After a long hard journey we had a pleasant enough checkin, but after having paid a lot extra for booking first class rooms, we were told that the first class lounge was closed. I asked what was the point in paying sky much more for first class rooms, and I was told the rooms have coffee machines. For the price difference I could have gone and bought coffee machines, but frankly I am not interested in a coffee machine, I paid for the rooms so we could use the lounge, so I felt ripped off. My room was boiling hot, and the air conditioning does not work. They sent someone to the room, but they could not get is below 26 degrees. They changed my room to a much smaller one, but it was a bit cooler. I came back to my room having left the aircon on all day and all evening. It was still very warm. I chose this hotel as it is described as air conditioned. It is not air conditioned at all. I could not sleep, it was too warm. I called reception and they brought me a fan. I am so disappointed to have not had what I expected, and most annoyingly the room was described as air conditioned when all it really has is a noisy fan. I should ask for partial refund for our two rooms, they were not worth the money. Then, the service at the bar was terrible. We ordered a round of drinks, it took more than half an hour to bring three beers. Not busy, just really slow.
63 Commentaires