure de départ minimum. La chambre était grande et plutôt confortable. Malheureusement, nous avons trouvé que cette dernière ne correspondait pas totalement à ce que nous avions vu sur les photos, elle avait l’air moins moderne et moins cosy. Le rideau sur la fenêtre était aussi légèrement trop petit par conséquent il y avait un peu trop de lumière la nuit. Nous n’avions également pas la possibilité de mettre un panneau à l’extérieur pour que personne ne vienne faire la chambre. Un peu cher pour ce que c’est.
Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1
4/518 Commentaires
During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.
Erlanger Hof
3.9/517 Commentaires
L'hôtel est un hôtel de type 2. La réception m'a guidée vers l'ascenseur qui est dans le jardin. Mon chambre double était spacieuse et propre. Lit confortable. La couture était certainement un plus. Je n'ai pas eu le petit déjeuner, je ne peux pas ajouter des commentaires. L'hôtel est très bien situé, mais il est très bien situé. (2) Chuckleheads Comedy Show (en anglais) jeudi soir au Deriva Bar.
Mercure Hotel Berlin Tempelhof
4.4/595 Commentaires
Hotel bien placé au centre de Berlin proches de plusieurs stations de transport public. Aéroport est à 45 minutes par le train express régional ou le métro. Plusieurs monument Berlinois sont accessibles moyennant 30 minutes de marche à pieds. Les chambres sont propres, bien entretenues et spacieuses. Les règles COVID-19 sont respectées. Le petit déjeuner buffet est varié et complet avec des produits de très bonne qualité. Une salle de fitness avec spa est accessible pour les clients de l’hôtel Personnel très professionnel.

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