Découvrez les avis réels des clients sur les hôtels.
Publiée le31 déc. 2023|Chambre double supérieure
RobuchonLa chambre est propre et bien rangée et l'emplacement est excellent. Elle se trouve à quelques pas des principales attractions. Elle est située au bord de la rivière Kula, avec les montagnes de la vieille ville en arrière-plan. Elle est très confortable. Le personnel est également très enthousiaste et professionnel. Cela vaut la peine de rester.
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Prix par nuit à partir de :297 PLN
Publiée le23 avr. 2026
InvitéStays at 3rd floor with a good view on the mountains. But to see the greatest view better go by stairs, not elevator.
Truly attentive, friendly, and helpful staff that can help you anytime.
The great recreational facilities listed on the website are all available and in good working order.
The restaurant deserves special attention. We tried a variety of dishes during our stay. Georgian cuisine is simply delicious. I highly recommend trying the cream soups and khinkali.
I’d like to add that the cheese pancakes were delicious, but I would have liked to have them—and the various breakfast options—served earlier; I missed having breakfast served early.
I’d also like to see a map or at least a bus schedule with the routes. That was definitely missing, and it wasn’t always easy to figure it out on my own using the apps.
And there are also lots of different birds in the area. I wasn’t able to do it on this trip, but maybe someone else will be lucky enough to wait for them and feed them by hand.
I wish this wonderful place and the people who work here all the best and continued success.
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Prix par nuit à partir de :188 PLN
Publiée le1 mai 2026
InvitéHotel looks good as new one . Positive points: room was very convenient with 2 toilets and separate rooms
, was very practical for us with small baby. View from window on photo, very nice. Back yard very beautiful landscape. Breakfast was simple , but enough for us. Stuff mostly speaking English. Negative points: In The room was small black ants on sofa and in one toilet room. In bath room don't work dispenser with shower gel. After I ask to fix this problem , stuff didn't anything . They don't have concierge service . We arrived with baby and 4 pcs baggage and nobody even try to help us. I think we don't will stay again this hotel.
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Prix par nuit à partir de :342 PLN
Publiée le5 oct. 2024|Chambre lit king
WojiuwooLes installations de la maison sont très récentes, le personnel de service est chaleureux et sympathique, le transport est très pratique, le petit déjeuner de l'hôtel est également très bon, c'est très bien que vous preniez un taxi ou que vous marchiez, cela vaut la peine de le recommander !
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Prix par nuit à partir de :337 PLN
Publiée le3 juin 2025
InvitéL'hôtel était bon et propre mais ils n'avaient pas fourni tous les toilettes chaque jour. Pour un hôtel 5 étoiles, j'attendais de recevoir de la crème de corps et il n'a pas fonctionné comme ça.
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Prix par nuit à partir de :675 PLN
Publiée le4 août 2025
Utilisateur anonyme
The hotel itself and its amenities are nice. The swimming pools (indoor and outdoor) look pretty good and the lobby is very clean and stylish. The bar at the swimming pool and on the first floor is pretty nice, cocktails were amazing although little pricey.
However, the service was questionable. First of all, the restaurant on the first floor: waiting time for food - 1h(!), we had to go for lunch to nearby hotel (shoutout to Golden Tulip rooftop restaurant). Secondly, the staff forgot to put mini kits in our room (soap/lotion/razors/cotton pads/shower caps/etc). Thirdly, we went to the pool at 9:30am, there weren’t enough pool towels for 6 people. And lastly the room service was outrageously slow at night. Nobody picked the phone for 15 min. straight, we had to call the reception and guest service. After they took our order, it was another 45-50 minutes before our food came (it wasn’t much just tea and some cheese pie).
Overall, the hotel is ok, but service needs improving. I visited a few Marriott hotels (participant of Marriott Bonvoy program), this one looks like Sheraton, but doesn’t feel like it.
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Prix par nuit à partir de :629 PLN
Publiée le31 janv. 2026|Chambre Exécutive Avec Lit King Size
Pavel MatsokinHotel is good, front seat staff is kind and friendly. But breakfast service is not good and needs a management improvement. First you wait for hostess to be seated while there are lots of free tables, then you wait for cleaning service to clean tables and after all that you have to wait for staff to refill buffet food. But still the overall experience is good. Parking is only outdoors near hotel entrance.
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Prix par nuit à partir de :445 PLN
Publiée le22 juill. 2026|Chambre supérieure, avec vue sur la rivière (lit queen size)
O1234The welcome was very friendly, almost VIP-like, and made an excellent first impression. The room had a beautiful design and a stunning view. The dining area also offered a lovely view, which made breakfast more enjoyable.
The shower was very good, and the air conditioning worked well, although it could have been slightly cooler. Breakfast was good and was served from 7 to 11, which was convenient. However, I missed whole grain bread.
The hotel is well connected by public transport, with a metro station nearby and bus stops even closer. The area is pleasant because of the river view, although it has fewer restaurants, parks, and lively places nearby compared with areas such as Rustaveli metro station.
A few things could be improved. The fitness room had weights, but not many usable machines.One of thee cups had a few small coffee stains on it, so I felt I should rinse it before use. It would also be nice to have some instant coffee and creamer in the room. One more towel would also make the stay a bit more comfortable.
Overall, I had a pleasant stay and especially appreciated the warm welcome, stylish room, and beautiful views.
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Prix par nuit à partir de :274 PLN
Publiée le29 avr. 2026
Invité
В проживании были и плюсы и минусы.
Плюсы:
Красивый интерьер
Чисто и хорошо убирались каждый день
Есть все необходимые принадлежности: тапочки, халаты, шампуни, щетки и т.д.
Просторный номер
Много вешалок и шкафов для вещей
Отличный бассейн, сауна, тренажерный зал с большим выбором тренажеров и оборудования
В номере климат контроль
Минусы:
Далеко от всех достопримечательностей, на горе
Вид из окна был на помойку
Перед отелем стройка, поэтому красивого вида нет нигде
Во второй день не поставили воду в номер, а персонал сказал пить из-под крана. Но на следующий день они исправились
Телефон в номере не работает (кнопка вызова ресепшен), приходилось ходить на ресепшен по любым вопросам
Мало кто из персонала говорит на русском, но и на английском они видимо плохо понимают, так как несколько раз давали ложную информацию.
В целом отель норм, если вы на машине, и если снимать за те деньги, что я снимала (~100$ в сутки за номер с двумя спальнями).
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Prix par nuit à partir de :237 PLN
Publiée le29 juin 2026
Invité
Positive aspects:
The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available.
Breakfast is quite basic, but all items are fresh.
I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient.
1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay.
I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay.
2/ Security issue (a nightmare at night):
At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space.
Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early.
3/ Staff response (dismissive and unhelpful):
In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.”
This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake.
Conclusion:
This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay.
I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.
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Prix par nuit à partir de :212 PLN