Hôtels 5 étoiles à Delhi, Inde

*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay* This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality. I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10. When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14. On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us. The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable. When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us. When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false. I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation. I am also providing the upgraded and downgraded room type as a proof of this comment.

L'environnement est très propre et le service est très bon. Le personnel de service est toujours souriant et fait de son mieux pour répondre aux demandes des clients. Les installations ici sont également très complètes, y compris la possibilité d'échanger de l'argent, et les repas sont très délicieux. C'est très confortable de vivre ici !

Un hôtel plutôt douteux, convenable pour une nuit avant un vol. Le personnel de la réception n'était pas particulièrement aimable et a tout simplement ignoré la moitié de mes questions. Ils n'ont rien expliqué, pas même indiqué l'emplacement de l'ascenseur. La piscine était magnifiquement présentée en photo, mais en réalité, elle était triste et petite. La chambre était déjà délabrée, malgré un design que j'appréciais beaucoup. L'insonorisation était très mauvaise ; des clients qui partaient la nuit criaient et parlaient dans le couloir pendant une dizaine de minutes. Impossible de bien dormir dans un tel endroit. En revanche, le restaurant au deuxième étage est excellent ; les plats étaient délicieux et présentés avec soin.

J'avais réservé deux chambres pour une nuit, mais le personnel avait reçu des instructions erronées : il s'agissait d'une seule chambre pour deux nuits. Le paiement avait été effectué via Trip.com, mais le personnel a prétendu que la transaction n'avait pas été validée lors de mon départ. J'ai dû leur fournir un relevé bancaire et les détails de la réservation pour qu'ils puissent vérifier mon compte. Il a fallu plus d'une heure pour régler le problème.

The Taj Mahal Delhi is a beautiful hotel with splendid decor and an old school ambience. However, some of the underlying cost cutting is noticeable. The breakfast buffet for example is anything but - with a handful of items such as bread and rudimentary cereal laid out but anything substantial needs to be ordered and it arrives in due time in small portions. It's awkward to know how many times can one order in the circumstances. Another example occured when I changed some currency at the hotel. I expected the rate to be bad and it was, but this was not an issue. I am happy to pay for luxury and convenience. However, what irked me slightly was when the staff explained that there was no change so she couldn't give me 60 INR. It's a very small amount but I felt it was a liberty - imagine offering currency exchange at an exorbitant rate but you don't have currency. Other than that we had a good stay. The pool was stunning as was my beautiful club suite. It was a very generous size and beautifully designed with views over the pool and Delhi beyond - a real oasis in noisy and bustling Delhi. The club lounge is ok but not really worth paying for - the timings for high tea etc are so inconvenient that you won't be able to use them. Overall, this was still a good stay and probably the best hotel for the price in this part of town.

C'était le voyage le plus mémorable et spécial avec trip.com du début à la fin et surtout après avoir rencontré les problèmes à l'aéroport de Heathrow sur 21/3/25. L'équipe à The Oberoi était spéciale, Akshita et l'ensemble de l'équipe nous ont fait sentir à la maison et comme la famille. Vous avez dépassé nos attentes pour notre séjour à The Oberoi . Merci aussi à Serker, Nikhil et toute l'équipe qui a ajouté un contact spécial pour rendre notre séjour plus confortable, agréable et spécial.Nous vous souhaitons tous le meilleur pour l'avenir et vous pourrez continuer à être excellent dans vos normes exceptionnelles de soins , attention , compassion et soins personnalisés , penser toujours sur les invités et leur confort xx 🙏❤️ Merci et vous voir très bientôt x Sanjay et Nisha Nathwani x

Hotel magnifique avec un grand personnel amical offrant un traitement VIP et un bienvenue. Il dispose de beaux cafés, bar salon et restaurant, offrant un bon petit déjeuner buffet, déjeuner et dîner. Grand moyen de goûter la cuisine indienne.

Room Very clean! Bed and pillows are comfortable. I chose one that’s far away from the lift, and on high floor with a city view. It was very quiet, and nice natural light! Shower and toilet were very clean. Strong powerful shower with very hot water available. Amenities Impressive that there’s a cafe that’s opened 24/7 downstairs that serves coffee, pastries and cakes. Gave a very good option in the middle of the night, and early morning should you need to grab something fast for an early morning flight. The coffee was good. Lovely swimming pool, meant to try it out. Location Excellent location only about 7 mins walk from the main shopping complex and restaurants. Very decent restaurants available there and the food court provides wide variety. I tried out a restaurant this time and it was lovely. Service House keeping - was very good. Early evening the team knocked on my door, very pleasant, and asked if I had any needs. Very thoughtful, and they tried best to make me comfortable. I had an enquiry about the smart tv functions. The gentleman came promptly, and was very helpful. Airport pick up Raju was very prompt, polite and friendly. Thank you! Especially appreciated that the pick up arrangement just had a sign of the hotel, vs having your name displayed on a big sign, which isn’t the case with many other hotels. Very thoughtful. (Others: Don’t really need two tables in the room. If it can be replaced with a couch/ sofa would even be better.) Overall: very comfortable stay, friendly staff, and will come again. Thank you!

L'extérieur a l'air très haut de gamme, mais les installations à l'intérieur sont vraiment assez anciennes. Ça fait au moins 20 ans. L'espace dans la pièce est relativement grand, mais la plupart des choses qui s'y trouvent sont anciennes et anciennes. La température n'est qu'un peu dans l'heure et le petit déjeuner est assez moyen, mais on estime que les Indiens locaux l'aimeront

Best Location Super Breakfast Clean Rooms With Natural Light Perfect Amenities Surely Recommend