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Courtyard Warner Robins
4.5/578 Commentaires

Courtyard Warner Robins

Warner Robins|À 1.83km de la Shirley Hills Baptist Church
On 12/25/22, we drove fourteen hours to get to this hotel having made a reservation earlier in the day and being provided an email stating that we had ”A Guaranteed Reservation”. Upon arrival, I was told that there was no room and that our reservation was not ”actually guaranteed”. The desk clerk stated that the hotel had ”overbooked rooms” and that there was no room available for me, my wife, and my two small children; all of whom were dead tired and needing a good night's sleep. Very late at night, I had to go hunting for another room in that town and luckily was able to find lodging in the Holiday Inn Express down the street. (Great customer service and a nice hotel in case you're wondering. Also an outstanding breakfast!) I made a complaint with Marriott Customer Complaints at 1 (800) 721-7033 and was given a complaint number and told that the hotel management would contact me to discuss the incident. No one from the hotel ever called. On 01/09/23, I telephoned the Marriott Customer Complaint number again, provided my complaint number, was transferred to a ”supervisor” and was told that reservations, despite being ”guaranteed”, are not in fact guaranteed in the event the hotel overbooks the facility. They answered none of my questions and only repeated, ”Your credit card was not charged. Your credit card was not charged” then said it was my fault for not arriving at the hotel earlier in the evening. The representative then disconnected the call while I was speaking. That was very frustrating and the worst customer service I have encountered in the lodging industry. I called the number back and asked to speak to the supervisor of the supervisor. I was connected with ”Moses” and explained the situation as well as the conduct of the previous ”supervisor”. Moses put me on hold, called the hotel, and then informed me that he could not locate a manager at the facility. He took my information again and said the manager of the hotel would contact me by email within three to five business days. (For the record, Moses had a great business demeanor.) Moses agreed that a customer has an expectation that a hotel will have a room available upon arrival. If you want to have a room to sleep in when you arrive, do NOT make a reservation at this hotel. Make a reservation at the comfortable Holiday Inn Express down the street where the staff is very friendly and have you can enjoy a great free breakfast.

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Best Western Plus Executive Residency Rigbys Water World Hotel
4.4/599 Commentaires
- Bon.
LikeHome Extended Stay Hotel Warner Robins
2.7/512 Commentaires
Grandes chambres. Bon prix
Wingate by Wyndham Warner Robins
3.6/580 Commentaires
Dear Ladies and Gentlemen, I would like to thank you for the very nice, pleasant service and stay in your house. The room is very nice and barrier-free, so I was able to move and get ready without assistance. Unfortunately, this rarely happens to me. Also, the staff and service was very friendly, polite, helpful. If there were a few problems here and there, they were kindly noted and tried to solve them as quickly as possible. These solutions were more than satisfactory.
Courtyard Warner Robins
4.5/578 Commentaires
On 12/25/22, we drove fourteen hours to get to this hotel having made a reservation earlier in the day and being provided an email stating that we had ”A Guaranteed Reservation”. Upon arrival, I was told that there was no room and that our reservation was not ”actually guaranteed”. The desk clerk stated that the hotel had ”overbooked rooms” and that there was no room available for me, my wife, and my two small children; all of whom were dead tired and needing a good night's sleep. Very late at night, I had to go hunting for another room in that town and luckily was able to find lodging in the Holiday Inn Express down the street. (Great customer service and a nice hotel in case you're wondering. Also an outstanding breakfast!) I made a complaint with Marriott Customer Complaints at 1 (800) 721-7033 and was given a complaint number and told that the hotel management would contact me to discuss the incident. No one from the hotel ever called. On 01/09/23, I telephoned the Marriott Customer Complaint number again, provided my complaint number, was transferred to a ”supervisor” and was told that reservations, despite being ”guaranteed”, are not in fact guaranteed in the event the hotel overbooks the facility. They answered none of my questions and only repeated, ”Your credit card was not charged. Your credit card was not charged” then said it was my fault for not arriving at the hotel earlier in the evening. The representative then disconnected the call while I was speaking. That was very frustrating and the worst customer service I have encountered in the lodging industry. I called the number back and asked to speak to the supervisor of the supervisor. I was connected with ”Moses” and explained the situation as well as the conduct of the previous ”supervisor”. Moses put me on hold, called the hotel, and then informed me that he could not locate a manager at the facility. He took my information again and said the manager of the hotel would contact me by email within three to five business days. (For the record, Moses had a great business demeanor.) Moses agreed that a customer has an expectation that a hotel will have a room available upon arrival. If you want to have a room to sleep in when you arrive, do NOT make a reservation at this hotel. Make a reservation at the comfortable Holiday Inn Express down the street where the staff is very friendly and have you can enjoy a great free breakfast.
Comfort Suites Near Robins Air Force Base
4.1/5100 Commentaires
Les deux personnes à l'inspection au bureau étaient absolument merveilleuses. La chambre est spacieuse et propre. Le toilette a été fermé pour une raison, mais j'ai tourné l'eau de retour à la valve. Le lit semblait propre et invitant. Le lit se sentait extrêmement ferme. Je suis sorti pour dîner, et il y avait beaucoup de restaurants et de magasins à choisir de la très confortable emplacement. Je suis allé au lit et le lit était inhabituellement ferme, donc j'essayais de dormir sur mon estomac. Réveille-toi pensant “J'ai dormi toute la nuit!” Non.. Ce n'est pas le soleil du matin, c'était 2h et la lumière était tellement venue par la fenêtre qu'elle était désorientante! Je dois avoir réveillé une douzaine de fois la nuit en douleur. Je n'avais aucune idée qu'un hôtel pourrait avoir de telles lits inconfortables. J'ai une arthrite et mon corps souffre si beaucoup à 6h, je souhaiterais pouvoir vérifier dans un autre hôtel, prendre des relaxants musculaires et des douleurs médicaments et dormir toute la journée, essayer de soulager la douleur et de se reposer, mais non. Je dois conduire 5 heures aujourd'hui! Mon dos, les hanches et les épaules sont criant. Cet hôtel devrait être appelé Incomfortable Suites! Je suis assis dans le lit écrire ça à 6h et il fait mal de se siéger ici. Quelle est la véritable gorge?? Le service de l'hôtel est très confortable et très confortable. À moins que vous n'ayez une chance de profiter de la FIRME des matraques, choisissez une autre option.
Hampton Inn Warner Robins
4.4/573 Commentaires
Les chambres sont confortables, l'hôtel dispose de chambres confortables, l'hôtel dispose de chambres confortables, l'hôtel dispose de chambres confortables, l'hôtel dispose de chambres confortables, l'hôtel dispose de chambres confortables, l'hôtel dispose de chambres confortables, l'hôtel dispose de chambres confortables, l'hôtel dispose de chambres confortables, l'hôtel dispose de chambres confortables, l'hôtel dispose de chambres confortables, l'hôtel dispose de chambres confortables

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