Hôtels avec balcon à Lisbonne

Un hôtel très parfait. Nous nous sommes levés tard le dernier jour et avons raté le petit-déjeuner. Nous avons déjeuné à l'hôtel à nos frais. C'était très rentable. Le buffet était à 20 euros par personne et comprenait du poisson, de la viande, des desserts et de la salade. Un repas simple pour deux d'entre nous avec trois plats et boissons coûte 40 euros. De plus, si nous n'avions pas besoin de nettoyer le lendemain, l'hôtel nous donnerait un bon de 5 euros, que chaque personne pourrait utiliser. La réduction était de 30 euros pour deux personnes, ce qui était super. L'inconvénient était qu'ils ne fournissaient pas de boissons, seulement de l'eau, et les boissons étaient facturées en supplément.

Location is amazing, off an alley, 5 mins walk away from all the hustle and bustle. 5-10mins walking distance to the metro station. Simple buffet breakfast with nespresso provided. Room was slightly small and came with FOC Porto wine, bathroom was nice and spacious :) 20mins walk to the Alfama district. Overall a great experience here.

The river view room and toilet were small for one person so I’d image a couple would be uncomfortable here. The location is right in the heart of Alfama and a 10-15 minute walk to Chiado/Barrio Alto. I was excited to come and stay at this hotel after reading the reviews about how friendly the staff are, but I did not receive any welcoming or friendly service from any of the staff here. In fact, I felt unwelcome and almost as if I was bothering them when I spoke to them at the reception or asked first a simple request like water for my room. I previously stayed at Montebelo Vista Allegre hotel in Chiado and I would recommend this hotel instead. I wish I stayed there for the entirety of my trip.

Once i was checked into the room in the evening, everything was lovely and spotless. No complaints. However, prior to that was disappointing. I came directly from the airport after a red eye from NY landed me in Lisbon in the early morning (5am). I was told I could leave my luggage in the Hotel’s lockup for the day (prior to check in) and found there was neither a lobby I was allowed to wait in, nor a bathroom i was allowed to use to freshen up or relieve myself before setting out on a day tour of Lisbon at 9am. The overnight receptionist was at best unfriendly and at worst downright rude… even refusing my offer to pay for a whole additional day just so I could get 2 hours of use in any room available, (mainly just to use the bathroom and take a power nap). He lied and said there was no rooms available (despite this website still showing vacancies the night before). Really unprofessional. I don’t want to deduct stars from this review for just this one bad apple though, because I must say the other two (morning and afternoon) receptionists were absolutely wonderful and made every effort to be both welcoming and accommodating to my basic needs. That overnight guy should take a lesson in manners and hotel hospitality from either one of them.

Serious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay. In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself. My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency! During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation. The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation! This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay: • When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later. • When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up. Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!! The core issues are: 1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation. 2. No digital contact or guidance of any kind while the emergency was happening 3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?) 4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved. 5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency. For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.

Hotel Florentine was a bit of a mixed bag for me. This was a very last-minute booking and apparently I snagged the last available room — which, in hindsight, may explain a few things. I had specifically requested a quiet room, but unfortunately ended up with the exact opposite. The walls were paper-thin, and I could hear just about every sound and life update happening next door. Having the elevator directly across from my room added an extra soundtrack I hadn’t exactly asked for. Dinner at the bistro also tested my patience a little. The team genuinely seemed to be trying hard, and I want to give special credit to one lovely server who was clearly doing her absolute best to keep everything afloat. Still, the service flow was puzzling — my drink and water arrived long after I had already finished my meal, while tables that arrived after me were somehow served before I was. It felt less like a dining system and more like a surprise social experiment. The food itself was fine, nothing particularly memorable, but the location is undeniably excellent and probably the hotel’s strongest feature. With a few operational improvements — and perhaps some thicker walls — this place could really shine.

L'emplacement est idéal, les chambres sont lumineuses et bien agencées, et la salle de bain est spacieuse. Cependant, la propreté laisse à désirer : j'ai trouvé des cheveux sur le lit dès mon arrivée. Le service est moyen ; ils communiquent principalement par e-mail. En dehors des heures d'ouverture, leur ligne d'urgence est toujours occupée, tandis qu'aux heures d'ouverture, il y a environ une chance sur deux de réussir à les joindre. Les réponses par e-mail sont relativement rapides. Dans l'ensemble, compte tenu du prix, c'est acceptable.

On nous a dit que nous pouvions laisser nos bagages dans le casier de stockage (2 £ chacun) au rez-de-chaussée, mais nous avons essayé trois fois et ils ne fonctionnaient pas du tout. Un autre résident nous a dit qu'il avait également le même problème. Plus important encore, l'appartement n'est pas responsable du remboursement du casier. La chambre est propre et l'emplacement est calme. Facile d'accès une fois le code à saisir obtenu.

Emplacement correct. La taille de la chambre était correcte, mais le sol aurait pu être plus propre. La couverture était très fine et même avec le chauffage allumé, j'ai dû plier la couverture en deux pour avoir plus chaud. La chambre était assez bruyante, j'entendais les gens parler dans les couloirs, leurs chambres, et il y avait beaucoup de circulation près de l'ascenseur. La salle de bain était correcte, la pression de l'eau de la douche était agréable mais le contrôle de la température était un peu difficile à tourner. L'eau du lavabo n'avait pas d'option d'eau chaude, et c'était assez gaspilleur à chaque fois que vous aviez besoin d'eau du lavabo, elle continuait à couler jusqu'à ce qu'elle s'éteigne. Le wifi était parfois irrégulier, mais quand il fonctionnait, c'était bien. Ils avaient un bar et une boisson de bienvenue, ce qui était agréable, le patio extérieur avait également l'air mignon. Le petit déjeuner était un peu décevant : du pain grillé, des céréales, des fruits, des concombres et des tomates. Un monsieur a demandé du café et le préposé a pointé la machine et a dit ”tout est là”, mais quand j'ai regardé la machine, toutes les options de café indiquaient ”indisponible”. La machine avait également besoin d'être nettoyée. La sélection de thés était plutôt sympa. L'emplacement est correct, à environ 10 minutes à pied du début de l'Avenida da Liberdade. Ils ont une cuisine au rez-de-chaussée si vous préférez préparer votre propre repas (ce qui aurait été mieux que le dîner décevant que j'ai eu). Ils proposent également des visites à pied, ce qui est sympa. Expérience typique d'une auberge de jeunesse.

Cette auberge est située à environ 3 km à pied du centre-ville, mais possède quelques attractions à proximité (telles que le Monétaire de Jeronimo). La pièce est extrêmement petite. Si vous vous asseyez sur le bord du lit et essayez de vous dégourdir les jambes, vous risquez de heurter le mur. Nous avons fait remplacer notre chambre, car la première chambre n'avait aucune intimité pour les toilettes et la deuxième chambre donnait l'illusion d'intimité (comme vous pouvez le voir sur les photos). Nous n'avons vu aucun membre de la direction, car tout se fait via WhatsApp pour les contacter et ils répondront. Le petit déjeuner était correct, il y avait un peu de choix mais il y avait plus de gâteaux et de biscuits que de nourriture réelle.