Ascott Macau

Avis : Ascott Macau

Ascott Macau

No. 339 Rua Cidade de Braga, Macau Peninsula, Macau, ChinaVoir le détail de l'hôtel
Ascott Macau
Ascott MacauAscott MacauAscott Macau
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1 nuit

Avis des voyageurs

8.9/10
Très bien
1102 évaluation
Avis vérifiés
Emplacement9.1
Commodités8.7
Service8.9
Propreté8.9
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Toutes les évaluations(1102)
Évaluations positives(1010)
Évaluations avec photos/ vidéo(209)
Grandes chambres(58)
Déplacements aisés(52)
Personnel d'accueil amical(42)
Odeur étrange dans la chambre(35)
Situé au centre-ville(13)
Déjà plusieurs séjours(12)
Piscine remarquable(11)
Idéal pour les familles(10)
Évaluations négatives(91)
Invité
Chambre lit king de luxe
Séjour au mai 2025
En couple
2 évaluation
10/10
Exceptionnel
Publiée le 23 juin 2025
Happy to get upgraded to a suite. Appreciate the customer service of their staff very much! They were proactive to offer help and reacted fast to solve any problems arise. They would also go an extra step to make their customers satisfied and happy. Overall cleanliness is good. Bed is comfy. Gym room and indoor swimming pool is nice too. The only drawback is the outdoor swimming pool not opened due to construction which we didn’t know ahead. But it was still a very pleasant stay. Big thanks to the staff:)
Traduire
Réponse de l'établissement: Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. Please be informed that the outdoor swimming pool is targeting to open in August, hence; we look forward to the pleasure of welcoming you back soon. Thank you!
J_LCY
Chambre lit king de luxe
Séjour au avr. 2025
En couple
12 évaluation
10/10
Exceptionnel
Publiée le 25 mai 2025
Super happy with their service. Was given an upgrade to suite and a free birthday cake. Cake taste yummy!
Traduire
Réponse de l'établissement: Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Noorul Syazrah
Chambre lit king de luxe
Séjour au fév. 2025
En couple
2 évaluation
10/10
Exceptionnel
Publiée le 18 mai 2025
They have the best location. Strategically located in the middle of the casino strip and surrounded with many restaurants and right beside WYNN!! Super love the area. The staff at the reception and the restaurant are so friendly and helpful! Very comfortable place to stay. We will definitely stay here again next trip. So accessible to everywhere and great team at reception, housekeeping and their resto bar!
Traduire
Réponse de l'établissement: Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Utilisateur anonyme
Suite
Séjour au janv. 2025
En couple
30 évaluation
8.0/10
Très bien
Publiée le 15 fév. 2025
A clean, comfortable hotel. Nice service, complete facilities, and a strategic location. Recommended
Traduire
Réponse de l'établissement: 尊敬的雅詩閣賓客， 感謝您特地抽出寶貴時間與我們分享您的雅詩閣入住體驗。 本酒店一直以來都致力為客人提供溫暖的服務，您的回饋將成為本酒店提供更完善服務帶來動力。祝安好，謝謝
bby17
Suite première
Séjour au janv. 2025
En couple
4 évaluation
10/10
Exceptionnel
Publiée le 17 fév. 2025
the hotel location is good and the room is very spacious. it was a lovely stay and the hotel accomodated our request. overall it was a good stay
Traduire
Réponse de l'établissement: 尊敬的雅詩閣賓客， 感謝您特地抽出寶貴時間與我們分享您的雅詩閣入住體驗。 本酒店一直以來都致力為客人提供溫暖的服務，您的回饋將成為本酒店提供更完善服務帶來動力。祝安好，謝謝
Utilisateur anonyme
Chambre lit king de luxe
Séjour au janv. 2025
En couple
8 évaluation
8.5/10
Très bien
Publiée le 24 mars 2025
Good and nice rooms… nice environment. Good location and nice staff .
Traduire
Réponse de l'établissement: Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
The Judge King
Chambre lits jumeaux de luxe
Séjour au mai 2025
Seul
29 évaluation
5.5/10
Publiée le 22 juin 2025
Location and infrastructure is good but despite we arrived at 15.30, the room was not ready. Low service quality in macau conditions. Recommended as more value for money alternative for a day or two stay
Traduire
Réponse de l'établissement: Dear Ascott guest, Thank you very much for taking the time to sharing your recent stay experience. We have read through the review and leaned that we have fallen short to meet your expectations on the check in time during your recent stay with us. Base on your review we are going through rectification and make improvements on the respective areas; however, please note that our check in time is at 3pm onwards, subjected to hotel availability and the preference of guest, the check in time may adjust accordingly. Our sincerest apologies for any inconveniences may have caused. Once again many thanks for bringing your recent experiences to our attention. Thank you
Invité
Chambre lits jumeaux de luxe
Séjour au avr. 2025
En couple
1 évaluation
10/10
Exceptionnel
Publiée le 16 mai 2025
booked because it's across the street from MGM casino, every bit as nice as the casino hotel, in fact even more amenities than theirs. only complaint, the room phone very confusing how to use it. would gladly stay there again.
