L'emplacement est accessible à différents transports publics, qui sont convenables pour les voyageurs en monothérapie, et est situé au centre de la ville où se trouvent des restaurants et des grandes installations. Globalement, le chateau Lacombe est un bon hôtel pour vous séjourner si vous envisagez de partir à Edmonton.
Room was average at best
Pillows lumpy and it affected my sleep
Went to buy a bottle of water it was 4.50
Carts for luggage disappeared and staff didn’t seem to care, got attitude when I asked if the coukdcfind them as I had 2 - 50 lb bags plus carry on
Cheap price but would try a different
place next time
Average at best!!!
An amazing stay at this hotel!! It met our needs completely. We came in for a 2 day conference from Vancouver, BC & couldn’t have been happier with choosing the Best Western Cedar Place Hotel for our stay. The location was great. The staff were exceptional, humble, kind & receptive to our many requests that came up circumstantially. I haven’t experienced this level of client service in the hospitality industry for a very long time. Every single staff member we came across over the phone & in person was exceptional & overall our stay was an amazing experience! Thankyou again.
L'hôtel est très ancien, un peu petit.
La famille 2 n'a pas organisé de chambre ensemble, même si elle était proche.
Un 1er étage, un 2ème étage, deux étages, relativement calme et nouveau.
Il y avait un problème de saut.
Mais dans l'ensemble, c'est possible.
Good location for a short walk to Rogers. Parking was well lit and there was easy access to the building from there. Staff was friendly and accommodating, even delivered first aid supplies to the room late in the evening!
Le personnel de l'hôtel est agréable, l'hôtel et la chambre sont propres.
Le petit déjeuner a été bon avec un café sans fond.
La chambre était propre mais la douche a sucé, et les portes de douche en verre de plaque étaient enfoncées et très difficiles à se déplacer, il manquait aussi un vent d'air.
La chambre n'avait pas de climatisation et le thermostat sur le mur n'a rien contrôlé ! ??
Le centre-ville est situé avec un personnel amiable et une chambre agréablement réservée à Marriott.
Les lits sont très confortables.
Pression de l'eau de douche un tampon sur la tête de douche à faible pression.
Parking sur la surface juste à côté du bâtiment ($35/night, parking sous-sol disponible également).
Idéal pour les fans de hockey glaciers, pour atteindre Rogers Place à pied, ainsi que quelques boutiques et des possibilités de nourriture.
Très bien
102 évaluations
8,3/10
Prix à partir de
SAR 553
par nuit
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9,5/10
Extraordinaire
ZZhongzhanPour être honnête, l'emplacement de l'hôtel est de premier ordre, juste sur le lac Lewis, très beau. Mais il y a quelques points qui ne me satisfont pas, ce qui enlève des points à l'expérience globale du séjour. Parlons d'abord du repas. Le serveur est venu demander ”Comment puis-je vous aider ?” 8 fois au total pendant le repas. Il était trop attentionné. Deuxièmement, le jour de notre départ, nous sommes partis en excursion et l'un des arrêts était le lac Lewis. L'enfant n'a pas pu s'empêcher de mouiller son pantalon, alors nous avons demandé à entrer et à acheter un pantalon pour nous changer. Cependant, comme l'hôtel était complet, tous les clients qui arrivaient par avion n'ont pas été autorisés à entrer. J'ai dit que nous avions quitté l'hôtel il y a 3 heures et ils ont finalement accepté.
IInvitéLe service était moyen, pas très accueillant. Le parking coûtait plus de 100 yuans par jour. L'hôtel est un peu éloigné du centre-ville, à environ 10 minutes à pied, ce qui est considéré comme assez loin pour une petite ville.
IInvitéC'est la quatrième fois que nous séjournons dans cet hôtel. Tout est impeccable ! Cette fois-ci, nous avons eu une chambre au 4e étage, avec moquette neuve, smart TV et double miroir dans la salle de bain ! Génial ! Les matelas et la literie sont parfaits ! Et la piscine avec toboggans pour enfants, c'est tout simplement parfait !
