Avis : Dhawa Ihuru, part of Banyan Group

Réponse de l'établissement: Cher client,Tout d'abord, nous espérons que vous êtes rentré chez vous en toute sécurité.Veuillez accepter notre sincère gratitude pour l'opportunité d'organiser votre séjour au Dhawa Ihuru Maldives. Merci d'avoir pris le temps de partager vos opinions sur votre récent séjour dans notre complexe. Nous sommes heureux que vous ayez apprécié votre visite et que vous ayez partagé vos commentaires avec l'équipe, et nous vous sommes reconnaissants de la note parfaite de 5/5 que vous nous avez attribuée.Une fois de plus, nous vous exprimons notre gratitude et attendons avec impatience votre retour dans un avenir proche.Sincèrement,Hery KuswoyoDirecteur général

Réponse de l'établissement: Dear Valued Guest (Meitangyahodeshao),I hope this message finds you well and that you arrived home safely.We sincerely appreciate the opportunity to host your stay at Dhawa Ihuru Maldives. Thank you for taking the time to share your thoughts about your recent visit. We are delighted to hear that you enjoyed your stay and are grateful for the 5/5 rating. Your feedback has been shared with our team, especially Elena, who would be delighted to be recognized cordially.Once again, thank you for your kind words. We look forward to welcoming you back in the near future.Warm regards,Hery KuswoyoGeneral Manager

Réponse de l'établissement: Dear Tnklee,First and foremost, we hope you arrived home safely.It was a pleasure having you with us at Dhawa Ihuru Maldives, and we thank you for sharing your recent experience with us. We were delighted to read that you enjoyed your stay at our resort. I have extended your appreciation to the entire team.It is our privilege to serve you, and we look forward to welcoming you back in the not-too-distant future, your home away from home.Please allow us to wish you and your family a joyful Festive season and a prosperous New Year 2024! With best personal regards,Hery KuswoyoGeneral Manager

Réponse de l'établissement: Dear our valued guest,Heartfelt thanks for your priceless review following your recent stay with us at Dhawa Ihuru. The constructive feedback from our guests such as yours will truly assist us in our efforts to improve while continuing to provide a high level of services to our guests.First and foremost, please accept our apologies for not being able to meet your expectations during your visit particularly with the villa cleanliness, bathroom amenities and insect, the food variety, the quality of snorkeling gear, the price and language barrier at marine center, the frequency of our complimentary shuttle boats to visit Banyan Tree Vabbinfaru; our sister resort, and the insufficient communication. I appreciate you taking your time to raise your concerns which will help us to improve ourselves and offerings for the best experiences of our valued guests. Please be assured that your concerns have been addressed as a high priority, rectified the root causes, and corrective measures including training, revisiting our standard and procedure, etc. have been taken to minimize such incidents from occurring in the future. Our resort has stringent standard in place when it comes to pest control, and we conduct regular and systematic exercise to eradicate all pests in the entire island. Meanwhile, we will also work closely with the pest control company to see how this can be further improved to ensure such incident will not happen again in future.We are pleased that you enjoyed our house reef full of colorful fishes, sharks, rays, and more just few meters away from the shoreline ideal for snorkeling and the satisfactorily overall service from our team including Wong – our Chinese speaker.Once again, we are truly saddened that your holiday was not completely fulfilled. We will absolutely take this learning lesson with us and improve ourselves to the next level.We thank you for your invaluable feedback. Even it may be a far-off possibility to get another chance to prove ourselves differently to you, I hope we will still get a chance to do that in the future. Kind Regards,Hery KuswoyoGeneral ManagerBanyan Tree Vabbinfaru and Dhawa Ihuru

Réponse de l'établissement: Dear luminga, Heartfelt thanks from all of us here in Dhawa Ihuru for sharing your amazing review following your recent stay with us. We are so humbled to be crowned as a snorkeling sanctuary - our house reef rich in vibrant corals and diverse marine life. We are delighted that you enjoyed the magical time exploring the underwater world, the delectable cuisine, the shared facilities at Banyan Tree Vabbinfaru; our sister resort accessed by complimentary shuttle boats, and the impeccable service from our friendly and courteous staff. We thank you from the bottom of our hearts for your kind feedback! And we shall be looking forward to welcoming you back on our shores at "Dhawa Ihuru - Be Here, Be You" for more inspired experience specially exploring more marine life. With best regards, Hery Kuswoyo General Manager Banyan Tree Vabbinfaru & Dhawa Ihuru

Réponse de l'établissement: Dear Valued Guest, It was a pleasure having you with us at Dhawa Ihuru Maldives, we trust that you had a safe journey back home. Thank you for taking the time to share with us your recent experience in our resort. We were delighted to read that you enjoyed your stay. We thoroughly appreciate that you found our overall products and services to your satisfaction. I am more than glad to share your compliments to the entire team. Again, we thank you and we look forward to welcoming you back in the not-too-distant future. With best personal regards, Hery Kuswoyo General Manager

Réponse de l'établissement: Dear our valued guest, Heartfelt thanks for choosing Dhawa Ihuru and sharing your amazing review following your stay with us. We are delighted to learn that you enjoyed our charming and cozy island, the stunning underwater world full of colorful fishes, sharks, rays, turtles and more just few meters away from the shoreline perfect for snorkeling, the lovely and comfy villa with plenty of drinking water provided, the scrumptious cuisine, the shared facilities with Banyan Tree Vabbinfaru; our sister resort accessed by complimentary shuttle boats, to the impeccable service from our friendly, courteous and caring staff. We thank you from the bottom of our hearts for your kind feedback! And we shall be looking forward to welcoming you back on our shores at Dhawa Ihuru in the near future for more inspired experience. With best regards, Hery Kuswoyo General Manager Banyan Tree Vabbinfaru and Dhawa Ihuru

Réponse de l'établissement: Dear Laura, We hope you arrived home safely. We extend our heartfelt gratitude for choosing to stay at Dhawa Ihuru Maldives to escape from the hustle and bustle of city life. Your feedback is invaluable to us, and we appreciate the time you took to share your experience. We are delighted that you and your family enjoyed your stay. Your positive rating means a lot to us, and we have shared your commendations with the team, especially with Allath, who will be thrilled to receive your recognition. Thank you once again and we eagerly await the opportunity to welcome you back soon. Warm regards, Hery Kuswoyo General Manager

Réponse de l'établissement: Dear Nolwenn, We are honored that you have chosen Dhawa Ihuru Maldives for a quick getaway from the hustle and bustle of city life, and we thank you for sharing your experience. While we strive daily to deliver exceptional service, it is always nice to know that our efforts are recognized. Your positive rating means a lot to us, and we have shared your appreciation with the team, particularly Allath, who will be thrilled to be recognized in such a cordial manner We sincerely appreciate the opportunity to serve you and hope to see you again at your home away from home. With best personal regards, Hery Kuswoyo General Manager

Réponse de l'établissement: Dear Valued Guest (carog76), Thank you for choosing Dhawa Ihuru Maldives for your recent getaway. We truly appreciate you sharing your experience. Your kind words have been shared with the team—especially Rohit, Afraah, Widia, and Pradeep—who are delighted by your recognition. It brings us great joy to know you found the relaxation you were seeking. We look forward to welcoming you back to your home away from home. Warm regards, Hery Kuswoyo General Manager