L'environnement de l'hôtel est bon. J'ai réservé une chambre au premier étage, mais j'ai eu une chambre au deuxième étage. Lorsque j'ai négocié avec eux, ils ont dit que la chambre n'avait pas encore été nettoyée. La condition préalable est que je sois arrivé 2 heures avant l'heure d'enregistrement prévue, que je me sois enregistré et que j'aie attendu qu'ils fixent une heure d'enregistrement pour entrer dans la chambre. Ce qui est génial, c’est que Ctrip m’a aidé à résoudre le problème correctement. Petit rappel, veuillez noter que vous souhaitez le premier étage lors de la passation d'une commande !
amazing facilities including pools, restaurants and a gym. Lovely views across the resort and also a beautiful sunset!! All staff were so great and welcoming. Only thing to note that it’s not greatly close to anything (walking distance) but taxis and shuttles are available to everywhere!!
We had an amazing time away, the resort was everything we could have asked for. Great variety of food, drinks and places to go away from the children.
Live music every night and wonderful smiling faces around the resort. They couldn’t be more helpful. We would definitely return.
The communication with staff is basically non existent. For US$1000+ a night, not able to early check in till at exactly 3pm. Not even 1h earlier, staff don't even bother to check if room available, just tell us not able to check in. WhatsApp the duty manager and got one reply and he doesn't reply anymore??? Can't seem to call the hotel. the booking process was torturous on trip in order to get same/ similar rooms, I had to change 3x customer service for someone to properly communicate to hotel that we want rooms close together. Moreover, we booked full board and had lunch included in itinerary at check out but the hotel said that it's not included. But trip said we could claim and compensate. Which is good recovery on their end. Overall, won't stay again.
This is not up to standard with a 5-star resort. Overall it’s a nice stay, but overpriced and don’t go expecting 5-star luxury. It unfortunately has not kept up with the maintenance it has needed over the years.
Negatives
- had aircon issues and slept without aircon, they moved us rooms to fix this
- had a leak above our shower in both tooms
- fridge was broken in both rooms
- lack of pool towels for number of guests, tried getting a pool towel on multiple occasions to be told they were out. When we eventually got some they were stained.
- lack of snorkle gear for guests, we unfortunately couldn’t snorkle because they were always out. We spoke to other guests who went and bought some because they couldn’t get any either
- aircon in rooms is very loud
- internet access drops out constantly
- we couldn’t watch tv as the internet was down for netflix on the tv and we were told we could only watch it on phones or ipads
- food menus in the room are dirty and falling apart
Positives
- most of the staff is really friendly
- adults only pool is calm and quiet
- good assortment of activities and things to do in the hotel
- staff is mostly helpful when you need things
We actually tried to refund the end of our stay so we could leave. I wouldn’t recommend it to people and just know if you do stay here it is more like a 3 to 4 star resort.
Le restaurant de l'hôtel est bon. La chambre est grande et la santé est correcte mais pas particulièrement bonne. L'hôtel est en face de la plage à la mer. C'est un peu étrange que le peuple fidjien soit amical avec les Chinois.
Quite happy with my stay, Doubletree is ideal for a solo retreat in a quiet place or for family, you’ll find both peace and leisure activities for families. Excellent service and helpful staff, I stayed 2 nights and enjoyed it, the staff accommodated me with early checkout and late breakfast.
Très bien
62 évaluations
8.2/10
Prix à partir de
240 €
par nuit
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9.0/10
Excellent
UUtilisateur anonymeThe communication with staff is basically non existent. For US$1000+ a night, not able to early check in till at exactly 3pm. Not even 1h earlier, staff don't even bother to check if room available, just tell us not able to check in. WhatsApp the duty manager and got one reply and he doesn't reply anymore??? Can't seem to call the hotel. the booking process was torturous on trip in order to get same/ similar rooms, I had to change 3x customer service for someone to properly communicate to hotel that we want rooms close together. Moreover, we booked full board and had lunch included in itinerary at check out but the hotel said that it's not included. But trip said we could claim and compensate. Which is good recovery on their end. Overall, won't stay again.
IInvitéThis is not up to standard with a 5-star resort. Overall it’s a nice stay, but overpriced and don’t go expecting 5-star luxury. It unfortunately has not kept up with the maintenance it has needed over the years.
Negatives
- had aircon issues and slept without aircon, they moved us rooms to fix this
- had a leak above our shower in both tooms
- fridge was broken in both rooms
- lack of pool towels for number of guests, tried getting a pool towel on multiple occasions to be told they were out. When we eventually got some they were stained.
