Découvrez les avis réels des clients sur les hôtels.
Publiée le4 juill. 2026
JanetPOur stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional.
We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home.
Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed.
The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in.
The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious.
Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River.
We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable.
The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings.
While our overall experience was excellent, I have a few suggestions for improvement.
One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable.
As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar.
I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal.
Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety.
Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.
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Prix par nuit à partir de :617 €
Publiée le28 nov. 2025|Chambre lit king supérieur
C.H.LU
Avant même d'arriver à l'entrée, le personnel s'est occupé de nos bagages. Le hall n'était pas grand, mais la décoration était très élégante et la température très agréable. On nous a même offert des boissons chaudes aux fruits en guise de bienvenue, un vrai délice ! On nous a également laissé choisir une adorable figurine de sapin de Noël derrière le comptoir, en guise de cadeau de bienvenue ! Nos bagages étaient déjà dans notre chambre à notre arrivée le soir même. Comme c'était l'anniversaire de ma femme, l'hôtel nous avait prévenus par e-mail et avait préparé une petite décoration, une attention très appréciable. Dans l'ensemble, l'hôtel était à la hauteur de ses standards cinq étoiles et notre séjour a été des plus agréables. Le grand magasin Sapporo Factory se trouve juste en face, ce qui est magnifique ! Le seul inconvénient est qu'il faut prendre le bus ou marcher 5 à 10 minutes jusqu'à la station de métro pour s'y rendre, ce qui est un peu fatigant. Sinon, rien à redire !
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Prix par nuit à partir de :112 €
Publiée le11 mai 2026|Chambre supérieure (1 grand lit)
Chabrior Turbulo
The most comfortable bed I’ve ever had in a hotel.
We had some of the best sleep during our stay. The bed was huge and incredibly comfortable, with plenty of pillows and soft, high-quality linens. The room itself was spacious, quiet, and very well soundproofed, with lots of space to store luggage and personal items, plus many useful amenities.
The entire hotel has a modern, clean design and is kept in excellent condition. The staff were very kind, professional, and spoke English, which made everything easy. They even provided umbrellas free of charge when it rained, which was a thoughtful touch.
The hotel bar also deserves a mention. The service was excellent, the drinks were very good, and the parfaits were delicious. Since parfaits are very popular locally in Sapporo, I definitely recommend trying one here.
The location is convenient too: just a short walk from Susukino and the Sapporo city center, close to the station by a few metro stops, and easy to reach by taxi.
Overall, this Marriott was a real gem. Because of such a pleasant experience here, I’ll definitely consider staying at other Marriott Courtyard hotels in the future.
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Prix par nuit à partir de :96 €
Publiée le11 oct. 2024|Chambre de style japonais, avec vue (salle de bain)
Ami0518L'hôtel dispose d'un service de prise en charge en bus à Sapporo, ce qui est très pratique. Le plus gros point fort est qu'il est très pratique de manger et de boire à l'hôtel, qui est gratuit. L'aire de repos est tellement confortable après avoir pris un bain, et il y a de nombreuses sources chaudes pour se baigner. Bref, je devrais rester un jour de plus. .
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Prix par nuit à partir de :223 €
Publiée le24 juin 2026
InvitéWe booked two rooms—one for my husband and me, and another for our daughter. Although the rooms were compact, they were clean, comfortable, and cozy. My daughter especially enjoyed wearing the hotel-provided pajamas (see photo). We also appreciated the convenient water refill station located on the same floor, close to our rooms.
The hotel’s location was excellent, with the train station within easy walking distance. Getting to and from the airport was also very convenient, as the airport bus stop was located just downstairs from the hotel.
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Prix par nuit à partir de :47 €
Publiée le24 fév. 2026|Suite supérieure
Vina V遊日誌無可挑剔的一次住宿體驗!行政套房有特別位置check-in,服務周到,有賓至如歸的感覺。套房環境寬敞,設施新穎齊全,可以隨意享受酒店內的溫泉和lounge(有酒精、咖啡、小食供應)。附有晚餐和早餐,菜式精美好吃,服務非常好,非常推介!
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Prix par nuit à partir de :143 €
Publiée le30 janv. 2026|Chambre standard (2 lits, non fumeurs)
Invité
Nous avons séjourné ici 7 nuits, ce qui est un peu long pour Sapporo. Cependant, le temps étant exécrable avec d'importantes chutes de neige, nous avons apprécié notre séjour à l'hôtel malgré la neige. Le petit-déjeuner est excellent et nous l'attendions avec impatience chaque matin, car il propose une grande variété de plats, de quoi toujours trouver son bonheur. Tout le personnel est très aimable et accueillant, en particulier les deux chefs expérimentés qui préparent les ramen et les omelettes. Nous avions également inclus l'accès au spa dans le prix de notre chambre, ce qui nous a permis de profiter d'un agréable moment de détente chaque soir (même s'il ne s'agit pas d'une source thermale). En face de l'hôtel se trouve un petit centre commercial, BIVI, avec de bons restaurants, un café sympathique (Gentle Bagel) et une supérette. Même les jours de fortes chutes de neige, on peut s'y divertir sans problème. Le bâtiment B1 propose un service de blanchisserie très pratique à des prix raisonnables. Si votre budget le permet, vous pouvez opter pour la formule chambre seule (sans petit-déjeuner ni spa), qui est très avantageuse et que nous recommandons vivement.
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Prix par nuit à partir de :35 €
Publiée le22 déc. 2025
Tek Kooi
Nicely renovated hotel. Unfortunately staff are new and surprising not many front desk staff can converse in English.
Breakfast was good with many choices. However, we couldnt eat most of the time as my family has to go for activities early like skiing and local tours. The cafe staff allows us to start breakfast before the opening time but an English speaking lady with a coat turned up one morning and stopped us from starting breakfast early before the opening time. She was so rude and told us wait till 630 before we can touch the food!
I dont see why we cannot start with cereals that was already on display.
I will return to stay as the hotel is new, rooms are large and the onsen is clean and comfortable. There was a gym and laundry facilities too
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Prix par nuit à partir de :50 €
Publiée le14 juin 2025|Chambre double standard (non fumeurs)
Invité
La chambre est petite mais raffinée et offre tout le confort d'un hôtel. C'est un bon choix pour une escale d'une nuit, mais le parking n'est pas juste à côté, ce qui complique le chargement et le déchargement des bagages.
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Prix par nuit à partir de :30 €
Publiée le12 janv. 2026
Lynn hk
We stayed for 2 nights, and had a pleasant stay. The hotel is 3 mins walk to Susukino and 5 mins walk to 狸小路 with many convenient stores and restaurants around. The front desk staff helped us to check in with the check in machine and the process was fast. We like the beds and room size, and the free flow of Haskap juice throughout afternoon and evening. The drawbacks are the front desk staff have limited English and didn’t understand our request to have a cleanup in our room as we were sleeping late and missed morning cleanup. The nearest airport shuttle bus stop across from hotel abest Sapporo is 4 blocks away and we have to take a taxi around 950yen with luggages to get there in the slushy snow. There are many Thai tourists in both evenings when we went back to hotel so the hotel is quite popular and crowded. Nevertheless the hotel was able to give us a high floor room away from elevators per our request and we had a quiet room which we appreciate a lot. Will definitely consider staying again given the hotel room is a good price!
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Prix par nuit à partir de :31 €