Découvrez les avis réels des clients sur les hôtels.
Publiée le11 mai 2025
Yuliya Yu
У отеля прекрасное расположение, вблизи старого города, но вдали от шума. До главных туристических мест совсем рядом. Все чистое. Довольно свежее. Есть в номере кофе машина. Это огромный плюс. Ванная большая, просторная. Есть письменный столик. Уголок где можно поработать.
Из минусов - в отеле персонал не говорит по русски и не пытается тебя понять.
Voir plus
Prix par nuit à partir de :302 PLN
Publiée le14 mai 2026
InvitéОтель хороший, новый. Обслуживание очень хорошее. В номере убирают ежедневно, меняют все принадлежности. Особенно можно отметить ресторан при отеле. Не понравились завтраки. Очень скудный выбор, мало фруктов.
Voir plus
Prix par nuit à partir de :360 PLN
Publiée le19 oct. 2024|Chambre lit king standard
Invité
L'emplacement est plutôt bon, vous pouvez voir l'église, il faut 10 gel pour prendre un taxi jusqu'à la gare et le métro est juste au coin de la rue.
Le petit déjeuner était correct et ça faisait du bien de regarder le repas religieux.
Ne pensez pas aux autres repas, ils ne sont pas rentables
L'hôtel est relativement neuf et il y a du formaldéhyde qui vous attend pour respirer, mais le rapport qualité/prix est plutôt bon, vous pouvez donc toujours y rester. Le restaurant de restauration rapide Porc Roll à côté est bon, mais la file d'attente est trop longue. .
Voir plus
Prix par nuit à partir de :325 PLN
Publiée le23 avr. 2026
InvitéStays at 3rd floor with a good view on the mountains. But to see the greatest view better go by stairs, not elevator.
Truly attentive, friendly, and helpful staff that can help you anytime.
The great recreational facilities listed on the website are all available and in good working order.
The restaurant deserves special attention. We tried a variety of dishes during our stay. Georgian cuisine is simply delicious. I highly recommend trying the cream soups and khinkali.
I’d like to add that the cheese pancakes were delicious, but I would have liked to have them—and the various breakfast options—served earlier; I missed having breakfast served early.
I’d also like to see a map or at least a bus schedule with the routes. That was definitely missing, and it wasn’t always easy to figure it out on my own using the apps.
And there are also lots of different birds in the area. I wasn’t able to do it on this trip, but maybe someone else will be lucky enough to wait for them and feed them by hand.
I wish this wonderful place and the people who work here all the best and continued success.
Voir plus
Prix par nuit à partir de :192 PLN
Publiée le25 janv. 2026
Invité
The hotel is generally well located; however, access by car is not very convenient. Vehicles cannot approach the entrance directly, so guests are dropped off nearby and have to walk to the hotel with their luggage.
Overall, the staff leave a positive impression — the team works in a coordinated manner, and there is clear involvement from both the front desk and management. Unfortunately, this applies to a lesser extent to the restaurant and room service.
Restaurant service could be improved: service is not always prompt, and tables are cleared with delays. At the same time, the food quality is good — breakfasts are tasty, and hot dishes are prepared well and replenished on time. I would also note that during breakfast, waiters leave the dining area several times to smoke, exiting directly from the restaurant. As a result, the door is frequently opened and cold air enters the room, which is uncomfortable during the winter season.
I would also note that communication with room service was inappropriate — the order was taken in a rather rude manner, which does not meet expectations for a hotel of this level.
The rooms are very compact. Once a suitcase is opened or a chair is moved away from the desk, it becomes difficult to move around the room. All beds in the hotel are made of two joined beds; there are no king-size beds. This information was confirmed at the front desk when I attempted to upgrade my room. Room lighting is insufficient, and the windows face neighboring buildings.
