Découvrez les avis réels des clients sur les hôtels.
Publiée le31 déc. 2023|Chambre double supérieure
RobuchonLa chambre est propre et bien rangée et l'emplacement est excellent. Elle se trouve à quelques pas des principales attractions. Elle est située au bord de la rivière Kula, avec les montagnes de la vieille ville en arrière-plan. Elle est très confortable. Le personnel est également très enthousiaste et professionnel. Cela vaut la peine de rester.
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Prix par nuit à partir de :7 569 INR
Publiée le14 mai 2026
InvitéОтель хороший, новый. Обслуживание очень хорошее. В номере убирают ежедневно, меняют все принадлежности. Особенно можно отметить ресторан при отеле. Не понравились завтраки. Очень скудный выбор, мало фруктов.
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Prix par nuit à partir de :9 152 INR
Publiée le1 mai 2026
InvitéHotel looks good as new one . Positive points: room was very convenient with 2 toilets and separate rooms
, was very practical for us with small baby. View from window on photo, very nice. Back yard very beautiful landscape. Breakfast was simple , but enough for us. Stuff mostly speaking English. Negative points: In The room was small black ants on sofa and in one toilet room. In bath room don't work dispenser with shower gel. After I ask to fix this problem , stuff didn't anything . They don't have concierge service . We arrived with baby and 4 pcs baggage and nobody even try to help us. I think we don't will stay again this hotel.
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Prix par nuit à partir de :10 606 INR
Publiée le25 janv. 2026
Invité
The hotel is generally well located; however, access by car is not very convenient. Vehicles cannot approach the entrance directly, so guests are dropped off nearby and have to walk to the hotel with their luggage.
Overall, the staff leave a positive impression — the team works in a coordinated manner, and there is clear involvement from both the front desk and management. Unfortunately, this applies to a lesser extent to the restaurant and room service.
Restaurant service could be improved: service is not always prompt, and tables are cleared with delays. At the same time, the food quality is good — breakfasts are tasty, and hot dishes are prepared well and replenished on time. I would also note that during breakfast, waiters leave the dining area several times to smoke, exiting directly from the restaurant. As a result, the door is frequently opened and cold air enters the room, which is uncomfortable during the winter season.
I would also note that communication with room service was inappropriate — the order was taken in a rather rude manner, which does not meet expectations for a hotel of this level.
The rooms are very compact. Once a suitcase is opened or a chair is moved away from the desk, it becomes difficult to move around the room. All beds in the hotel are made of two joined beds; there are no king-size beds. This information was confirmed at the front desk when I attempted to upgrade my room. Room lighting is insufficient, and the windows face neighboring buildings.
The organization of drinking water also raises questions. Despite the hotel’s four-star rating, water is not delivered to the rooms. Guests are expected to fill their own bottles from a water dispenser on the floor, where queues sometimes form, creating the impression of staying in a student campus.
Housekeeping is carried out regularly, though not always thoroughly.
At the same time, I would like to note a positive point: due to low occupancy, I was provided with a complimentary room upgrade, which had a positive impact on my overall impression of the stay.
Overall, the hotel leaves a mixed impression: strong work from the front desk and management and decent food quality are combined with noticeable shortcomings in restaurant service, room comfort, and basic guest amenities.
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Prix par nuit à partir de :7 684 INR
Publiée le21 juin 2026
Ilnaz GaynanovОоооооочень крутой отель, курорт. Прекрасные домики, чудесное расположение. Шикарнейшая природа и виды. Превосходная кухня.
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Prix par nuit à partir de :29 565 INR
Publiée le29 avr. 2025|Chambre King Exécutive, 1 Lit King-Size, Alternative : Canapé-Lit
Adnan FerozDans l’ensemble, mon séjour à l’hôtel Sheraton a été très agréable. L’établissement est élégant, bien entretenu, et le service est excellent. Le petit-déjeuner est particulièrement remarquable — varié, frais et savoureux, c’est l’un des points forts de l’hôtel. Seul bémol : une mauvaise odeur provenant des canalisations de la salle de bain, qui a légèrement nui au confort. Malgré cela, je recommande vivement cet hôtel.
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Prix par nuit à partir de :11 433 INR
Publiée le15 mai 2026
Екатерина КатюхинаExcellent rapport qualité-prix. L'hôtel est quasiment en centre-ville. La station de métro Rustaveli est à 10 minutes à pied. Les fenêtres donnent sur la cour intérieure, garantissant une tranquillité absolue. Personnel accueillant, excellents petits-déjeuners. Chambres spacieuses et propres. Si je retourne un jour à Tbilissi, je choisirai sans hésiter cet hôtel.
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Prix par nuit à partir de :3 820 INR
Publiée le16 avr. 2026|Chambre double standard, avec vue sur la ville
InvitéLa chambre était spacieuse et propre, le petit-déjeuner délicieux et le rapport qualité-prix excellent. La réceptionniste, Lizi, était très souriante, a répondu rapidement à mes questions et a fourni un service impeccable. Je reviendrais sans hésiter.
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Prix par nuit à partir de :7 855 INR
Publiée le9 fév. 2024
LEE SUNG7
L'emplacement est bon et la chambre est propre.
À proximité de la cathédrale et des principales attractions touristiques
La prochaine fois que je vais à Tbilissi, j'ai l'intention de séjourner dans cet hôtel.
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Prix par nuit à partir de :10 278 INR
Publiée le29 juin 2026
Invité
Positive aspects:
The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available.
Breakfast is quite basic, but all items are fresh.
I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient.
1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay.
I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay.
2/ Security issue (a nightmare at night):
At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space.
Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early.
3/ Staff response (dismissive and unhelpful):
In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.”
This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake.
Conclusion:
This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay.
I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.
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Prix par nuit à partir de :5 274 INR