Hôtels 4 étoiles à Tbilissi

Merveilleux hôtel, personnel très sympathique, chambres propres et excellent petit déjeuner👌🏻

La chambre est propre et bien rangée et l'emplacement est excellent. Elle se trouve à quelques pas des principales attractions. Elle est située au bord de la rivière Kula, avec les montagnes de la vieille ville en arrière-plan. Elle est très confortable. Le personnel est également très enthousiaste et professionnel. Cela vaut la peine de rester.

Un excellent hôtel, élégant et récent. Chambres confortables et spacieuses avec lits moelleux, service de ménage quotidien et eau en chambre. Bon petit-déjeuner buffet. Arrivée et départ autonomes. Le personnel du bar est serviable et peut même fournir de la glace sur demande. Seul petit bémol : l’absence de réfrigérateur et de nécessaire à thé dans les chambres. Un peu éloigné du métro et du centre-ville, mais compte tenu du prix, son emplacement est idéal, avec des commerces à proximité.

The hotel is generally well located; however, access by car is not very convenient. Vehicles cannot approach the entrance directly, so guests are dropped off nearby and have to walk to the hotel with their luggage. Overall, the staff leave a positive impression — the team works in a coordinated manner, and there is clear involvement from both the front desk and management. Unfortunately, this applies to a lesser extent to the restaurant and room service. Restaurant service could be improved: service is not always prompt, and tables are cleared with delays. At the same time, the food quality is good — breakfasts are tasty, and hot dishes are prepared well and replenished on time. I would also note that during breakfast, waiters leave the dining area several times to smoke, exiting directly from the restaurant. As a result, the door is frequently opened and cold air enters the room, which is uncomfortable during the winter season. I would also note that communication with room service was inappropriate — the order was taken in a rather rude manner, which does not meet expectations for a hotel of this level. The rooms are very compact. Once a suitcase is opened or a chair is moved away from the desk, it becomes difficult to move around the room. All beds in the hotel are made of two joined beds; there are no king-size beds. This information was confirmed at the front desk when I attempted to upgrade my room. Room lighting is insufficient, and the windows face neighboring buildings. The organization of drinking water also raises questions. Despite the hotel’s four-star rating, water is not delivered to the rooms. Guests are expected to fill their own bottles from a water dispenser on the floor, where queues sometimes form, creating the impression of staying in a student campus. Housekeeping is carried out regularly, though not always thoroughly. At the same time, I would like to note a positive point: due to low occupancy, I was provided with a complimentary room upgrade, which had a positive impact on my overall impression of the stay. Overall, the hotel leaves a mixed impression: strong work from the front desk and management and decent food quality are combined with noticeable shortcomings in restaurant service, room comfort, and basic guest amenities.

This hotel was my first stop upon arriving in Tbilisi, and it made me feel extremely comfortable. The room was spotlessly clean, and we slept soundly. But what mattered most was the staff—every single one of them was incredibly friendly! The front desk lady who checked us in on the evening of November 16th, whose name I unfortunately forgot, was wonderful. We booked the room on App without specifying a king-size bed or twin beds, and she kindly helped us switch to twin beds and even escorted us to our room. Thank you so much! Also, a big thank you to Michael and another gentleman (I regret not asking his name) who helped carry our heavy luggage. Last but not least, thanks to David who assisted with our check-out. I mistakenly thought I had lost my phone at the hotel, and he went out of his way to help me look for it—he was also so kind! I appreciate every staff member who offered us help. If I have the chance to visit Tbilisi again in the future, or if any of my friends come here, I will definitely recommend this hotel!

It was upsetting experience during my 6th visit to amazing Tbilisi. 1. It is not easy to find an entrance as the hotel name is placed on another side of the building and the entrance door is not marked by any sign with the hotel name 2. Staff is not friendly or supportive. I checked in around 1 pm just to leave suitcase and did not ask to provide a room as had plans. There were 2 guys at reception dealing with me. I came back to the hotel around 7 pm, my docs were on the desk and I could see them while the receptionist could not find them and asked to sign the docs which have been signed in the morning. He could not explain me if there is a lift (I tried to speak both English and Russian) and I had a strong feeling that he is under some *****. 3. There is a restaurant on the 1st floor with very loud music. I booked a room with a lovely balcony but had to ask to change it as could not have rest because of the music. When I came to reception, first I was told that the music stops at 11 pm but I go to sleep at 9-10 pm and need quiet atmosphere (it is not metioned anywhere about music). Thankfully, I got another room but it was worse than the one I paid for. No balcony, 2 single beds instead of double one. Aints in the bathroom. So it was not a fair exchange (I was even ready to pay more for a better room but the staff is not supportive). 4. The breakfast is nice and the waiter in the restaurant is super nice and friendly (the only nice person I met at the hotel)

Nous avons été réservés à l'hôtel très bien.Nous avons été réservés à un moment précoce, la chambre est excellente propre, confortable, il y a tout ce que vous devez rester. La chambre de petit déjeuner avec une vue magnifique, la chambre de petit déjeuner avec une vue magnifique, est encore meilleure. Je voudrais célébrer le personnel des personnes très aimables et gentilles dans les respirations, toujours prêtes à aider.

La chambre d'hôtel était confortable et propre. Le mobilier n'était pas tout à fait neuf, mais cela convenait. Le personnel était serviable et le petit-déjeuner excellent. Nous avons également utilisé le garage fermé et tout s'est très bien passé. Merci.

Le service est très bon. J'ai réservé la mauvaise chambre non-fumeur sur Ctrip. Le chasseur m'a aidé à me rendre à la réception pour changer de chambre fumeur. La suite familiale que j'avais réservée était plus grande et la chambre double était un peu petite. .

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.