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5 étoiles

Sanctum Regent's Park
4.4/513 Commentaires

Sanctum Regent's Park

Londres|À 1.04km de la Maida Vale
The booking and check-in was very smooth. The lobby is impressive with a 24-hour front desk service. We checked in late in the night and were very impressed with the generously size 3 bedroom apartment with four full bathrooms. Our family of four became six after two nights and five for the next few days. In the last four days we were only four people in this huge apartment. All was going well until the day… Our grandson came back from London Zoo with face paint which we later decided to remove before he went to bed. We used one of the towels (wetting it) and got the paint out. Agreed that 1/20th of the towel was stained which is typical but having done that several times back home, we knew it needed just one wash for the colour to get off the towels. My husband got a call a few hours later on the apartment phone, from one of the reception staff by the name of Mr. Krzysztof, telling him that there was blood on the towel and it was ruined. Several points to make here- when you assume something or go on heresay you always give the other accused party a chance to respond. My husband told him it was face paint but Mr. Krzysztof stood his ground also ignoring the black paint that was with the red paint (spider man theme ). Secondly, he did not ask how the guest was if he had seen “so much blood”. He could not be bothered and said we had to compensate for the towel! I went downstairs a little while later and had a conversation with him in a stern tone but never raising my voice. He refused to believe me so I asked to speak with the manager. He called the manager and told him that I was screaming in the lobby. The second staff at the front desk is proof to the fact that I did not raise my voice. Viola! The manager voiced the same words as Mr. Krzysztof and said it was blood! All based on what was told to them by housekeeping who did not speak a word of English. I told him that this was a insignificant cost to the company if at all the towel was ruined and he said it was not as they were “a small company” and could not absorb the cost. I didn’t know that there were many meanings to the term “small company”. It also meant that you had to go to front desk to get extra sheets, you are given only seven towels as that is the number of maximum guests allowed in the apartment of that size and no more (they actually made me go and check how many towels and hand towels I had and report back to them so they could decide if I could have more) and also, all the toiletries are just a starter kit as per the manager. You have to then use your own and nothing is replenished. There was one day that two towels were not replaced in one of the bathrooms and they refused to believe me that the towels were not replaced. What is it with these towels! The conversation ended with me asking them to wash the towel and see the outcome. A wet towel came back to me a little while later, with tiny smears of red still on them. I washed it in the apartment , completely back to its sh
Signature London, the J Marylebone
4.1/520 Commentaires

Signature London, the J Marylebone

Marylebone Londres|À 1.86km de la Maida Vale
During my stay, which I cut short after the first night of a seven-night booking to relocate to a significantly superior hotel. Location: Contrary to its claim, this hotel is not situated in Marylebone but rather just off Edgeware Road. There's a notable disparity between these areas: Marylebone boasts boutique shops, cafes, and restaurants, while the vicinity of this hotel is characterised by inexpensive, independent fast-food outlets and shisha bars. Rooms: The rooms are exceedingly compact, barely larger than the bed itself, and lack any storage amenities such as cupboards or drawers. This deficiency becomes pronounced for guests staying beyond a single night, as there's minimal space to store clothes. The purported ”King size” bed is actually two single beds pushed together (it's uncomfortable in the middle). Additionally, the room's furnishings, including miniature bedside tables and a diminutive fold-out desk, are inadequate for practical use. Another guest aptly described the rooms as ”shoe boxes.” Bathroom: Despite its spaciousness, the bathroom lacks any storage solutions, forcing guests to leave toiletries scattered on the floor. The positioning of the hand towel rail near the toilet, coupled with the absence of towel hooks, compromises hygiene and convenience. Breakfast: The breakfast selection is rudimentary, featuring unappetising cooked options and limited variety. The congested breakfast area fails to accommodate the hotel's capacity, resulting in overcrowding. Check-in/out: Despite the absence of a bar, restaurant, mini-bar or other onsite amenities,I was required to pay a deposit upon check-in ”in the event that I damaged something”. The manager himself acknowledged the hotel's shortcomings, describing it as, ”4 star at best.” Additionally, there were other guests with similar complaints about room size looking to cancel their booking while I was checking out (after one night). Staff: The staff members are courteous and willing to assist, yet their efforts cannot compensate for the hotel's operational deficiencies. Post-departure, my requests have gone unaddressed. In summary, it's advisable to steer clear of this hotel.

