Hôtels 4 étoiles à Tbilissi

Probably my first time posting such a long review as I'm truly impressed with the value that the accommodation provides: Reception staffs are friendly and when checking in early around 8am to offload my luggage after an overnight train, I was informed the earliest possible timing is 12noon which I had no issues as I had a day tour which ended on late afternoon. Pleasantly surprised the accommodation has an elevator which is a great saviour for guests with luggage. The room is clean and spacious, it has the amenities which I require especially the hair dryer which is very efficient to dry off my wet hair post shower especially. The lady in charge of the restaurant during breakfast hours is professional and proactive. She took note of my room number, replenished the dishes promptly and also cleared off the utensils left by guests and cleaned the table using sanitizers pretty quick so the restaurant remains clean and tidy. I'm impressed with her professionalism and the hotel management should duly reward her for doing her job well. I would suggest having more fruit options as it's pretty limited and repetitive. As compared to my previous hotel stay in Tbilisi, this hotel is simply a gem. Highly recommended and would like to stay when I return for the next trip. If only the hotel is close to a metro station it would be superb in my opinion.

Un petit hôtel de charme idéalement situé. Enregistrement rapide, chambre spacieuse et lit très confortable. Le petit-déjeuner est exceptionnel : tout est délicieux et varié, et le service est excellent. Je lui donnerais une note de 10 sur 5, car j’ai passé ma première nuit au Marriott 5 étoiles de Rustaveli et j’ai été très déçu par le petit-déjeuner – la différence est flagrante. C’est un excellent rapport qualité-prix, et je le recommande aux jeunes. Il y a aussi une petite salle de sport et une piscine, parfaites pour ceux qui aiment faire de l’exercice et se détendre le matin.

La chambre est très réveillée. Le petit déjeuner est aussi bon. Le bébé est près de la réception du 2ème étage. Isolation de son.

Un excellent hôtel, élégant et récent. Chambres confortables et spacieuses avec lits moelleux, service de ménage quotidien et eau en chambre. Bon petit-déjeuner buffet. Arrivée et départ autonomes. Le personnel du bar est serviable et peut même fournir de la glace sur demande. Seul petit bémol : l’absence de réfrigérateur et de nécessaire à thé dans les chambres. Un peu éloigné du métro et du centre-ville, mais compte tenu du prix, son emplacement est idéal, avec des commerces à proximité.

La chambre est propre et bien rangée et l'emplacement est excellent. Elle se trouve à quelques pas des principales attractions. Elle est située au bord de la rivière Kula, avec les montagnes de la vieille ville en arrière-plan. Elle est très confortable. Le personnel est également très enthousiaste et professionnel. Cela vaut la peine de rester.

The hotel is generally well located; however, access by car is not very convenient. Vehicles cannot approach the entrance directly, so guests are dropped off nearby and have to walk to the hotel with their luggage. Overall, the staff leave a positive impression — the team works in a coordinated manner, and there is clear involvement from both the front desk and management. Unfortunately, this applies to a lesser extent to the restaurant and room service. Restaurant service could be improved: service is not always prompt, and tables are cleared with delays. At the same time, the food quality is good — breakfasts are tasty, and hot dishes are prepared well and replenished on time. I would also note that during breakfast, waiters leave the dining area several times to smoke, exiting directly from the restaurant. As a result, the door is frequently opened and cold air enters the room, which is uncomfortable during the winter season. I would also note that communication with room service was inappropriate — the order was taken in a rather rude manner, which does not meet expectations for a hotel of this level. The rooms are very compact. Once a suitcase is opened or a chair is moved away from the desk, it becomes difficult to move around the room. All beds in the hotel are made of two joined beds; there are no king-size beds. This information was confirmed at the front desk when I attempted to upgrade my room. Room lighting is insufficient, and the windows face neighboring buildings. The organization of drinking water also raises questions. Despite the hotel’s four-star rating, water is not delivered to the rooms. Guests are expected to fill their own bottles from a water dispenser on the floor, where queues sometimes form, creating the impression of staying in a student campus. Housekeeping is carried out regularly, though not always thoroughly. At the same time, I would like to note a positive point: due to low occupancy, I was provided with a complimentary room upgrade, which had a positive impact on my overall impression of the stay. Overall, the hotel leaves a mixed impression: strong work from the front desk and management and decent food quality are combined with noticeable shortcomings in restaurant service, room comfort, and basic guest amenities.

Les installations de la maison sont très récentes, le personnel de service est chaleureux et sympathique, le transport est très pratique, le petit déjeuner de l'hôtel est également très bon, c'est très bien que vous preniez un taxi ou que vous marchiez, cela vaut la peine de le recommander !

This hotel was my first stop upon arriving in Tbilisi, and it made me feel extremely comfortable. The room was spotlessly clean, and we slept soundly. But what mattered most was the staff—every single one of them was incredibly friendly! The front desk lady who checked us in on the evening of November 16th, whose name I unfortunately forgot, was wonderful. We booked the room on App without specifying a king-size bed or twin beds, and she kindly helped us switch to twin beds and even escorted us to our room. Thank you so much! Also, a big thank you to Michael and another gentleman (I regret not asking his name) who helped carry our heavy luggage. Last but not least, thanks to David who assisted with our check-out. I mistakenly thought I had lost my phone at the hotel, and he went out of his way to help me look for it—he was also so kind! I appreciate every staff member who offered us help. If I have the chance to visit Tbilisi again in the future, or if any of my friends come here, I will definitely recommend this hotel!

It was upsetting experience during my 6th visit to amazing Tbilisi. 1. It is not easy to find an entrance as the hotel name is placed on another side of the building and the entrance door is not marked by any sign with the hotel name 2. Staff is not friendly or supportive. I checked in around 1 pm just to leave suitcase and did not ask to provide a room as had plans. There were 2 guys at reception dealing with me. I came back to the hotel around 7 pm, my docs were on the desk and I could see them while the receptionist could not find them and asked to sign the docs which have been signed in the morning. He could not explain me if there is a lift (I tried to speak both English and Russian) and I had a strong feeling that he is under some *****. 3. There is a restaurant on the 1st floor with very loud music. I booked a room with a lovely balcony but had to ask to change it as could not have rest because of the music. When I came to reception, first I was told that the music stops at 11 pm but I go to sleep at 9-10 pm and need quiet atmosphere (it is not metioned anywhere about music). Thankfully, I got another room but it was worse than the one I paid for. No balcony, 2 single beds instead of double one. Aints in the bathroom. So it was not a fair exchange (I was even ready to pay more for a better room but the staff is not supportive). 4. The breakfast is nice and the waiter in the restaurant is super nice and friendly (the only nice person I met at the hotel)

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.