Traduire
Réponse de l'établissement: Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Invité
Chambre lit king de luxe
Séjour au avr. 2025
Affaires
2 évaluation
9.0/10
Excellent
Publiée le 11 mai 2025
Really enjoyed the stay. Service here is excellent. The team here is competent, attentive, friendly and helpful. I can count on the front desk team for all my delivery packages, Taxi booking and recommendations. I will certainly stay here whenever I visit Macau.
Traduire
Réponse de l'établissement: Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Al Chan
Chambre lit king de luxe
Séjour au déc. 2024
En famille
1 évaluation
10/10
Exceptionnel
Publiée le 19 janv. 2025
Good hotel Excellent restaurant
Traduire
Réponse de l'établissement: 尊敬的雅詩閣賓客， 感謝您特地抽出寶貴時間與我們分享您的雅詩閣入住體驗。 本酒店一直以來都致力為客人提供溫暖的服務，您的回饋將成為本酒店提供更完善服務帶來動力。祝安好，謝謝
gisellashoko
Chambre lit king de luxe
Séjour au août 2024
Affaires
21 évaluation
3.5/10
Publiée le 14 sept. 2024
completely disappointed with cleanliness of the room. dusty and stains around the room. was extremely shocked to see blood stains on bed sheets - called and requested for immediate follow up in the middle of the night but turned out 2 other bed sheets were not any better (one also with blood stains and the other one with a big yellowish stain). finally got a third one bit there were bugs which made me could not sleep at all. disgusting and will never return nor recommend it to anyone!!!
Traduire
Réponse de l'établissement: Dear Ascott guest, Thank you very much for taking the time to sharing your recent stay experience. We have read through the review, and I am embarrassed to leaned that we have fallen short to meet your expectations in our cleanliness during your recent stay with us. Base on your review we are going through rectification and make improvements on the respective areas; rest ensure this was not the standard room feature of Ascott Macau. Our sincerest apologies for any inconveniences or unnecessary aggravations that such glitches may have caused. Once again many thanks for bringing your recent experiences to our attention. Thank you
Invité
Chambre lit king de luxe
Séjour au mai 2025
Autre
21 évaluation
10/10
Exceptionnel
Publiée le 17 juin 2025
⭐️⭐️⭐️⭐️⭐️ service from amazing front dest staff. Perfect location.
Traduire
Réponse de l'établissement: Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Invité
Chambre lit king de luxe
Séjour au janv. 2025
Affaires
3 évaluation
10/10
Exceptionnel
Publiée le 25 fév. 2025
Good facilities and location in the city. The customer service at the reception was professional and courteous.
Traduire
Réponse de l'établissement: Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Invité
Chambre de luxe
Séjour au avr. 2024
Affaires
24 évaluation
6.5/10
Publiée le 2 juin 2024
The hotel rooms need to be updated- they’re worse for wear. Stained furniture, holes in towels, stained carpet. The gym is great. But the saving point to this place is the staff - they’re kind and doing their very very best with a hotel that needs work. Honestly I wouldn’t stay here again unless the owners spend some money and refit it. It’s not to the Ascott standard. The hardest part is getting good staff and they have this so it is strange they don’t do some cosmetic updates and bring this hotel up to standard.
Traduire
6/7
Réponse de l'établissement: Dear Ascott guest, Thank you very much for taking the time to sharing your recent stay experience. We have read through the review, and I am embarrassed to leaned that we have fallen short to meet your expectations in our cleanliness and room maintenance during your recent stay with us. Base on your review we are going through rectification and make improvements on the respective areas; rest ensure this was not the standard room feature of Ascott Macau. Our sincerest apologies for any inconveniences or unnecessary aggravations that such glitches may have caused. Furthermore; We will definitely share your complement to our colleagues, once again many thanks for bringing your recent experiences to our attention and we sincerely hope to have the pleasure of welcoming you back soon. Thank you
Invité
Chambre lit king de luxe
Séjour au fév. 2025
En couple
3 évaluation
6.5/10
Publiée le 21 mars 2025
1. No breakfast provide 2. Roomm temp. is not good
Traduire
Réponse de l'établissement: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at Ascott Macau. we are sorry to inform that breakfast is not featured in the hotel at the moment and it has been publicly announce on all booking platform. Please rest assured we have addressed the issue regarding room temperature with our team for improvements and attention. Our Front Desk and Housekeeping staffs are on duty 24 hours, we are welcome for any feedback and pleased to handle the difficult issue during your stay. Thank you.