Hôtels près de T-One Building à Phnom Penh

First I mentioned about front office they not properly greeting especially on lady staff (just 1 or 2 only) never smile sometimes I need to say hello and thank you to them first, staff action liked I ask room for complementary. One more it under front office also I don’t know why on our booking it rare to receive our benefits room upgrade as my boyfriend he has hold on gold member, I can understood sometime it full or high occupancy I should not receive it but I booked 20time probably 1time I can get room upgrade the same time staff never inform me why can’t consume that benefit this time or what else….. (For all Benefit of members are the point to attract guests to choose stay in your hotel) Second about room service food it take very long time to make it even I order only fruit platter it take time 45min…. it not make-sense if speed can be faster than this it very good. But for service staffs are good with flexible and food almost delicious also housekeeping are friendly, room very tidy and comfortable.

La position de l'hôtel est bonne, le personnel très gentil, l'hôtel dispose d'une sauna et d'un Jacuzzi que nous n'avons pas utilisé. Le lit était confortable et la salle de bains très propre avec une douche super. Il est dommage que notre chambre au troisième étage soit extrêmement bruyante, comme si il y avait une pompe qui allait continuellement. Le bruit dure toute la nuit, impossible de dormir bien

Stayed here a few times. Rooms are modern, comfortable, and decently equipped. Only problem is that the last time I stayed here, there was a rat in the room. And this latest time, there were quite a few baby cockroaches that kept appearing.

I recently had the pleasure of staying at Capri by Fraser, Phnom Penh and it exceeded all my expectations! The staff was incredibly friendly and attentive, the room was impeccably clean, and the amenities provided added a touch of luxury to my stay. The gym was pleasantly well-equipped. A special shout-out to Pattya for his great hospitality and giving us great tips for our first visit to Cambodia and being so kind to give us a late checkout as we had a late evening flight. His service was impeccable! The central location made exploring the city convenient by Tuk-Tuk and the delicious breakfast spread was a delightful start to each day. I highly recommend this hotel for a comfortable and memorable experience!! We will be back again!

Location - Well placed in the city. From the pool and bar area you can see the independent monument and the tops of the palace complex. There are some distance views of the river as well. Easy to walk out from to the monument, palace and the river. Just be warned that if you walk you constantly get hassled by tuk tuk's looking for business. Crossing the road can be challenging as it is very busy. Rooms - Basic clean and all that you need in a hot country. The only downside is that it can be noisy due to the stone floor that echo's the sound of chairs being moved. Staff - Polite and speak good English. Big shout out to the petite young women (sorry don't know name) who served us breakfast and during the day, evening drinks - always had a big smile and very helpful. Food - Nice selection at breakfast of fruit and cereals, pastries. A selection of cooked breakfast representing many cultures (noodles, soup, western eggs etc). Lunch/Evening they had a good selection of small bites (burritos, veg and dips) and western and Asian dishes (steak, noodles, rice) Amenities - Good wifi signal throughout. Restaurant and bar clean and mixture of seating available. Pool table. Pool was gorgeous on the roof with great views. Big enough to have a little swim about. Seating can get crowded in the afternoon when people return from touring around. Recommend the hotel as we didn't find or have any negatives.

Nous avons séjourné 3 nuits au Hyatt Regency de Phnom Penh, l hôtel est super bien situé pres de tous les centres d interet. L ancienne maison coloniale a été conservée et sert de lobby avec deux bars en sous sol et a l etage. Top. Nous avons passé un excellent séjour: la suite etait juste magnifique (meubles de tres bonnes qualité, décoration raffinée) on a apprécié les différentes attentions( macarons, fruits, vin), le petit dejeuner etait top, le toast aux avocats avec un œuf poché une tuerie. Le restaurant en roof top le 5/5 excellent avec une vue sur PP,sur le musée et le palais comme je ne l avais jamais vu. Un petit coup de coeur pour le tea time excellent . Le personnel souriant est tres attentionné. Nous avons aimé notre séjour.

Situé près du marché central, le staff de l'hôtel est très professionnel, la chambre est belle avec une super odeur florale quand on rentre dans la chambre. L'hôtel a toutes les commodités, il est à recommander

La chambre est bonne, le grand créneau est très bon, c'est la position est relativement éloignée, à plus de 20 kilomètres de la ville, il faut prendre un bus de moitié à environ une heure.

Cet hôtel est un hôtel de qualité, réservé par un agent de réservation de tiers qui n'a pas donné une description claire. (J'ai pris cette décision avec l'agent) C'est un hôtel d'affaires, pas adapté aux familles ou aux couples romantiques sur un départ. La piscine est disponible pour les femmes seulement pour une heure à partir de 11.45pm. Le petit déjeuner buffet disponible chaque jour attend dimanche où il est un menu fixe. Très limité sur végétarien, OK si vous mangez des œufs. La plupart des options sont également des aliments japonais.

An unfortunate experience, I found myself in the worst situation dealing with M Residence, as on the day of my check-in, the Sale Manager Vincent neglected to inform the receptionist about my booking, and instead of booking online for a fair rate, they wanted to charge me 50 USD per night, when it was only 24 USD online. Because the receptionist was new and unfamiliar with the process, she had to validate each step with her manager. It took me 45 minutes to check-in. The whole thing felt sketchy because I had to pay 130 USD with tax instead of 72 USD online with Airbnb small tax it would have cost max 86 USD if I recall. Anyway, I paid and received a very small room with hardly working air conditioning and filthy elevator. The swimming pool was breaking apart, and it appeared that the structure was inadequately maintained. There was no pool attendant, and no PH and CL analysis of the chemicals in the pool was available. The entire establishment is a shambles, and they definitely lack hospitality skills. Anyway I shared some information about my experience with the Manager who told me “The staff are so bad” I wanted to react and tell him that he should invest in training them but I could see there was no point in telling him has he clearly do not hold any sense of hospitality skills… The day before my departure I contact the “Receptionist Supervisor” and asked if I should do my check out now to collect my deposit back as I leave at 5:50 am and she informed to not to worry there is 24/7 staff at the lobby. Of course, the day of my check out there was no staff at the lobby to proceed my check-out so now they are ghosting me over 30 USD refund. In addition to all of this I intended to do a collaboration with the Sales manager upon my arrival a discount or free stay over some pictures which they gladly receive but never gave me proper feedback nor a compensation. M Residence is a disgrace to the hospitality industry in Cambodia. Their unethical practices and scams are not the way to conduct business.