Avis : Barceló Torre de Madrid

Réponse de l'établissement: Cher Sho, Merci pour votre avis. Nous sommes ravis d'apprendre que vous avez aimé nos installations et que vous avez trouvé la piscine magnifique. Votre satisfaction est notre priorité absolue et nous nous efforçons toujours d'offrir la meilleure expérience possible à nos clients. Nous sommes impatients de vous accueillir à nouveau. Cordialement,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Réponse de l'établissement: Cher invité, Tout d'abord, nous tenons à vous remercier d'avoir choisi notre hôtel Barceló Torre De Madrid pour votre visite à Madrid et de nous avoir recommandés à la communauté des voyageurs, c'est sans aucun doute la meilleure récompense pour nous tous. Merci pour vos éloges à l'égard de notre équipe, ils travaillent très dur chaque jour pour s'assurer que nos clients se sentent bien pris en charge à tout moment. Nous leur transmettrons tous vos commentaires et sommes sûrs qu’ils seront ravis de savoir que leurs efforts ont été appréciés. Nous vous remercions également de souligner la qualité de nos installations, dont la variété garantit un maximum de détente et de plaisir à nos visiteurs. Nous vous adressons un salut très cordial et nous espérons vous revoir lors de votre prochaine visite. Équipe des relations publiques Barceló Torre de Madrid

Réponse de l'établissement: Bonjour, merci d'avoir visité notre hôtel, nous sommes ravis que vous ayez été satisfait de notre hôtel dans l'ensemble pendant votre séjour. Nous sommes également heureux que vous n'ayez pas eu d'autres inconvénients majeurs. Nous espérons que vous avez passé un agréable voyage à Madrid lors de votre séjour dans notre hôtel et espérons vous revoir une prochaine fois si nous en avons l'occasion. Cordialement, Equipo de Relaciones PúblicasBarceló Torre de Madrid

Réponse de l'établissement: Cher invité, bonjour ! Merci beaucoup d'avoir choisi de séjourner dans notre hôtel et d'avoir laissé de précieuses suggestions! Nous sommes très heureux d'ajouter des souvenirs agréables à votre voyage! Nous sommes très reconnaissants pour vos bons commentaires sur le service global de notre hôtel! Offrir aux clients un cadre de vie de haute qualité et confortable et une atmosphère chaleureuse est notre objectif de travail et notre poursuite incessante! Nous continuerons à maintenir le concept de service chaleureux et attentionné, afin que vous puissiez sentir la chaleur de la maison ici. J'espère sincèrement que vous pourrez rester à nouveau pour ressentir nos progrès! Je vous souhaite une vie heureuse et un bon voyage! Equipo de Relaciones Publicas Barceló Torre de Madrid

Réponse de l'établissement: Dear Guest,Thank you for your review.We are truly delighted that your anniversary visit to Barceló Torre De Madrid was marked by comfort and enjoyment.We are thrilled that you found the spaciousness of the room to your liking and that the comfort of our beds contributed to a restful night's sleep. Our rooms are indeed designed with guest comfort in mind, featuring large king-size beds and superior amenities.Finally, it is great that you appreciated the convenient location of our hotel, with easy metro access and proximity to various shops and restaurants. We are also pleased that the courteousness of our staff added to the positivity of your stay. Our location, soon to be even more appealing with the completion of the Plaza de España refurbishment, will allow guests like yourself to explore Madrid's historic center with ease.We hope to welcome you again in the future. Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Réponse de l'établissement: Dear Nuni,Thank you so much for your wonderful review and for choosing to stay with us for six nights at Barceló Torre de Madrid.We are delighted to hear that you enjoyed the cleanliness, the pleasant atmosphere, and the excellent housekeeping service. It’s also fantastic to know that our location, just steps away from Gran Vía and close to so many attractions, restaurants, and transport options, made your stay even more enjoyable.We truly appreciate your kind words about our facilities, including the gym, sauna, and swimming pool, and we’re especially grateful for your recognition of Ahmed and Carla. We will make sure they receive your special thanks—they’ll be thrilled to know they made a positive impact on your experience.We look forward to welcoming you back soon for another memorable stay in the heart of Madrid.Warm regards,Public Relations TeamBarceló Torre de Madrid