- lack of snorkle gear for guests, we unfortunately couldn’t snorkle because they were always out. We spoke to other guests who went and bought some because they couldn’t get any either
- aircon in rooms is very loud
- internet access drops out constantly
- we couldn’t watch tv as the internet was down for netflix on the tv and we were told we could only watch it on phones or ipads
- food menus in the room are dirty and falling apart
Positives
- most of the staff is really friendly
- adults only pool is calm and quiet
- good assortment of activities and things to do in the hotel
- staff is mostly helpful when you need things
We actually tried to refund the end of our stay so we could leave. I wouldn’t recommend it to people and just know if you do stay here it is more like a 3 to 4 star resort.
FFelicity JaneWe had an amazing time away, the resort was everything we could have asked for. Great variety of food, drinks and places to go away from the children.
Live music every night and wonderful smiling faces around the resort. They couldn’t be more helpful. We would definitely return.
IInvitéLa réception est accueillie avec chaleur, puis la vraie chose a commencé.
La recherche d'une chambre avec Aircond a pris 1 heure.
Dans une zone sans taxi, la réception vous donne souvent 10 $ pour vous appeler.
Pas de nourriture ou de magasin, à 6h.
Il y a un voleur qui essaie d'entrer et de baisser les portes de 8h à 1h. Ils sont conduits par la sécurité pour vérifier si personne ne l'ouvre pour rechercher des valeurs.
La réception et un homme fort qui a frappé la porte à 1 h m'ont dit de payer de nouveau en espèces parce que ma carte de paiement précédente a été refusée.
Il y a des bugs de lit et des cochons dans la chambre ainsi que sur le lit.
L'eau de la tabulation est jaune.
Donnée 2 petits savons, pas de shampooing, pas d'autres
Je suggère de prendre quelque chose avec l'aéroport gratuit.
CCaimaoshuangquanshengL'environnement de l'hôtel est bon. J'ai réservé une chambre au premier étage, mais j'ai eu une chambre au deuxième étage. Lorsque j'ai négocié avec eux, ils ont dit que la chambre n'avait pas encore été nettoyée. La condition préalable est que je sois arrivé 2 heures avant l'heure d'enregistrement prévue, que je me sois enregistré et que j'aie attendu qu'ils fixent une heure d'enregistrement pour entrer dans la chambre. Ce qui est génial, c’est que Ctrip m’a aidé à résoudre le problème correctement. Petit rappel, veuillez noter que vous souhaitez le premier étage lors de la passation d'une commande !
IInvitéI stayed in the female dorm and thought it was great! Had a peaceful nights sleep both nights I was there. It seemed pretty clean to me. The bathroom facilities were fine.
Unfortunately, after having a “fresh fruit smoothie” (fresh fruit is questionable.. it was a white milkshake by the looks of things, see pics) I was violently ill and spent the rest of my time at Smugglers in my bed.
I thought the bar/grill was a bit expensive for what you got, I had a deckhands breakfast and I was still hungry afterwards (see pics).
Also the pool is quite small and it’s right in the middle of all the tables chairs, I didn’t see anyone swimming in there ever. There also isn’t much of a beach.
The majority of the staff were super friendly and helpful!! Especially the ones at reception.
There is a desk for booking a wide range of excursions, I didn’t book any though but heard from other guests that they enjoyed them.
IInvitéQuite happy with my stay, Doubletree is ideal for a solo retreat in a quiet place or for family, you’ll find both peace and leisure activities for families. Excellent service and helpful staff, I stayed 2 nights and enjoyed it, the staff accommodated me with early checkout and late breakfast.
IInvitéWhere do you start. Greeted us with sincerity and had bn upgraded. The Bures were beautiful, everything you need. But could have used a bigger fridge .Gardens were immaculate. Staff were amazing, kind, genuinely friendly. Went out of their way to know our names. At dinner we were welcomed with their welcome song. We stayed twice. We had already booked our timeshare for our second week and were very sad to leave. All the staff came together to sing Fijis good bye song ‘Isa Lei’ which brought tears to our eyes. Only spent three nights at our timeshare and rang Crusoes to say we were coming back. They welcomed us back with open arms. Snorkeling was great. Activities were pre organized for the next day. We loved every moment and we will def be coming back next year. We made lifelong friends
GGengizbinuI was transiting through and had to stay the night . The hotels okay. Room is very clean. But room does not include water . Large water bottle costed me 15 Fijian dollars which is expensive. Location is great. It’s next to jet point shopping center which has many food options. And is in between nadi town and airport. Good for a short stay, wouldn’t recommend for a holiday..
PparkerxcIl s'agit en fait d'une rangée de bâtiments de deux étages de 150 mètres de long et 50 mètres de profondeur, face à la mer, à côté du périphérique, avec une piscine de la taille d'une paume.
L'hôtel Accor n'a aucun problème d'hygiène et le petit-déjeuner se compose uniquement d'œufs, de céréales, de salade et de pain.
C'est juste un hôtel de transit, le stationnement est gratuit.
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