Chez l'habitant (famille d'accueil) de Hampshire, Royaume-Uni

I had a lovely experience, the house was nice and clean, amenities were great. My stay was long term and the bed was really comfortable, staff were absolutely lovely. It was nice to have somewhere to stay that felt homely, I was very comfortable and felt like I had a home from home

My wife booked this via *********** for an overnight stay before we left for our cruise. On arrival we were greeted by a foreign lady who didn’t speak much English. We explained who we were and she went and got us a key but then said we had to pay an extra £20 for our young son. We asked why and she could not explain so asked us to call the owner as it was her instructions. We spoke with the lady who owned the place who was quite arrogant and again her English was not that good. She advised that she was boarding a flight in 15mins and we needed to pay £40 cash or leave. We explained it was only £20 so why was it now £40 she said as there was x3 people we had only booked for one person. We explained that we had accidentally booked the family room for one person but this was corrected and we had a confirmation email from ***********. She said they never updated her so we would have to contact them or pay up. We said we would call them as I was on the phone to *********** the lady who gave us the key came to the room and told us she was instructed to take the key back. Literally a few minutes after getting off the phone to the owner. We were then told to speak with the owner again who re-iterated we paid or left. We asked about the £100 we paid via *********** and she refused to refund this saying we had to contact them. We advised we would call the police as this appeared to be a scam. But she just said leave or pay. I then got onto *********** who confirmed the booking was made initially for three people but then amended and they would call the owner but she refused to answer. In the end we had a young child and we’re unlikely to find something else so we paid and stayed the night. The room was basic and clean and the beds were comfortable but there was loud music and a dog barking all night. On looking out the window there was gangs of people hanging around making us nervous as we had all our cases in the car parked outside. I would not recommend this place and it was such a downer to the start of our holiday. I have contacted Booking .com and have also noted similar practices with the owner doing this to other people. Book at your own peril!

Je ne vais jamais rester là, jamais rester où, sans réception. Je me suis tourné et il n'y avait personne pour ouvrir la porte. J'ai frappé et après un moment, un autre invité m'a laissé entrer. J'ai appelé le gestionnaire qui a pris des années pour répondre au téléphone et ne me croyait pas, elle a finalement accepté et refusé de me laisser passer une porte, je pensais que je dormirais dans la cuisine, mais après un certain temps elle m'a envoyé un courriel demandant à me envoyer dans un La chambre de vacances est très confortable et très confortable.

Excellent

I had a lovely experience, the house was nice and clean, amenities were great. My stay was long term and the bed was really comfortable, staff were absolutely lovely. It was nice to have somewhere to stay that felt homely, I was very comfortable and felt like I had a home from home

My wife booked this via *********** for an overnight stay before we left for our cruise. On arrival we were greeted by a foreign lady who didn’t speak much English. We explained who we were and she went and got us a key but then said we had to pay an extra £20 for our young son. We asked why and she could not explain so asked us to call the owner as it was her instructions. We spoke with the lady who owned the place who was quite arrogant and again her English was not that good. She advised that she was boarding a flight in 15mins and we needed to pay £40 cash or leave. We explained it was only £20 so why was it now £40 she said as there was x3 people we had only booked for one person. We explained that we had accidentally booked the family room for one person but this was corrected and we had a confirmation email from ***********. She said they never updated her so we would have to contact them or pay up. We said we would call them as I was on the phone to *********** the lady who gave us the key came to the room and told us she was instructed to take the key back. Literally a few minutes after getting off the phone to the owner. We were then told to speak with the owner again who re-iterated we paid or left. We asked about the £100 we paid via *********** and she refused to refund this saying we had to contact them. We advised we would call the police as this appeared to be a scam. But she just said leave or pay. I then got onto *********** who confirmed the booking was made initially for three people but then amended and they would call the owner but she refused to answer. In the end we had a young child and we’re unlikely to find something else so we paid and stayed the night. The room was basic and clean and the beds were comfortable but there was loud music and a dog barking all night. On looking out the window there was gangs of people hanging around making us nervous as we had all our cases in the car parked outside. I would not recommend this place and it was such a downer to the start of our holiday. I have contacted Booking .com and have also noted similar practices with the owner doing this to other people. Book at your own peril!

Je ne vais jamais rester là, jamais rester où, sans réception. Je me suis tourné et il n'y avait personne pour ouvrir la porte. J'ai frappé et après un moment, un autre invité m'a laissé entrer. J'ai appelé le gestionnaire qui a pris des années pour répondre au téléphone et ne me croyait pas, elle a finalement accepté et refusé de me laisser passer une porte, je pensais que je dormirais dans la cuisine, mais après un certain temps elle m'a envoyé un courriel demandant à me envoyer dans un La chambre de vacances est très confortable et très confortable.

I stayed here solo as i was going to see a show at the Mayflower theatre. Easy to find, free parking. Lovely greeting, checking in was a breeze! Breakfast time and selection booked. And wi-fi code. Shown to Room 1 Double en-suite. Keys explained, 1 for room and 1 main door for ease of coming/going. Room lovely, bed a bit soft for me but double so fine. En-suite with shower. Tea & Coffee facilities. Tv and remote. Plenty of plugs for charger and straighteners (hairdryer in room) Breakfast at 8.30, Full English with toast, jam etc and coffee! Cereal,yoghurt and juice provided also. Great experience and would definitely stay here again if I needed to. Mayflower literally around the corner 5 mins away and walk in to city approx 15mins for all restaurants etc

Excellent

Un endroit merveilleux - je recommande de rester ici - très raisonnable et tout était si facile de la réservation jusqu'à la fin de notre séjour. Emma était brillante avec toutes les communications, etc... toujours répondu à toutes les questions très rapidement - une expérience unique car il y a une cuisine commune qui était très propre - thé complimentaire café et céréales - fantastique- vous obtenez votre propre espace de cuisson qui a votre numéro de chambre - il y a un lave-vaisselle et machines à laver qui est super si vous restez pendant un certain temps - notre chambre était grande airy et très propre - très heureux avec toute l'expérience et Defo rester ici encore - position est aussi super pour la mer du Sud- 10 minutes à pied au théâtre des rois - grand pub sur la mer du Sud commun appelé Brûlers et cuisine