Hôtels proches de Terrasses ensoleillées à West Park, Berlin

The location and physical aspects of the hotel were good. However, the service, especially from the night manager, was HORRIBLE. We booked 3 twin rooms. Note that the price is different between twin and double rooms. We arrived late at night due to flight delays and were very tired. During check in we were told that there were no more twin rooms because the hotel was full. What's the point of paying more for twin rooms if the hotel does not reserve them for us? When we asked for an extra bed to be added, we were told that there isn't enough space for it. This is not true as we had already been inside the rooms and they were big with lots of space. After much haggling and after the night manager put on a show by going in to the hotel's office for a few minutes, he came back to say that he can change one of the rooms and put in an extra bed. We were still not satisfied and so we insisted that the hotel can do something to rectify the matter. After doing another round of putting on a show, the night manager came back and said that he can now add and extra bed to another room and would also give us a 50% discount for 2 of the rooms. In addition, he said that we could take the 2 bottles of mineral bottles (these are chargeable) for free. The fridges in the rooms have sensors to detect if the drinks there are taken. The next day we checked with the reception to make sure that we would not be charged. The lady who assisted us checked and said that there was a note saying that we would not be charged. When I got my credit card statement, I found a charge for the 2 bottles of mineral water. 16 euros. Ridiculous. Throughout this ordeal, I must say that the night manager's attitude and manner were really bad. For example, I don't remember seeing him smile at all even when he first came to talk to us about the rooms. Our holiday was marred by this. Hilton is a high class brand of hotels but the service leaves a very bitter taste in our mouths.

Best location if you are first time in Germany. Every train passes through the station that is just metres away. Great spacious room, has Nespresso, friendly staff. Nothing to complain

Le personnel de l'hôtel ne peut pas tolérer les arrivées anticipées et a dû payer un supplément même 1 heure plus tôt. Nous sommes arrivés à 13 heures. Ils sont serviables en proposant d'autres types de chambres

C'est un super hôtel près d'Alexanderplatz, qui est l'un de mes quartiers préférés de la ville. Le Hauptbanhof est à proximité, la tour Fernsehen, des tonnes de shopping et de nourriture ! L'hôtel comprend un petit déjeuner avec quelque chose pour tout le monde. Et il y a même des options de plats chauds disponibles le soir si vous n'avez pas envie de sortir. Tout le monde était très sympathique !

酒店門口停車街pa工作人員説一側有畫線的他confidence沒問題，另一邊他也不確定，所以需要停車的朋友可以留意下。我們被分到盡頭尾房，有一個長走廊的刀柄房，佈置是温馨的還有個小陽台，但就是個人不喜歡這種房型…一開門有一股飯味，所以大晚上把窗户都打開通風了，其他衞生情況都不錯，工作人員都是年輕人，看着很chill

Отель в 17 минутах ходьбы от метро, удобная кровать, чистый номер, отличный персонал. Они пошли на встречу в непростой ситуации. Рекомендую.

Bel hôtel avec un rapport qualité-prix élevé. L'emplacement est un peu enveloppant car pas si proche des principaux monuments du centre-ville, mais la circulation publique est pratique (bus 142 et U-Bahn 5/8). Le personnel est sympathique avec de bons services, j'ai passé deux jours confortablement avec mon ami ici. Je le recommande à tout le monde.

L'Estrel Berlin est un hôtel impressionnant. Les chambres sont spacieuses et confortables. Le service est professionnel et courtois. Le petit-déjeuner buffet propose une large gamme de plats délicieux. L'emplacement de l'hôtel est pratique, à proximité des transports en commun et des attractions touristiques. Dans l'ensemble, un hôtel recommandable pour un séjour agréable à Berlin.

L'hôtel dispose d'installations de base complètes et de services attentionnés. L'hôtel est un peu en dehors du centre-ville de Berlin, mais est facilement accessible en métro et en tramway. Le personnel de l'hôtel est sympathique.