MMr-PGreat hotel ! I have Stated here many times over the years!
Furthermore the owners have made great improvement in the recent renovation. Good location but poor management (that’s why I have given it a low experience rating)
Hotel bar has been closed for a while but not advertised when booking! This is a ski resort and we traveled as a large group (4 rooms) with mixed age group inc teens and kids so a hotel bar is critical for us!
The fact that the main bar was closed and no apré ski drinks in the bar should have been advertised. Frankly I’m on holiday and without an operational / open bar I would have booked elsewhere!
I was only informed via email after the free cancellation period was up which meant I loose money if I cancel and more so will be challenged to find elsewhere!
I only found out after a email from hotel a few weeks before checking! When I challenged management via email, I was informed the bar area was moved to the restaurant, I said this is not acceptable and bar closure should have been advertised on booking … was told the above, and a sorry and subsequently ignored thereafter !
Not ideal as the restaurant is not a bar - more so it was pretty weird having drinks upstairs and more so when a few folk start to come up for dinner or the restaurant starts to set up for dinner buffet.
Management did offer some of my party a credit, but not me and just ignored my concern.Shame really!
I don’t want to take the good positive vide away from the hotel so would like to big up
1) reception staff- always great with a smile
2) house keeping - great job
3) restaurant staff - friendly and smiley (even though difficult trying to manage a so called bar and restaurant) in the same place
4) amazing refurbed pool
IInvitéThe bed was much too hard. The air conditioning unit kept switching itself from warm to freezing even though I had it on the heat-only setting. The housekeeping team tried to come in and clean my room 45mins before I was scheduled to check-out.
Then my keycard was deactivated 10 minutes before checkout time so I was locked out when I returned from breakfast and had to go down to the front desk to get it fixed. The first lady at reception said she’d reactivated my keycard, so I went back upstairs and was still locked out, and the elevator was far too slow and I didn’t want to get penalised for checking out late, so I had to walk down the stairs (which were very difficult to find!) then a second lady gave me a different, new keycard to get back into my room, then I had to walk back up the stairs again and was finally able to get my luggage and check out. Overall it was a pretty bad experience.
IInvitéWe chose this hotel at random while driving down the highway. We were VERY glad that we did. The following day, we kept congratulating ourselves on the great choice.
It was very easy easy to get to off the highway. But yet it was protected from the busy highway noise.
The staff were absolutely 5-Star. Every single individual that we encountered, both hotel and restaurant, seemed to be genuinely friendly and professional. Specail shout-out to: Jei, Jasmeen, and Maltin. ( hopefully i got the correct names)
We used the pool in the evening, and it was a surprisingly nice facility for the price of the hotel. We thoroughly enjoyed it until an excessively noisy family showed up with undisciplined kids. But that's not on the hotel.
I don't know why the restaurant was empty because it was exceptionally good food and good service. Even the breakfast buffet was far above most free breakfasts that are on offer.
The guestrooms were very quiet (even the a/c fan was quiet). Beds were comfortable. Good quality linens, pillows and towels. Beds were especially comfortable and seemed new. Carpet looked new.
The only thing I might suggest for the rooms is that they might add a floor lamp to improve the lighting. Also, they might think about bringing up the quality of bathroom amenities to current trend in higher quality in larger affixed bottles instead of small disposables
It's obvious that they're gradually upgrading an older property and haven't gotten to the hallway paint yet. But that doesn't affect the guestrooms experience.
I highly recommend this property.
IInvitéNot our first time staying here -but we left with a sense of frustration today!
It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so
minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered.
Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”.
After challenging the charge we were told that no charge would be put through on the credit card.
Made to feel like we had “stolen” something when we asked for further clarification on the charge.
“No apologies or thank you for staying with us”.
Disappointing.
Side note - Service in the casino was great - including the restaurant.
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