Hôtels avec Spa à Jawa Timur, Indonésie

Staying at Shangri-La Surabaya was an exceptional experience from start to finish. The service was warm and professional — every staff member went above and beyond to make sure we felt welcome and well taken care of. The room was spacious, clean, and elegantly furnished with a perfect balance of comfort and luxury. I especially appreciated the plush bedding and thoughtful amenities. The view from the room was also a plus, offering a peaceful cityscape that felt relaxing after a long day. Breakfast was a highlight — the variety was impressive, from local Indonesian favorites to Western and Asian dishes. The pool area and lush garden surroundings made it easy to forget you were in the middle of a busy city. Location-wise, it's conveniently close to malls, restaurants, and main roads, yet the hotel itself feels like a serene escape. Would definitely recommend Shangri-La Surabaya to anyone looking for a five-star experience with genuine hospitality.

We spent a few nights in Surabaya for work, and it was our first visit to the city. The hotel was very comfortable, with a spacious bed that easily accommodated two adults and my 7-year-old. The room itself was quite roomy and included a sofa, which was a nice touch for extra seating. I made good use of the gym facilities, which had plenty of cardio machines, dumbbells up to 20 kg, and a cable machine—enough for my workout needs. The pool was a decent size and even included a baby pool. Breakfast was enjoyable, with a good selection of food and drinks. Overall, my family was happy with our stay and would recommend this hotel if you are looking for a mid-priced option. It had easy access to taxi services, several restaurants nearby, and was not too far from Ciputra Mall.

I originally booked one of the renovated rooms and there is a bit of fiasco in the first day when I came back to the room it just reeked of raw sewage, almost like a pipe it exploded, and I immediately called housekeeping who sprayed but said that they would move me to a different suite which is the one in the photos. This is one of the more expensive suites and it’s basic and similar in comparison to the renovated suite. However, renovated suite looks like it was renovated back in 1990s as the other suite was much nicer and more modern Overall, the service was fantastic. The food in the breakfast was delicious. The pool is nice. I’ll be at a little quiet and overall it’s a great location if you wanna go out to different sites or if you just wanna cruise the mall or do some quick shopping 

There's a lot that's right with this hotel. Room is clean, bright and modern looking. If there is such a thing as a super king size bed then this would be it. Comfortable firmness with 4 pillows. Bedroom slippers, hand towels and usual toiletries provided. Water pressure and temperature control is good. I really appreciate having usb/electrical outlets next to each side of the bed. There are smoking and non-smoking rooms available. I have to say their breakfast spread is the most varied that I have ever seen. Loads of choices and it came with a nice view as the restaurant is on the 17th floor. Service was a bit slow when it came to clearing the used plates if you're not near the service station but still acceptable. All the staff that we encountered were very polite and friendly, from front desk to housekeeping. Location wise it's quite central. Lots of cafes and a few mini marts around the hotel area. Can use grab if you need to go further.

The hotel is very comfortable and the receptionist and other employees are also very friendly. The place is very close to tourist attractions in Surabaya city. Located in the middle of the city too, so you can get access to any place

Tres tres bon hotel a proximité de l’aeroport. Prestations de qualité, piscine très agreable. Les chambres sont confortables et bien climatisées.  Excellent petit dejeuner.  Bref rapport qualité prix remarquable pour un europeen

La chambre sentait très fort la cigarette. Par coïncidence, je ne fume pas et il existe une règle interdisant de fumer par le gouvernement de la ville de Surabaya, mais l'odeur de cigarette était horrible. Petit-déjeuner, tous les plats sont froids, pas chauds, et tout est standard. La piscine est éloignée du bâtiment, disons donc qu'il n'y a aucun avantage à stationner gratuitement. Pour ceux qui fument activement, cet hôtel convient aux fumeurs, mais si vous ne fumez pas, évitez cet hôtel car ça sent la cigarette partout. Lors de mon voyage, j'ai commandé une chambre non-fumeur, mais la chambre sentait fortement la cigarette.

The experience was phenomenal! All staff were very friendly and went the extra mile in terms of service. The location is great, being right next to a mall so it’s easy to find something to do. Highly recommend their spa!

Really enjoyed my stay at Swiss-Belinn Tunjungan! The location is perfect—right in the heart of the city and just across the street from a shopping mall. We loved being able to walk around and explore nearby restaurants and street food stalls. It was fun discovering a local market about 10–15 minutes away with some charming souvenir stores. Highly recommend for a convenient and comfortable stay!

La chambre était propre et parfumée. La chambre était spacieuse. Des collations étaient offertes. Cependant, il n'y avait pas de prises électriques dans les toilettes ni près du miroir. Donc, pour utiliser le sèche-cheveux, il fallait être près du lit. Le bruit de la moto dans la chambre était audible, ce qui était un peu bruyant. Équipements complets.