Meilleurs Hôtels de Box Hill, Australie

Grande location, une courte promenade au centre-ville (qui doit être l'un des meilleurs complexes commerciaux que j'ai déjà été), un parking ample et une chambre très propre/moderne/ confortable. La piscine était agréable pour une plongée rapide et la salle de sport semblait avoir toutes les dernières équipements. Le petit déjeuner était inclus (pour adultes) et a été pris à la porte de la rue Fiddler. En tout cas, très facile et agréable de se débarrasser de la course aux courses que j'ai aimé avec ma fille adolescente.

Il est très bien, c'est à la fin de la rue principale de Windsor où sont tous les magasins.

My husband booked a room for 2 nights for a work trip. He booked around a month in advance via a phone call. He gave his credit card details to pay a deposit and secure the room. When he arrived, they had given away his room due to his credit card having expired. They only noticed on the day of arrival and claim to have called him that morning. He received no call, as evidenced by his lack of missed calls while driving (he showed the staff his phone and they still didn't believe him!). When he asked for the credit card details they had, they quoted him the wrong number. When he said that isn't his card details, they claim it must be an old card. It isn't. He has never had a card with those details or that expiry date. They assure him he must have 🤷‍♀️. Instead of apologising, they continue to tell him he gave the wrong number and they tried to call him, asking 'Shouldn't you have called to confirm your room a week ago?' Well, shouldn't you have taken the deposit weeks ago and called to let him know YOU wrote down the wrong number? He is now without a bed for the night and all you can do is blame him? People make mistakes all the time, but it is made far worse when they are unwilling to own up to them. Absolutely dreadful customer service.

Grand Hotel se démarre à 10am ...Les chambres sont petites toilettes et douches à la fin de la salle. Vous pouvez facilement aller à la ville pour petit déjeuner au café Shops ouverts 10.30am Les pubs sont beaucoup à voir et à faire . Le magasin des gars est le meilleur en Australie et en Nouvelle-Zélande

Nous avons eu un magnifique week-end de relaxation à la Plaza Hawkesbury pour célébrer notre anniversaire. Nous avons séjourné dans l'espace suite junior avec un petit balcon qui a une vue magnifique sur les jardins et les montagnes à distance. Tout le personnel était exceptionnellement aimable et utile, avec un cri en particulier à Paris qui nous a donné des recommandations locales excellentes et était plus que content de répondre à toutes nos questions. Le prix de la chambre est très bon, mais il est très bon, très bon, très bon.

Le petit déjeuner est très bon, il est très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon, très bon,

La piscine était bonne et refroidissante. Le lit était joli, mais l'hôtel était assez chaud dans l'ensemble, car l'AC était très faible. Il a été mis à jour ce qui était très bon! Parking gratuit et petit déjeuner buffet $24 si vous prévoyez de réserver!

25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

Les entrées et sorties étaient très efficaces, les questions mineures étaient traitées immédiatement, de sorte qu'elles ne se transformaient pas en problèmes plus importants ou en inconvénients - beaucoup appréciés pour que je puisse m'engager dans les affaires.

Le service du personnel est très agréable et utile. Malheureusement l'appartement est un peu ancien et les canapés ont été débarrassés. Il a tout pour que vous puissiez faire tout dans l'appartement. Lave-vaisselle, lave-linge et sèche-linge, parcs de voitures gratuits et wifi. Vous pouvez également réserver des chambres de connexion si vous souhaitez voyager avec la famille. La location est très confortable, vous devriez avoir une voiture. Juste quelques minutes de voiture et vous pourrez aller au métro, aux magasins, aux pubs, au bowling. Pour le prix, le lieu est bien.