Hôtels 4 étoiles à Comté du Devon, Royaume-Uni

Je dois admettre que j'aurais aimé utiliser les hôtels Leonardo par le passé, quand j'en avais la possibilité. Mais aujourd'hui, je regrette de ne pas avoir découvert leurs chaînes plus tôt. En passant, c'est un euphémisme, mais dire que l'hôtel a dépassé mes attentes est un euphémisme. Outre les produits de première nécessité habituels, comme le thé, le café et le lait, il y en avait à profusion. J'étais vraiment ravi de constater que, pour une seule journée, j'avais autant de choix. J'ai séjourné dans des chaînes hôtelières qui ne proposent même pas les prestations de base, et encore moins des prestations supérieures. Autre point fort : le choix d'oreillers laissés sur le lit. Contrairement à certains endroits où l'on doit se contenter d'une nuit difficile si l'oreiller disponible ne convient pas, je n'ai eu aucun problème avec Leonardo. Les oreillers étaient là, éparpillés sur le lit. J'en ai trouvé un confortable et j'ai dormi sans problème. C'est un vrai bonus, Leonardo ! En conclusion, est-ce que je reviendrai au Leonardo ? Bien sûr ! Au moment de la réservation, je ne m'attendais qu'à une chose : y passer la nuit. Mais je ne m'attendais pas à ce que les petites attentions dépassent mes attentes initiales. J'aimerais bien rester plus longtemps ! Merci au Leonardo Hotel de Plymouth !

We stayed in a 1 bed lodge. The property had everything you need and the washing machine/ tumble was a great addition and we were also given a few wash sheets- bonus.It was also fully equipped with the little things that makes the stay more enjoyable/ comfortable such as kitchen roll/ tea towels/ liquid/ coffee/ tea/ milk sachets and shower gel/ shampoo. The heater in the bathroom was also great to offload wet towels from the pool. The house itself was good. The only thing that would have made it a tad better was a little bit more attention to cleanliness detail. However I am certain that had we pointed this out to staff this would have been rectified as they did with a request for change of bedding. On the flip side, if it had been overly spotless I probably wouldn’t have relaxed either with our 2 children. In all, we cannot complain for price we paid. The events put on was a lovely surprise as we didn’t expect this. This ranged from bingo, bouncy castle and a magic show. The different food vans each evening were a lovely touch. We only tried the chicken curry on a Monday evening and to be honest, we thought it lacked on flavour. The peacocks were super amazing wondering around and the three little ducks. Lovely location to go out and explore we went to Bucks Mill ( beautiful) Bute ( beautiful) and Westwood Ho! Also nice for a bit more ambient. Also, if you have children, the milkyway adventure park is a lovely addition and takes about 25 minutes.

We stayed in two King rooms with balconies as a family and overall the hotel has a lot going for it. The location is fantastic — right in the heart of Exeter, perfect for walking everywhere. The hotel itself looks great, especially the sky bar on the top floor. The views are excellent, the drinks are very good, and the service up there was genuinely friendly and attentive. We also grabbed some nibbles in the downstairs restaurant and both the food and service were solid. The rooms were clean, spacious, and the balconies were a nice touch. Everything felt modern and comfortable. The only real downside — and it’s a big one — is the front desk service. For a hotel at this price point (and especially as an IHG property), it really let the whole place down. The staff were slow, not particularly knowledgeable (and I hate to add, not the ”quickest”), and quite short/rude at times. We were told when checking in that we’d get late checkout as IHG members, but when we returned later a different staff member had no idea what we were talking about and seemed confused about how to handle it. She eventually offered only one room until 12pm, which after a 3pm check-in really doesn’t feel like proper late checkout. We travel a lot and the front desk experience here was noticeably below standard. The rest of the hotel (rooms, bar, restaurant, location) is genuinely good, but the poor front-of-house service is what we’ll remember most. Would I stay again? Probably, because of the location and the rooms, but I really hope they sort out the front desk training and attitude.

Hotel clean, breakfast had a god variety of food location is great. Unfortunately we had an issue outside our bedroom which I reported to reception in the morning as I feel it is a security issue. In the middle of the night we had a man knock on our door and he tried to get in. He was walking up and down the corridor and appeared to be drunk. He then lay outside our room and fell asleep. About 30 minutes later we heard him again knock on another door. Although we think he was probably a resident it did concern us as anyone could get access to the bedrooms as there is no security to get up the stairs. There is no swipe card access and I think this needs to be addressed as it is a safety concern.

L'hôtel et la zone étaient fantastiques, mais le service à la table de front était insuffisant. Nous avons pris un long week-end et nous sommes enthousiastes de tenter le club de plage, mais notre expérience a été étouffe par le service. Il a été fait de rester à l'abri pendant 5 minutes, alors qu'il a été dit que nous n'avions pas payé (quand nous avions) était inutile et honnêtement embarrassant. Le restaurant était la partie la plus décevante de la résidence. Je suis le service de la soirée était lent, suivi par notre ordre erroné deux fois et aussi chuté. Le petit déjeuner au restaurant était insuffisant par rapport aux hôtels plus chers qui offrent le continent. Lorsque nous avons commandé un petit déjeuner cuit, il a fallu 30-40 minutes pour recevoir quelques œufs et panqueques, bien que le restaurant était assez calme. La chambre, les installations et le spa étaient fantastiques. Beauté et confortables. Le club de plage à l'extérieur était magnifique. Le spa était parfait et les traitements étaient, pour citer mon partenaire, «l'un des meilleurs massages de ma vie». Le service était très bon, mais pas ce que nous attendions d'un hôtel portuaire.

I would say this hotel is very dated and I probably should have stayed in a chain hotel like premier inn at least it has some standards - the wall is very thin so you can hear the noise from corridor and upstairs as the floorboards are really old. The reception doesn’t seem to care when you raised it and said you are the only person that complained.

A simply Devine hotel with such historical charm  The charismatic entrance foyer draws you into this wonderful exquisite reception area We had the upmost pleasure in staying on New Years Eve  & were greeted with a lovely glass of free champagne in letting the New year in  They also had a really good modern band playing the finest of music in one of their opulent rooms  We would grant this very fine hotel a definite 5 Stars experience  Many thanks

Overall a great stay, receptionists were welcoming, although a little bit more effort could have gone into directing me to the room as the grounds are so big I got a little lost. On entering the building where my room was located the carpet definitely needs to be upgraded, my room was nice and clean. It had a sink, and an ironing board and iron which I was very impressed with, it also had two wardrobes one with a kettle on top and one with hangers inside. The grounds are lovely, the garden is spectacular, it would be a perfect setting for a wedding. The staff in White Hart are lovely and the customer service provided by them was great. (Two males) thank you. On the Friday they had a live band (male / female) singing the old classics for VE Day that was great. The food was also nice. I would defo stay here again.

Nous avons séjourné pendant une nuit seulement. La chambre était grande et propre. Le lit était confortable et nous avons dormi bien. Le parc de voiture était complètement plein à 15 h 30 ... et le personnel qui nous a vérifié n'aurait pas pu se soucier moins !

Réservé deux chambres pour un séjour familial. Il a été le week-end le plus chaud de mai ! La chambre congelée de l'autre cuisine. Les chambres ont été très diverses, mais j'ai choisi la même chambre spacieuse et airée, l'autre un peu plus crampée. On m'a dit de m'avoir vérifié à partir de 3h et nous n'avons pas été autorisés jusqu'à 4.30 ce qui compliquait nos plans. Le petit déjeuner est bon mais super occupé. Pas assez de personnel pour gérer la demande. Bien, très bien, très bien.