Hôtels 5 étoiles à Unguja Ville et Ouest, Tanzanie

Room, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service. Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay. And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left. As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.

The hotel is beautiful. It is located at the heart of Stone town. If you like luxury than this hotel is for you. I’m definitely going to go back. The food and the friendly staff made my stay extra special.

The food was nice and distant from the airport was a good thing as our flight arrived a little after midnight. The staff were very hospitable and courteous.

L'hôtel est vraiment un cinq étoiles vous avez une grande chambre pas comme les chambres d'hôtel standard j'ai apprécié la vue et la piscine aussi un endroit idéal pour la famille car il y a des activités pour les enfants à l'hôtel