Hôtels avec Spa à Johor, Malaisie

The room was fine, though it was dusty and there were old toothpaste stains in the bathroom. However, that is nothing compared to the major safety and privacy violation we experienced. The service and management were completely unacceptable. Our room's mini fridge was broken. We called maintenance, but after waiting for 30 minutes, no one showed up. Since we had a strict dinner reservation, we had to leave, keeping our 'Do Not Disturb' (DND) sign clearly displayed on the door.Later, the staff called us saying they were at our room. I explicitly asked them to wait 3 minutes for us to return. Instead, they entered our room without permission while the DND sign was up and changed the fridge. This is a severe breach of privacy and security. If anything goes missing from our room, who is going to take responsibility? Very unprofessional and untrustworthy.

⭐⭐⭐⭐⭐ Excellent Stay – Clean, Comfortable & Great Service I had a very pleasant stay at Fraser Place Puteri Harbour. The overall experience was excellent from check-in to check-out. The reception staff were very friendly, welcoming and helpful. They were professional and always ready to assist whenever I had any questions or needed help, which made the whole stay feel comfortable and hassle-free. The room was clean, tidy, spacious and well maintained. Everything was properly prepared when I arrived, and the room felt comfortable and relaxing. The facilities were also in good condition, and I really enjoyed the peaceful environment and beautiful surrounding views. The location is convenient and the overall atmosphere of the property is quiet and relaxing. I especially appreciated the cleanliness and the good service provided by the staff. Overall, it was a very enjoyable stay and definitely good value for money. I would happily stay at Fraser Place Puteri Harbour again and would recommend it to anyone looking for a clean, comfortable and relaxing place to stay in the Puteri Harbour area. Thank you to the reception team and all the staff for the great hospitality! 👍

The outlook of the hotel looks great but the inside the room not so favorable. There was blood stain on bedsheet, and aircon one moment warm, one moment super cold … not sure what to think of it 🥲 The bed, not so comfortable to sleep on and very low level, for elderly not really good for them Room size is small and a little squeeze for 2 persons. The bathroom lights are too dim Breakfast wise, not so fantastic. Would recommend eat out since near by have many eatery options

Nous avons réservé et payé une chambre lit king-size de luxe. Finissez par nous donner une chambre double simple. Le réceptionniste a expliqué la réservation à partir de l'e-mail indiqué dans la chambre à lits jumeaux, il nous a donc donné le type de chambre. Ridicule, comment se fait-il qu'il ne se contente pas de passer à la chambre VIP exécutive, mais qu'il dégrade ma chambre. Mauvais service. C'est la deuxième fois que je rencontre ce cas à l'hôtel KSL. N’hésitez pas à vous battre pour votre propre droit. Tout le monde devrait être plus prudent lors de la réservation.

Chance to experience first class suites on airplane with full king size bed without paying a premium. This is the place where you should go with family! Small hotel with 2x Boeing 747 cargo planes converted into suites. Each plane comes with 10 rooms and hotel building block has another 20+ rooms. With less than 50 rooms, you won’t experience over crowding like other hotels with 100+ rooms. Other words quiet and more privacy. Which gives you the premium feel. Not to mention the high end finishing in common areas and in room. 5 star quality hotel in a secluded area which you rarely can find. Other than the airplanes main attraction, the children water park playground pool was a blast for the children. They also have 4 different swimming pools located at ground floor and 3rd floor. Children pool, beach pool with real sea white sand, adult pool, and jacuzzi pool. Food option was very limited. 1 Japanese restaurant in hotel and 1 Chinese restaurant outside of hotel, walking distance a stone throw away. Each room comes with 2 pax complimentary Japanese Ala carte breakfast. Airplane suite rooms design is too low the ceiling to floor height. At 178 cms I need to bend my head 70% of the time. Knocked my head a dozen times due to low height ceiling. Unsuitable for 175 cms and above height. Is like walking in hobbiton house or some tight cramped cave. Take note for slightly above average height people. Definitely not for foreigners. Phone in room wasn’t working. Could call front desk and house keeping. Had to manually walk out to front desk to ask for assistance. 90% of hotel staff cannot speak English. Security guard, cleaners, and pool towel boy. You’ll definitely have a tough time if you cannot communicate in Bahasa Malaysia. Only front desk staffs could speak English. Maybe their market cater for local Malaysians who speaks Bahasa only. Very poor directions. No signage at all for hotel and lobby. No hotel staff at lobby most of the time. They have 2 wings of lobby. A little confusing. All the Grab drivers got lost as it’s a new area. Use Chao Shan Lou restaurant as pick up and destination in Grab app. Check in was at 1st floor. You need to ask around and pray someone is at lobby to inform you. Don’t feel very welcome from first impression. Management ought to do something about this. Had bad experience with hotel cleaner at toilet in lobby area. Wet floor from washing toilets, the water flow out to common area outside of toilet. Both my wife and I slipped and almost fell. Very slippery fall hazard. Cleaner didn’t place wet floor signage at all when floors were still wet. On black marble tiles you cannot see the water. Management should look into their cleaning policies. This could have been very bad if it was an elderly who fell. Safety of guest must be the utmost priority. Plenty of parking around as all the shop houses within vicinity are still empty vacant.

