Hôtels avec Spa à Jawa Timur, Indonésie

Not really satisfied, service could be better. Reached at 4pm (indoesia time) to check in, was asked to wait as the room is not ready. Waited for 10mins which is okay. Card only given 1 - not convenient when we arranged inhouse massage as one of us need to stay in the room with the massuer while my husband went down to pick up another masseur and the room went off pitch black. Breakfast - eggs ran out by 9am, and was told that there will be no more eggs Checkout day, called reception around 10am - request for additional mineral bottle for drinking but was told that we are checking out today and we would need to purchase the bottle. Checkout - was running 5 minutes late, reception already called asking to check out now. Bed and pillows are okay and comfortable to sleep. There’s international plug so you can use if you’re using 3 pin plug. Location is perfect, just across the Tunjungan Plaza but nothing nice to shop. Just boring. Service could be better, but definitely not returning for us.

stay for a night during our transit in Surabaya — the room looks new, and very clean. didn't book the breakfast option as we are planning to leave early so we didn't try their food. The staff also friendly and helpful, the hotel is located at praxis building, we went with a car and the hotel will provide the free parking voucher on your check-in. Got few resto and circle-K as well on the ground level, so very convenient. will come back next time!

Notre deuxième séjour à Platinum Hotel Tunjungan a été une fois de plus une expérience agréable. Le petit déjeuner était agréable avec une grande variété d'options. Le clocher était également très utile et attentif tout au long de notre séjour. Il y a quelques domaines qui pourraient être améliorés. Mais nous aimé vraiment les pillows ils étaient extrêmement confortables et faisaient notre sommeil très reposé. Globalement, nous avons eu un grand séjour et nous envisagerions de revenir.

This is my second stay at Batiqa. I’d like to share a balanced review for fellow travelers. Pros: Great City View: Staying in Room 809 was a treat because of the city view. It’s a much better experience compared to Room 910, which unfortunately only faces the wall of another building. If you prefer a view, try to request a room on the side that faces the city. Cons: Technical Maintenance: I noticed some issues in Room 809 that weren't present in 910. The shower door doesn't close properly, the water pressure is quite weak, and the hot water isn't hot enough (I had to turn the lever fully to the left just to get a decent temperature). Privacy Disturbance: A bit disappointed with the unsolicited promotional calls. Both during my first and second stays, the hotel staff called the room around 18:00 WIB to offer massage or restaurant services. This is quite intrusive when you're trying to rest after a long day. Verdict: The hotel is decent, but they really need to improve their room maintenance and stop the promotional calls to ensure guest privacy. If you stay here, Room 809 has the view, but check the bathroom fixtures immediately.

Everything is good. I have stayed at this a few times. If there is one thing that I can suggest, it is time to change the towels in the room. The towels look old and worn out.

Eventhough there was a little miss, but the staff was very friendly and helpful. Room was cozy comes with strattegic location. anyway, thanks for the upgrade, i appreciate it!

This was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference. We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices. Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment. I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team. Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!

L'emplacement est très pratique. La réceptionniste, Apreriya, est aimable et serviable. La chambre était confortable et propre, mais il n'y avait ni chaussons ni sèche-cheveux. J'y ai passé un agréable moment de repos avant de poursuivre mon voyage. Dommage que la piscine soit fermée pour rénovation jusqu'au 25 août.

La chambre est assez spacieuse et offre une superbe vue sur la ville. La Smart TV est disponible, mais elle ne propose que YouTube et Netflix, sans autres options de streaming. L'intérieur aurait besoin d'un rafraîchissement, car le papier peint présente des signes d'usure. La salle de bain mériterait également un nettoyage plus approfondi ; l'eau du bain était jaunâtre, ce qui était désagréable. Le petit-déjeuner offre un large choix, mais le goût était globalement moyen.

The location is good and easy to find resto or cafe nearby. The room, a little bit problem with the aircon, that not too cold at our first day. There's no curtains, only a partition blind.