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Sanctum Regent's Park
4.4/513 Commentaires
The booking and check-in was very smooth. The lobby is impressive with a 24-hour front desk service. We checked in late in the night and were very impressed with the generously size 3 bedroom apartment with four full bathrooms. Our family of four became six after two nights and five for the next few days. In the last four days we were only four people in this huge apartment. All was going well until the day… Our grandson came back from London Zoo with face paint which we later decided to remove before he went to bed. We used one of the towels (wetting it) and got the paint out. Agreed that 1/20th of the towel was stained which is typical but having done that several times back home, we knew it needed just one wash for the colour to get off the towels. My husband got a call a few hours later on the apartment phone, from one of the reception staff by the name of Mr. Krzysztof, telling him that there was blood on the towel and it was ruined. Several points to make here- when you assume something or go on heresay you always give the other accused party a chance to respond. My husband told him it was face paint but Mr. Krzysztof stood his ground also ignoring the black paint that was with the red paint (spider man theme ). Secondly, he did not ask how the guest was if he had seen “so much blood”. He could not be bothered and said we had to compensate for the towel! I went downstairs a little while later and had a conversation with him in a stern tone but never raising my voice. He refused to believe me so I asked to speak with the manager. He called the manager and told him that I was screaming in the lobby. The second staff at the front desk is proof to the fact that I did not raise my voice. Viola! The manager voiced the same words as Mr. Krzysztof and said it was blood! All based on what was told to them by housekeeping who did not speak a word of English. I told him that this was a insignificant cost to the company if at all the towel was ruined and he said it was not as they were “a small company” and could not absorb the cost. I didn’t know that there were many meanings to the term “small company”. It also meant that you had to go to front desk to get extra sheets, you are given only seven towels as that is the number of maximum guests allowed in the apartment of that size and no more (they actually made me go and check how many towels and hand towels I had and report back to them so they could decide if I could have more) and also, all the toiletries are just a starter kit as per the manager. You have to then use your own and nothing is replenished. There was one day that two towels were not replaced in one of the bathrooms and they refused to believe me that the towels were not replaced. What is it with these towels! The conversation ended with me asking them to wash the towel and see the outcome. A wet towel came back to me a little while later, with tiny smears of red still on them. I washed it in the apartment , completely back to its sh
The Colonnade Hotel
2.5/5115 Commentaires
4 étoiles? Vous rigolez j’espère! Une honte de donner des chambres comme ça au touriste comment voulez vous qu’on passe un bon séjour? Je suis frustrée vous m’avez fait détester ce pays! Parlons de la propreté !!! Encore une fois quel honte ! Vous le verrez sur les images en dessous Payer 240€ pour deux nuits dans une chambre comme ça j'ai vraiment envie de tout cassée ! Nous avons dormi qu’une nuit ici et nous avons repris le ferry pour rentrer en ayant plus de dos ! Malheur les ressorts Sans compté qu'on rentre dans notre chambre la nuit pendant notre sommeil pour y déposer une batterie derrière la porte sans raison! On vous appelle pour bouger le véhicule du parking et vous menace de fouiller la chambre pour trouver les clefs alors que nous étions à 1h de route a pied pour déplacer la voiture de 2 mètres. Jai du écourter mon séjour tellement on en pouvait plus c'était dégueulasse et je ne mâche pas mes mots vraiment. Un accueil exécrable,on explique que nous sommes français et que notre anglais n'est pas au top et la dame lève les épaules en soupirant! !!!CE LIEU MÉRITERAIT UNE DESCENTE DES SERVICES D'HYGIÈNES POUR FAIRE FERMER CE LIEU !!!