The organization of drinking water also raises questions. Despite the hotel’s four-star rating, water is not delivered to the rooms. Guests are expected to fill their own bottles from a water dispenser on the floor, where queues sometimes form, creating the impression of staying in a student campus.
Housekeeping is carried out regularly, though not always thoroughly.
At the same time, I would like to note a positive point: due to low occupancy, I was provided with a complimentary room upgrade, which had a positive impact on my overall impression of the stay.
Overall, the hotel leaves a mixed impression: strong work from the front desk and management and decent food quality are combined with noticeable shortcomings in restaurant service, room comfort, and basic guest amenities.
Voir plus
Prix par nuit à partir de :270 PLN
Publiée le31 juill. 2024|Chambre lit king
五五樂Séjour très positif - intérieur neuf et chic et excellent service client. J'ai demandé à la réception de m'aider à appeler un bain de soufre pour une réservation et il n'a pas hésité à m'aider.
Voir plus
Prix par nuit à partir de :368 PLN
Publiée le3 juin 2025
InvitéL'hôtel était bon et propre mais ils n'avaient pas fourni tous les toilettes chaque jour. Pour un hôtel 5 étoiles, j'attendais de recevoir de la crème de corps et il n'a pas fonctionné comme ça.
Voir plus
Prix par nuit à partir de :604 PLN
Publiée le4 août 2025
Utilisateur anonyme
The hotel itself and its amenities are nice. The swimming pools (indoor and outdoor) look pretty good and the lobby is very clean and stylish. The bar at the swimming pool and on the first floor is pretty nice, cocktails were amazing although little pricey.
However, the service was questionable. First of all, the restaurant on the first floor: waiting time for food - 1h(!), we had to go for lunch to nearby hotel (shoutout to Golden Tulip rooftop restaurant). Secondly, the staff forgot to put mini kits in our room (soap/lotion/razors/cotton pads/shower caps/etc). Thirdly, we went to the pool at 9:30am, there weren’t enough pool towels for 6 people. And lastly the room service was outrageously slow at night. Nobody picked the phone for 15 min. straight, we had to call the reception and guest service. After they took our order, it was another 45-50 minutes before our food came (it wasn’t much just tea and some cheese pie).
Overall, the hotel is ok, but service needs improving. I visited a few Marriott hotels (participant of Marriott Bonvoy program), this one looks like Sheraton, but doesn’t feel like it.
Voir plus
Prix par nuit à partir de :574 PLN
Publiée le29 avr. 2026
Invité
В проживании были и плюсы и минусы.
Плюсы:
Красивый интерьер
Чисто и хорошо убирались каждый день
Есть все необходимые принадлежности: тапочки, халаты, шампуни, щетки и т.д.
Просторный номер
Много вешалок и шкафов для вещей
Отличный бассейн, сауна, тренажерный зал с большим выбором тренажеров и оборудования
В номере климат контроль
Минусы:
Далеко от всех достопримечательностей, на горе
Вид из окна был на помойку
Перед отелем стройка, поэтому красивого вида нет нигде
Во второй день не поставили воду в номер, а персонал сказал пить из-под крана. Но на следующий день они исправились
Телефон в номере не работает (кнопка вызова ресепшен), приходилось ходить на ресепшен по любым вопросам
Мало кто из персонала говорит на русском, но и на английском они видимо плохо понимают, так как несколько раз давали ложную информацию.
В целом отель норм, если вы на машине, и если снимать за те деньги, что я снимала (~100$ в сутки за номер с двумя спальнями).
Voir plus
Prix par nuit à partir de :297 PLN
Publiée le29 juin 2026
Invité
Positive aspects:
The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available.
Breakfast is quite basic, but all items are fresh.
I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient.
1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay.
I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay.
2/ Security issue (a nightmare at night):
At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space.
Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early.
3/ Staff response (dismissive and unhelpful):
In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.”
This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake.
Conclusion:
This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay.
I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.
Voir plus
Prix par nuit à partir de :216 PLN