Hôtels Holiday Inn à Chicago

We stayed here on a 2 day vacation after getting married (not the honeymoon). We were on the 7th floor so we thought it would be rather quiet, or, at least, not too much ambient noise from outside. We were wrong. We heard cars, sirens and utility trucks like they were right outside our window. We heard the elevator ding every time someone called for one. The walls (exterior and interior) must be very thin compared to every other hotel we've been to. We ordered Chinese from a nearby restaurant and it was very good, but we had way more than we could finish. Opened up the fridge and it was turned off! We turned it on high and it never got very cold. We probably should have called the front desk, but instead we told them on the way out. The ice machine was broken on our floor and the vending machine would not take credit cards. The rooms are dated. The bathroom lights are very bright and only one switch for all of them. When going to the bathroom in the middle of the night you are blinded. This is ridiculous. There should be a way of illuminating in at least 2 stages or at least don't install concert lighting. The staff were not friendly nor inviting. The pillows and sheets were nice, but the bet was very uncomfortable. All in all I would never stay here again and wish I had seen a review like this when I researched area hotels.

La position de l'hôtel est très bonne. Dans le centre-ville est très confortable. La location des chambres d'hôtel est également relativement propre. Le petit déjeuner est général. Le personnel de service est très mauvais et demande un petit déjeuner forcé. Le petit déjeuner est dès le début, je viens prendre un petit déjeuner, je suis venu à la moitié de nouveau, demander que la carte de crédit soit payée ou payée en espèces. Le petit déjeuner est constamment interrompu. À l'avenir, il n'y aura pas de chambre contenant le petit déjeuner dans cet hôtel. C'est une mauvaise expérience.

Staying at this hotel was delightful. The staff who helped the check in process was very friendly and sympathetic. Gym was small but adequate. The hotel offers luggage storage service which was very helpful. Thanks for having us.