London Marriott Maida Vale
4.3/5134 Commentaires
L'hôtel est très grand et très beau, la décoration est très belle à la porte. Le service du personnel de l'hôtel est très bon et ils sont tous très aimables. Ma chambre est également très grande et je suis très aimable avec le style de la chambre, les toilettes sont très aimables. Il y a un peu d'hôtel à un peu de distance du centre-ville, je suis revenu à Uber. En plus de cela, c'est une expérience de voyage très mignonne.
Sanctum London Maida Vale
4.3/525 Commentaires
We travel to London as a family of 3 regularly. Sanctum is definitely the best place we have stayed in London over the years. My 4 year old hates hotels as they are single rooms and she gets bored. So this time we stayed in Sanctum Maida Vale for a week and loved it. The staff is great, they are friendly and very helpful. They make you feel at home. The housekeeping is also very helpful, understanding and do their jobs great. Our living area was full of my toddler's stuff and they tidied up after her well. The property is very well equipped. We stayed in the Deluxe One-Bedroom Apartment. We had a big bedroom, a living and dining area, a nice kitchen with all kitchen appliances, dishwasher, washing machine, cooker, oven, microwave and a large fridge. Being Muslim, it is hard to find different varieties of halal food all the time so kitchen was important for us. But the catch is the balcony. The weather was so warm during our stay and we enjoyed the balcony very much. Overall, the apartment and beds were comfortable, rooms were clean. Everything was in working order. Location wise, it is very close to Central London. There is tube and bus stops in walking distance. Plenty of shops, cafes and restaurants available on Kilburn High Road. Little Venice and Edgware Road are walking distance. We will definitely be back to Sanctum in future visits. Thank you for everything.
Maitrise Hotel Maida Vale - London
3.4/5105 Commentaires
Je n'ai malheureusement rien à dire de bon sur cet hôtel qui ne vaut en aucun cas un 4*. En bref: chambre au sous-sol donc sans fenêtre, tâches sur les murs, tâches sur la literie, tv fixé sur le côté gauche du mur (vive les torticolis), chambre non protégée du bruit, salle de bains sale et minuscule, chasse bruyante, pas de bouteille d'eau, petit déjeuner maigre (œufs en supplément, pas de nutella), etc. Cerise sur le gâteau : personnel désagréable et travaux à l'étage.. J'en arrive à regretter de ne pas avoir booke un simple 2 ou 3* d'une célèbre chaîne hôtelière qui a certainement des règles internes de contrôle plus strictes. Je n'aime pas de devoir formuler ce genre de critiques, mais c'est par souci de transparence pour les éventuels futurs clients. Vraiment dommage..
Sanctum Belsize Road
4.4/554 Commentaires
Worst experience ever! Never thought this would happen when booking a 5 star appartement (€1000 for 4 nights) Booked for 3 people, 1 bedroom and the sofa couch for myself. First night slept horrible, the bed of the sofa couch is so thin you can feel the iron bedframe through the bed which hurts. I told the reception about it and the first thing they said: we never received complaints about this and we do not have another bed. To make it a bit more comfortable for myself I put the couch pillows on the floor and the bed on top of that. I had to try something. Still not the best however. The next day I went to the reception again to tell them I now sleep on the floor. Again the person told me they never heard anyone complain about the sofa couch before. (As if I like sleeping on the floor?) Of the bed was ok to sleep on I would not have slept on the floor obviously. She told me I could upgrade it to a 2 bedroom appartment but I had to pay for it. Really? I Just told you I sleep on the floor because the bed is not right and now you tell I have to pay for an upgrade. Unbelievable really! They would bring an extra topper to the room to lay in top of the bed, but this never happened. Would never come here again! (The appartement itself is very nice and the bed in the bedroom is also very good I got notified about)

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