Hôtels 4 étoiles à Comté du Devon, Royaume-Uni

Cost wise it was reasonable, and the location is bang in the middle of Plymouth shopping area. Parking is right under the hotel, and check in was quick. Room was very tidy and spacious, and cool enough but no air conditioning., just fan. Staff were all lovely, bar staff, reception and service staff, notably Christopher at breakfast who went out of his way to entertain my little girl. Food wise was OK, but 2 complaints. The breakfast orange juice is not fresh, or it's watered down, not nice. And for evening meal I ordered fish and chips, and it was a SLIVER of fish in batter....which for the cost was ridiculous. The staff were very understanding, but the kitchen should definitely seen a new supplier. Overall, it was a lovely stay and would definitely go back...my gripes are purely for management if they wish to address them for future guests. Recommend.

Lovely place with peacocks roaming around. We had a wonderful stay but the washroom was bit a drawback. No shower curtains or shower head in the washroom. There was a stand in shower but unfortunately our shower doesn't had a good heating system, so we couldn't use it. Washrooms needs to be improved.

We stayed in two King rooms with balconies as a family and overall the hotel has a lot going for it. The location is fantastic — right in the heart of Exeter, perfect for walking everywhere. The hotel itself looks great, especially the sky bar on the top floor. The views are excellent, the drinks are very good, and the service up there was genuinely friendly and attentive. We also grabbed some nibbles in the downstairs restaurant and both the food and service were solid. The rooms were clean, spacious, and the balconies were a nice touch. Everything felt modern and comfortable. The only real downside — and it’s a big one — is the front desk service. For a hotel at this price point (and especially as an IHG property), it really let the whole place down. The staff were slow, not particularly knowledgeable (and I hate to add, not the ”quickest”), and quite short/rude at times. We were told when checking in that we’d get late checkout as IHG members, but when we returned later a different staff member had no idea what we were talking about and seemed confused about how to handle it. She eventually offered only one room until 12pm, which after a 3pm check-in really doesn’t feel like proper late checkout. We travel a lot and the front desk experience here was noticeably below standard. The rest of the hotel (rooms, bar, restaurant, location) is genuinely good, but the poor front-of-house service is what we’ll remember most. Would I stay again? Probably, because of the location and the rooms, but I really hope they sort out the front desk training and attitude.

Hotel clean, breakfast had a god variety of food location is great. Unfortunately we had an issue outside our bedroom which I reported to reception in the morning as I feel it is a security issue. In the middle of the night we had a man knock on our door and he tried to get in. He was walking up and down the corridor and appeared to be drunk. He then lay outside our room and fell asleep. About 30 minutes later we heard him again knock on another door. Although we think he was probably a resident it did concern us as anyone could get access to the bedrooms as there is no security to get up the stairs. There is no swipe card access and I think this needs to be addressed as it is a safety concern.

L'hôtel et la zone étaient fantastiques, mais le service à la table de front était insuffisant. Nous avons pris un long week-end et nous sommes enthousiastes de tenter le club de plage, mais notre expérience a été étouffe par le service. Il a été fait de rester à l'abri pendant 5 minutes, alors qu'il a été dit que nous n'avions pas payé (quand nous avions) était inutile et honnêtement embarrassant. Le restaurant était la partie la plus décevante de la résidence. Je suis le service de la soirée était lent, suivi par notre ordre erroné deux fois et aussi chuté. Le petit déjeuner au restaurant était insuffisant par rapport aux hôtels plus chers qui offrent le continent. Lorsque nous avons commandé un petit déjeuner cuit, il a fallu 30-40 minutes pour recevoir quelques œufs et panqueques, bien que le restaurant était assez calme. La chambre, les installations et le spa étaient fantastiques. Beauté et confortables. Le club de plage à l'extérieur était magnifique. Le spa était parfait et les traitements étaient, pour citer mon partenaire, «l'un des meilleurs massages de ma vie». Le service était très bon, mais pas ce que nous attendions d'un hôtel portuaire.

I would say this hotel is very dated and I probably should have stayed in a chain hotel like premier inn at least it has some standards - the wall is very thin so you can hear the noise from corridor and upstairs as the floorboards are really old. The reception doesn’t seem to care when you raised it and said you are the only person that complained.

A simply Devine hotel with such historical charm  The charismatic entrance foyer draws you into this wonderful exquisite reception area We had the upmost pleasure in staying on New Years Eve  & were greeted with a lovely glass of free champagne in letting the New year in  They also had a really good modern band playing the finest of music in one of their opulent rooms  We would grant this very fine hotel a definite 5 Stars experience  Many thanks

Overall a great stay, receptionists were welcoming, although a little bit more effort could have gone into directing me to the room as the grounds are so big I got a little lost. On entering the building where my room was located the carpet definitely needs to be upgraded, my room was nice and clean. It had a sink, and an ironing board and iron which I was very impressed with, it also had two wardrobes one with a kettle on top and one with hangers inside. The grounds are lovely, the garden is spectacular, it would be a perfect setting for a wedding. The staff in White Hart are lovely and the customer service provided by them was great. (Two males) thank you. On the Friday they had a live band (male / female) singing the old classics for VE Day that was great. The food was also nice. I would defo stay here again.

Nous avons séjourné pendant une nuit seulement. La chambre était grande et propre. Le lit était confortable et nous avons dormi bien. Le parc de voiture était complètement plein à 15 h 30 ... et le personnel qui nous a vérifié n'aurait pas pu se soucier moins !

Réservé deux chambres pour un séjour familial. Il a été le week-end le plus chaud de mai ! La chambre congelée de l'autre cuisine. Les chambres ont été très diverses, mais j'ai choisi la même chambre spacieuse et airée, l'autre un peu plus crampée. On m'a dit de m'avoir vérifié à partir de 3h et nous n'avons pas été autorisés jusqu'à 4.30 ce qui compliquait nos plans. Le petit déjeuner est bon mais super occupé. Pas assez de personnel pour gérer la demande. Bien, très bien, très bien.