Le 5* Tivoli Palazzo Gaddi Firenze Hotel est situé au cœur de Florence, le berceau de la Renaissance. Ancienne résidence de familles aristocratiques florentines, l’hôtel se trouve à proximité des principales attractions culturelles de la ville, notamment le Duomo, Piazzale Michelangelo et le marché San Lorenzo. Il permet également d’accéder facilement aux transports, étant situé à quelques minutes à peine de la gare ferroviaire Santa Maria Novella et à 20 minutes en voiture de l’aéroport de Peretola. L’hôtel propose 86 chambres élégantes, conçues individuellement dans d’élégants mariages de style traditionnel et contemporain. Choisissez parmi plusieurs suites, dont un appartement de type penthouse avec accès par ascenseur privé et vue panoramique sur la ville. Chaque chambre a une salle de bain ou une douche à effet pluie ainsi que l’accès Wi-Fi gratuit. Les clients peuvent dîner al fresco dans le restaurant du jardin de l’hôtel qui sert une carte de spécialités italiennes locales et traditionnelles, tandis que la terrasse sur le toit offre l’espace idéal pour un verre de vin italien au coucher du soleil. Des conférences et des mariages peuvent se dérouler dans les six espaces de l’hôtel, parfaitement équipés et pouvant accueillir jusqu'à 150 personnes. Un organisateur événementiel se tient également à votre disposition sur demande.
« Title: Disappointing Experience That Didn’t Match the Photos
I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space.
When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading.
I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative.
Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented.
In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence. »