Fantastic! The staff have had helped my requests while experiencing my acid reflux. All staff are very helpful and thoughtful and friends and very professional.
Room was great but need to tell to some visitors to be quiet when its late because there are people shouting and laughing in he pathway doors are open and close and alarming
It was a nice location. And I loved that they have 2-bedroom suite for family. The room was spacious. The only negative was their elevator was slow and has the tendency to malfunction. They need to upgrade. And the tv has limited chanels to watch.
Located at an industrial park, 1km walk to the nearby shopping mall, old facilities, well maintained, great service team. Corporate rate is lower than the ctrip rate, less variety choice of breakfast, which is to be improved
Escala truly boasts one of the most stunning locations and the best infinity pool in Tagaytay. The team is warm and accommodating, big shout out to the security guards, bellmen, and housekeeping for their friendliness and helpfulness.
Just a small tip for the front desk team, particularly the receptionist who handled our check-in: it would be helpful to briefly go over the reservation details and share a bit of information about the hotel’s amenities during the check-in process. This isn’t a complaint, just a friendly suggestion from someone also working in the hospitality industry, so guests won’t need to ask for every detail later on. Again i dont wanna put someone on a bad light.
Went there to recharge for a night and I can stay that there are only 2 things that disappointed me there.First, we happen to be placed besides a room that has a baby crying nonstop at 2am in the morning and 2nd, the crispy wings are super small like it came from a tiny bantam chicken. Though the pizza and other items in their bfast buffet are all super delicious.
For the positives, the staff are all very courteous and friendly. Room is clean and spacious with complete ammenities though it is not that soundproof since we can hear the crying baby next door at 2am.
The animals are the stars of my stay and they are so entertaining and very eager to chow down the feeds. I can probably stay there for the entire day if not for the rain that comes and goes.
Over all I'll be glad to stay at their hotel again and just vibe with the geese,chicken and the peacocks.
My room was plenty big, the bed was too hard for my complete enjoyment. They really needed to change the shower head as it was dirty and old. They don’t have a gym as was advertised but they have a sister hotel 5 minutes away where you can use its gym and pool. The front desk people were not all that friendly but not rude either. Good breakfast but limited.
TtineeeeeeeeeWe had a wonderful time at the hotel! The location was perfect — just a few steps from the beach with an amazing view of the sea. The room was clean, cozy, and well-maintained. The staff were friendly and always ready to help. I especially loved the food at the restaurant and the relaxing vibe by the pool. Perfect place to unwind and enjoy the beach. Highly recommended! 🌴☀️🏖️
IInvitéFantastic! The staff have had helped my requests while experiencing my acid reflux. All staff are very helpful and thoughtful and friends and very professional.
AAngelsCanLiftRoom was great but need to tell to some visitors to be quiet when its late because there are people shouting and laughing in he pathway doors are open and close and alarming
IInvitéI rarely leave voluntary feedback for hotels we stay at,
but this one definitely deserves it.
Brittany Hotel is fairly new. We have been meaning to try it for a while since we always pass by it along Daang Hari. We initially booked just an overnight stay to relax a bit. Unexpectedly, we ended up coming back the very next day when we needed a place to stay for another three days and two nights. I asked the same receptionist, Ken, who assisted us during our first check-in if the deluxe room we previously stayed in was available, as we preferred it. They didn’t say whether it was, but instead informed us that they had upgraded our room to a premier one at no extra cost! It was such a pleasant surprise, especially since it was only our second visit. We really appreciated this thoughtful gesture, which made our stay even more enjoyable. A big thank you to Ken for being so helpful and kind. The level of service really stood out.
The overall vibe of the hotel is really nice. It's quiet, very clean, and has a cozy atmosphere. The staff are friendly and accommodating. Although we weren’t able to try most of the restaurant’s menu since we always came back late at night, the food we did try was enjoyable, and the coffee was surprisingly good. While the hotel might feel a bit limited for some, as it's still new, we had a great stay overall. It has quickly become our favorite among all the hotels we’ve stayed at. 😁 We hope they continue to provide great service and even improve it further, especially the facilities and amenities. We’ll definitely be coming back and recommending this place to our friends and family.
CChihakuWent there to recharge for a night and I can stay that there are only 2 things that disappointed me there.First, we happen to be placed besides a room that has a baby crying nonstop at 2am in the morning and 2nd, the crispy wings are super small like it came from a tiny bantam chicken. Though the pizza and other items in their bfast buffet are all super delicious.
For the positives, the staff are all very courteous and friendly. Room is clean and spacious with complete ammenities though it is not that soundproof since we can hear the crying baby next door at 2am.
The animals are the stars of my stay and they are so entertaining and very eager to chow down the feeds. I can probably stay there for the entire day if not for the rain that comes and goes.
Over all I'll be glad to stay at their hotel again and just vibe with the geese,chicken and the peacocks.
UUnderthestarsIt was a nice location. And I loved that they have 2-bedroom suite for family. The room was spacious. The only negative was their elevator was slow and has the tendency to malfunction. They need to upgrade. And the tv has limited chanels to watch.
RRonaldoService and food was ok. Bed was cozy, our room was very spacious. What i liked about this hotel was restaurants and convenient stores were nearby.
IInvitéPROS: We enjoyed our stay although it’s only for 1 night. We tried to extend for another day but they were fully booked. The place is nice, rooms are clean & spacious with a good view of the Taal Lake. We had a relaxing massage we booked in their Spa after a day of swimming. We also enjoyed our dinner and drinks at terraza restaurant mainly because of the live music and very accommodating & friendly staff.
CONS: The place was a bit busy & noisy as there were a lot of guests. This place,apparently,is a popular venue for some company’s team building, so expect lots of busses and employees/ guests doing team building activities, lots of people in the swimming pool & in restaurant (especially during breakfast).There are some amenities (ex billiards & darts) that you won’t be able to use if there is a company team building booked for the day (as they prioritise those guests), which I think is unfair as we are all paying guests and it’s included on what we paid and there’s no one using them at that time.
Wifi connection is extremely poor! We used our mobile data all throughout our stay. TV didn’t work at all. We have to call the staff, about 4 times before finally someone came to check but still didn’t make the TV work.
Front desk need more staff; there’s always a long queue of people & it takes time before staff will be able to attend to you
RRianne JoyThe facilities and amenities at the hotel were great. The hotel itself was clean and looked brand new, which was definitely a plus. The staff who assisted us to our room and the team at Kuna Cafe, where we had breakfast, were both friendly and helpful, making those experiences enjoyable.
However, the reception staff left much to be desired. Despite being the only guests in the lobby during our check in time, we were left waiting for an extended period, and the hospitality skills seemed lacking. Our frustration grew later in the evening when we called reception to inquire about reheating some food. We wanted to know if there was a microwave available and whether we could use it, but no one followed up with an answer. This delay left us having to go out at 10pm to buy food for our hungry child, which was very disappointing. It’s clear that the reception could greatly improve their customer service and communication skills.
Overall, while the hotel itself was pleasant, the reception and customer service experience needs significant improvement to match the quality of the facilities.
PS: photos were taken before check out
MMomTravelsPros
Near Manggahan commercial area
Can enjoy activities like foam party at the pool, gym (quite strict, need rubber shoes), music and comedy hosts at bar
Staff are nice and friendly
Cons
Towels are quite old and rough
No fragrance in room, smells like mold from rain
Overpriced food
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