Découvrez les avis réels des clients sur les hôtels.
Publiée le31 déc. 2023|Chambre double supérieure
RobuchonLa chambre est propre et bien rangée et l'emplacement est excellent. Elle se trouve à quelques pas des principales attractions. Elle est située au bord de la rivière Kula, avec les montagnes de la vieille ville en arrière-plan. Elle est très confortable. Le personnel est également très enthousiaste et professionnel. Cela vaut la peine de rester.
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Prix par nuit à partir de :3 692 TRY
Publiée le23 avr. 2026
InvitéStays at 3rd floor with a good view on the mountains. But to see the greatest view better go by stairs, not elevator.
Truly attentive, friendly, and helpful staff that can help you anytime.
The great recreational facilities listed on the website are all available and in good working order.
The restaurant deserves special attention. We tried a variety of dishes during our stay. Georgian cuisine is simply delicious. I highly recommend trying the cream soups and khinkali.
I’d like to add that the cheese pancakes were delicious, but I would have liked to have them—and the various breakfast options—served earlier; I missed having breakfast served early.
I’d also like to see a map or at least a bus schedule with the routes. That was definitely missing, and it wasn’t always easy to figure it out on my own using the apps.
And there are also lots of different birds in the area. I wasn’t able to do it on this trip, but maybe someone else will be lucky enough to wait for them and feed them by hand.
I wish this wonderful place and the people who work here all the best and continued success.
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Prix par nuit à partir de :2 795 TRY
Publiée le8 oct. 2024|Chambre standard (2 lits simples)
InvitéLe service est très bon. Tout est disponible en ligne en anglais. L'emplacement est encore meilleur. La variété du petit-déjeuner fait un peu défaut, mais ça va pour ce prix. Ce que je recommande, c'est le service et l'emplacement. L'hôtel est également très récent et les installations sont correctes. recommander
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Prix par nuit à partir de :4 925 TRY
Publiée le11 juill. 2025
InvitéThe beds were very clean and the view was amazing from the 10th floor. Our room was always cleaned up whenever we would come back to the room everyday. The bathrooms cleanliness and shower was amazing and very good quality. The staff were very nice and all spoke English, giving us a comfortable and pleasant experience at the Hilton Hotel.
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Prix par nuit à partir de :3 699 TRY
Publiée le11 avr. 2026
Invité
Современный, уютный, стильный отель. Провели три незабываемые ночи с семьей.
Персонал приветливый и заботливый. Все было волшебно. Вернемся еще раз. Спасибо за гостеприимство
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Prix par nuit à partir de :3 629 TRY
Publiée le3 juin 2025
InvitéL'hôtel était bon et propre mais ils n'avaient pas fourni tous les toilettes chaque jour. Pour un hôtel 5 étoiles, j'attendais de recevoir de la crème de corps et il n'a pas fonctionné comme ça.
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Prix par nuit à partir de :7 853 TRY
Publiée le27 mai 2026
InvitéNous avons été réservés à l'hôtel très bien.Nous avons été réservés à un moment précoce, la chambre est excellente propre, confortable, il y a tout ce que vous devez rester.
La chambre de petit déjeuner avec une vue magnifique, la chambre de petit déjeuner avec une vue magnifique, est encore meilleure. Je voudrais célébrer le personnel des personnes très aimables et gentilles dans les respirations, toujours prêtes à aider.
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Prix par nuit à partir de :3 447 TRY
Publiée le4 août 2025
Utilisateur anonyme
The hotel itself and its amenities are nice. The swimming pools (indoor and outdoor) look pretty good and the lobby is very clean and stylish. The bar at the swimming pool and on the first floor is pretty nice, cocktails were amazing although little pricey.
However, the service was questionable. First of all, the restaurant on the first floor: waiting time for food - 1h(!), we had to go for lunch to nearby hotel (shoutout to Golden Tulip rooftop restaurant). Secondly, the staff forgot to put mini kits in our room (soap/lotion/razors/cotton pads/shower caps/etc). Thirdly, we went to the pool at 9:30am, there weren’t enough pool towels for 6 people. And lastly the room service was outrageously slow at night. Nobody picked the phone for 15 min. straight, we had to call the reception and guest service. After they took our order, it was another 45-50 minutes before our food came (it wasn’t much just tea and some cheese pie).
Overall, the hotel is ok, but service needs improving. I visited a few Marriott hotels (participant of Marriott Bonvoy program), this one looks like Sheraton, but doesn’t feel like it.
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Prix par nuit à partir de :9 184 TRY
Publiée le23 janv. 2026|Chambre double/twin standard avec vue arrière
Kirin moonGreat hotel with fitness center and sauna! Staff was friendly as well
If you want quiet stay it is hilltop so you can enjoy staycation
Balcony was spacious as well
Good for family and couple stay
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Prix par nuit à partir de :3 419 TRY
Publiée le29 juin 2026
Invité
Positive aspects:
The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available.
Breakfast is quite basic, but all items are fresh.
I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient.
1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay.
I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay.
2/ Security issue (a nightmare at night):
At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space.
Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early.
3/ Staff response (dismissive and unhelpful):
In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.”
This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake.
Conclusion:
This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay.
I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.
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Prix par nuit à partir de :2 690 TRY