Réponse de l'établissement: Dear Joanna,Thank you for taking the time to share your wonderful feedback.We are delighted that you had such a magnificent experience at Barceló Torre De Madrid. We are thrilled that you appreciated our strategic positioning in the heart of Madrid, our exceptional team members who strive to deliver outstanding service and our superb amenities. The nearby verdant oasis offers a serene escape with breathtaking views, complementing our commitment to providing a luxurious urban retreat.We look forward to welcoming you back for another exceptional stay.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Réponse de l'établissement: Good afternoon, We appreciate that you took the time to share your experience with us.We are truly glad to hear that your overall experience at our hotel was enjoyable.Although you appreciated the contemporary design of our rooms, we regret to learn that certain aspects did not fully meet your expectations. Regarding the in-room entertainment options, our commitment to providing exceptional service includes continuous updates and we will certainly consider your feedback for future improvements. We understand your concern about the balcony layout and apologize for any discomfort this may have caused. Guest privacy and satisfaction remain our top priorities.We are pleased that you found the breakfast offerings to your liking, with our new B-likeat buffet breakfast designed to provide a diverse and organic gastronomic experience. The dedication to modernity and comfort is reflected in the recent renovations of our rooms, ensuring a fresh and inviting atmosphere for our guests.Finally, it is wonderful to hear that you enjoyed our prime location. We hope that we may have the pleasure of welcoming you back in the future.Kindest regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Réponse de l'établissement: Dear Guest,Thank you for taking the time to review your stay.We are delighted that you found our establishment's prime position to your liking.Our privileged setting in the heart of Madrid provides seamless access to the magnificent Royal Palace, the vibrant Gran Vía boulevard and numerous iconic landmarks. The central location makes our hotel an ideal base for exploring the rich cultural heritage and dynamic atmosphere of Spain's capital.We look forward to welcoming you back for another wonderful stay in Madrid.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Réponse de l'établissement: Dear Ausie Man, Thank you very much for your kind feedback.We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Madrid .We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Réponse de l'établissement: Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear you enjoyed our prime location and the excellent breakfast offerings. It's gratifying to know that our location facilitated your explorations and cultural experiences in Madrid. We take pride in being a convenient starting point for our guests to visit the city's most sought-after attractions and entertainment venues.We hope you were able to create memorable experiences during your walks to the nearby historical sites and while enjoying the vibrant performing arts scene.We look forward to welcoming you back in the future, best regards,Equipo de RecepciónBarceló Torre de Madrid

Réponse de l'établissement: Dear Mohammed,Thank you very much for sharing your valuable feedback with us. We truly appreciate your comments.We are sorry to hear that your stay did not meet your expectations. We would have liked to understand more about how we can improve in order to provide you with a more enjoyable experience in the future.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Réponse de l'établissement: Dear Siu Ming,Thank you for your positive feedback.We're thrilled to hear you enjoyed our prime location and found the room to your satisfaction, reflecting our commitment to clean and comfortable accommodations. It's also gratifying to know that our breakfast met your expectations, showcasing our dedication to providing a delightful dining experience.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid

Réponse de l'établissement: ¡Muchas gracias por tu detallado comentario! Nos alegra saber que disfrutaste de la excelente ubicación del hotel, especialmente durante la gran fiesta anual de la ciudad. También nos complace que hayas valorado positivamente la seguridad, la amabilidad del personal y la comodidad de la habitación.Lamentamos que el calor en la zona de la piscina haya afectado tu experiencia. Tomamos nota sobre la puerta de la sauna para revisar este detalle y mejorar la ventilación del área. Apreciamos mucho tus observaciones, ya que nos ayudan a seguir mejorando.¡Esperamos tener la oportunidad de darte la bienvenida nuevamente muy pronto!