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Gondwana Game Reserve
4.6/560 Commentaires
I want to start by saying that my low review has nothing to do with the game drive or the accommodations, but instead the management and their inability to provide a solution to a problem that was their own fault. I booked this stay for my girlfriend’s birthday 6 months ago. (Her birthday was never acknowledged during our stay here by the way). In my package, I booked and paid for a 90 minute massage for the 2 of us. When we arrived to Gondwana, we asked about our spa treatments, but we were told by management they did not have us booked. They told us there was change in their booking system during July 2023 when we booked, and they had never transferred our spa reservation over, although they still had confirmation of our purchase. We asked for a resolution because we had been looking forward to these spa treatments. They offered us 60 minute massages during our afternoon game drive, which we obviously didn’t want to miss (plus the package I bought included 90 minute massages, not 60 minutes). The only other solution that was offered was for one of us to receive a massage on the morning of check out—Also not a good solution. We asked if there was any other compensation that we could receive for the inconvenience, but we were only offered a refund for the spa treatments. What makes all of this so frustrating is that they admitted this issue was their own fault when they failed to transfer our reservation in the booking system, but due to a lack of resolution, it felt like it was our fault for being uninformed and unprepared. We chose Gondwana because we heard it was the most prestigious game reserve in all of the Cape, but the lack of care for an inconvenience in our travels that was their fault has left us extremely disappointed. For a place of this caliber, they could do more than just offer a “sorry.” This is a very expensive stay, and you would think that would equate to caring about the guest, but it doesn’t. I want to mention that our game drive guide, Ruan has been nothing short of incredible. We’ve loved every minute of our game drives, along with the service at the restaurant and the luggage and housekeeping crew. But that is their job, to provide excellent service, and management should be held to the same standard. Unfortunately, with the lack of care of our reservation from management, what could have been a once in a lifetime time experience is left feeling flat.

Questions fréquemment posées

  • Quels sont les hôtels 5 étoiles prisés à Mossel Bay ?

    Que vous voyagiez à Mossel Bay pour les affaires ou le plaisir, Gondwana Game Reserve est un hôtel prisé.

  • Quel est le tarif moyen des hôtels 5 étoiles à Mossel Bay ?

    Pour les hôtels 5 étoiles à Mossel Bay, le tarif moyen en semaine est de 624 € et le tarif moyen le week-end (du vendredi au samedi) est de 584 €.

  • Quels hôtels 5 étoiles à Mossel Bay disposent d'une piscine ?

    Il existe de nombreux hôtels 5 étoiles avec piscine à Mossel Bay. Gondwana Game Reserve est très prisé.

  • Quels hôtels 5 étoiles à Mossel Bay disposent d'une salle de sport ?

    Gondwana Game Reserve dispose d'une salle de sport. Vous pouvez donc satisfaire vos besoins d'exercice même en voyageant !

  • Quels hôtels 5 étoiles à Mossel Bay disposent de bars ?

    Parmi les hôtels 5 étoiles avec bars à Mossel Bay, Gondwana Game Reserve est très prisé.

  • Quels hôtels 5 étoiles à Mossel Bay proposent le petit déjeuner ?

    Gondwana Game Reserve propose de délicieux petits déjeuners. Commencez votre journée avec un petit déjeuner de qualité !

  • Quels hôtels 5 étoiles à Mossel Bay proposent des soins spa ?

    Envie de vous détendre avec un soin spa ? Parmi les hôtels 5 étoiles à Mossel Bay, Gondwana Game Reserve est très prisé.

  • Quels hôtels 5 étoiles à Mossel Bay proposent des services de transfert vers et depuis l'aéroport ?

    Vous ne connaissez pas Mossel Bay ? Gondwana Game Reserve propose des navettes aéroport.

  • Quels hôtels 5 étoiles à Mossel Bay proposent le Wi-Fi gratuit ?

    Une connexion Internet est une condition essentielle pour voyager. Gondwana Game Reserve est un hôtel prisé avec Wi-Fi gratuit.

  • Quelles promotions sont offertes pour les hôtels 5 étoiles à Mossel Bay  ?

    Trip.com propose diverses promotions et réductions pour les hôtels 5 étoiles. Vous pouvez consulter la page des promotions pour connaître les promotions offertes sur Trip.com.

Informations sur les voyages locaux

Prix le plus élevé3 187 €
Prix le plus bas87 €
Nombre d'évaluations101
Nombre d'hôtels5
Prix ​​moyen (en semaine)624 €
Prix ​​moyen (le week-end)584 €