Hôtels à Munich avec petit déjeuner

We received excellent service at this hotel during our check in provided by Aaryan. Aaryan helped guide us into the parking garage, was super friendly and got us a room in the main tower where there was an elevator to use (despite our booking in the less expensive annex room). He even offered to provide us suggestions for the sunny weather during our stay in Munich and made sure to say hello and check in on us each time we saw it. It was natural and friendly customer service. The hotel is a little older and has some interesting decor. The room had a futon couch, a good bed, desk area, coffee/tea station, closet, mini fridge (with some pop and water you could pay for), an iPod dock, a good sized TV, and plenty of counter space to put our things. They provided gummy bears and a couple of cookies in our room too which was nice. The bed was comfy for me and the hotel can provide more bedding or pillows on request. We felt the cleanliness could have been better as our tea cups were a bit dirty. The bathroom was interesting with two stools but really a place to put them. The shower was not our favourite with no door or shower curtain and the glass was not enough to keep the water in. There is an all in one shampoo/body wash that was ok. The towels were a little thin and could use replacement. The cost of the hotel was good and we felt it was a decent location. It is a bit far from the main attractions of Munich but it has good public transport access including the nearby central station which is less than 10 minutes away from the hotel. There are a few restaurants and convenience stores by the hotel that are open quite late and there are some Bavarian/Oktoberfest souvenir stores nearby. I felt safe walking around alone at night to get a late night doner. The breakfast at the hotel is pretty good with a good variety of food including deli meats, cheeses, bread, yogurt, fruit, juice, coffee and tea. There was lots of seating available including some artsy chairs. There is limited parking at this hotel and it is very tight so we are glad we rented a compact. If you choose to park here you have to go in to see reception so they can open the door and guide you to your spot. It may also be recommended to contact the hotel in advance to reserve a spot. The front desk initially said it was 20 euros for parking but charged us 22. There are other parkades nearby but due to the construction in the area we felt there was convenient having the car parked at the hotel.

While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen.

Belle chambre, globalement propre, à l'exception de quelques détails mineurs concernant la salle de bain et la climatisation. Bien desservie par les transports en commun et située à proximité immédiate de Harras.

Near to main station, exit from nord exit for a shorter walk. Also a few steps away from the metro station. There is a tram at the door, which is convenient. We were given a corner room with king size bed. The room layout was however awkward, with very little walking space and space for luggage. The toilet was also very small. The mini bar (with coffee machine) was placed in a cabinet, without lighting, which was quite odd. The wifi in this room was not good, could only get signals near the toilet. We had a second room on the other side of the corridor, and the wifi worked well. As the room is near the tram, it was not quiet at night. You could consider the same hotel on the other street for a quieter room (which we also stayed before). However, service was good and we appreciated the amenities in the room. It was a good night sleep.

Les équipes d'hôtel sont très gentilles et prêtes à répondre à vos demandes. La nourriture est parfaite et délicieuse. L'hôtel est tout à fait nouveau et propre. La location est un peu loin du centre de Munich, mais il est très pratique pour voyager. L'hôtel est à distance de la gare 1-2 min à pied.

Great location, very good breakfast and helpful staff specially in the dining area. Overall highly recommended

Bien que l'accueil été bien, la chambre n'était pas comme je pensais. Nous avons eu un lit séparé au centre qui était loin d’être confortable. Au cours de notre séjour de deux jours, mon partenaire et moi avons mal dormi et ressenti des douleurs au dos à cause lit, coussins inappropriés. En outre, de nombreuses commodités étaient manquantes pour un établissement 4 étoiles. Nous sommes vraiment déçus et je n'y retournerai pas à cet hôtel.

We were pretty satisfied with our room and felt it was well appointed for the price. We got the twin bed room and felt it was pretty spacious with lots of room for our things. They had a closet area, two stools, a table, side tables by the beds, and a small TV. The wifi was pretty strong during our stay too. The bathroom was good too with good shower pressure and temperature. They have an all in one body wash/shampoo so you may want to bring your own products. The hotel does not use key cards but instead has codes to unlock the doors. The beds were comfy and the linens were clean and new. The pillow was thin but it was fine for what we needed. The temperature is pretty easy to control in this room with an AC unit and radiator but we didn't need either in December. We got a good night's sleep both nights at this hotel. The area is quiet when it matters but it should be noted that the nearby church starts ringing its bells at 8 am and some of the businesses nearby make a bit of noise later in the night as they close. The hotel is in a decent area with lots of convenience stores and middle eastern restaurants nearby. It is about a 10 minute walk away from Munich's Central Station and has good tram access around the area to get to most of Munich's major sites pretty quickly. We did get lots of walking done while in Munich and felt the area our hotel was in was pretty safe. The hotel does have a small common area in the lobby and a small garden. You can get a drink or some snacks at the front desk. The hotel does offer breakfast for an additional fee on the top floor and if you are a member through their application you can get a slight discount. There is a parking garage underneath the hotel and some street parking nearby. You may need to call ahead to confirm parking because it is a small hotel and street parking is limited. They offered luggage storage for us when we arrived early but needed time to clean the rooms so they could not provide early check in. The front staff were nice and efficient.

En ouvrant la porte de ma chambre, j'ai eu une petite surprise pour mon anniversaire ; l'équipe de Lady in Red s'était vraiment surpassée. Après le petit-déjeuner, j'ai croisé Zheng Qinwen à l'entrée de l'hôtel ; il s'avère qu'elles logeaient dans le même hôtel ! 😄 Je choisirai sans hésiter le Kempinski Four Seasons la prochaine fois !

Inconvénients : 1. L'hôtel manquait de personnel, obligeant l'enregistrement en ligne à l'avance. L'e-mail d'enregistrement de l'hôtel était un courrier indésirable et je n'ai pas été prévenu à l'avance. À mon arrivée, j'ai rencontré deux petits problèmes lors de l'enregistrement, ce qui m'a obligé à contacter le service client en ligne de Ctrip, ce qui a retardé mon enregistrement d'une demi-heure. C'était gênant. 2. Les chambres donnant sur la rue étaient bruyantes, avec des voitures puissantes qui passaient constamment à toute vitesse. Points positifs : 1. L'hôtel est relativement récent et dispose de toutes les commodités de base, à l'exception de la climatisation. 2. La station de métro est à 7-8 minutes à pied, et le métro pour le centre-ville est à 15 minutes à pied. 3. Le plus : il y a un grand magasin juste à côté de la station de métro, entouré de nombreux magasins.