We truly enjoyed our stay — the room was spacious and comfortable, and the breakfast spread was absolutely the best part of our experience, with a great variety that everyone in the family loved. As a Muslim family traveling together, we would have appreciated more halal dining options nearby, though we were glad to find that the restaurant within the hotel compound served our needs well. That said, we did feel that the cleanliness — particularly in the bathroom — could have been better. Overall, we still had a lovely stay and left with fond memories.

C'est l'hôtel où j'allais quand j'étais enfant avec ma famille, et j'ai voulu y retourner avec des amis pour me remémorer le bon vieux temps. Malheureusement, le toboggan aquatique était fermé pour entretien. La qualité de l'eau n'était pas terrible, elle était assez trouble avec un peu de mousse. La nourriture du restaurant était correcte. La réception était sympathique et nous a permis de faire le check-in un peu plus tôt. Quand nous sommes entrés dans la chambre, le sol n'était pas encore sec, haha. La chambre était globalement propre et sans odeur, juste un peu vieillotte et jaunie. La réaction de mon ami en voyant le bâtiment a été : « Wow, ça ressemble à un dortoir d'école ! »

Magnifique complexe hôtelier offrant une ambiance très paisible et relaxante. Le personnel était aux petits soins et nous a fait sentir comme chez nous. Le petit-déjeuner était correct et varié. La chambre était propre et confortable, et le minibar très pratique. Le seul point à améliorer concerne le mobilier de la chambre, qui présente quelques signes d'usure et paraît un peu vieillot. Un nettoyage chimique des sols de la salle de bain et des toilettes serait également bénéfique.

Très bonnes installations et accès direct à la plage ! J'ai adoré la taille et l'espace de la chambre ! J'ai passé de très bonnes vacances reposantes. Le petit-déjeuner était également bon ! Seul bémol : il était difficile de trouver un Grab pour accéder à l'hôtel… sinon, il y avait une poussette et une navette toutes les heures pour d'autres hôtels comme le Hard Rock et l'Anantara. Je reviendrai sans hésiter !

État de la chambre : L'hôtel est assez ancien et un peu défraîchi, il est donc compréhensible que le mobilier soit également vieillissant. La lampe de table/lampe de bureau semblait usée et aurait besoin d'être réparée. Service : L'enregistrement à la réception s'est bien passé, mais nous avons rencontré un problème avec la télévision de notre chambre. Nous ne pouvions regarder aucune chaîne. Au début, nous avons pensé que cela pouvait être dû aux conditions météorologiques, mais la télévision de la chambre de mes parents fonctionnait parfaitement. Nous avons scanné le code QR pour demander de l'aide et n'avons reçu qu'un simple « Noté » en réponse. Nous avons envoyé deux messages et obtenu la même réponse à chaque fois. N'ayant reçu aucun suivi, nous nous sommes rendus à la réception pour signaler le problème en personne, mais malheureusement, aucune mesure n'a été prise avant notre départ. C'était assez décevant. Parking : Évitez de vous garer directement sous les arbres, car il y a beaucoup de fourmis tisserandes dans les environs. Petit-déjeuner buffet : Le petit-déjeuner buffet était correct. Le poulet kurma avait un goût qui ressemblait davantage à celui de l'ayam ungkep, ce qui était un peu trompeur, mais j'ai adoré car j'aime beaucoup l'ayam ungkep.