Hôtel spa à Tbilissi

Lovely hotel, but charged twice — still waiting for a refund Labirint Pool is a lovely hotel. It was comfortable, and I really enjoyed the property itself. Unfortunately, an unresolved double payment has overshadowed my entire stay. I stayed from September 22 to 24, but my Trip.com booking showed October 22–24. I had already paid USD 94 through Trip.com. The owner, Zaza, told me there was a problem with the booking dates and asked me to contact support to change them. I spent around three hours dealing with support and trying to resolve the booking issue instead of enjoying my holiday. Despite my existing payment, the owner insisted that I pay again. I felt pressured into transferring an additional GEL 250 to a Georgian bank card — approximately the same amount as my original payment. I have completed all the refund requests and followed every instruction Trip.com provided. Yet I have received no refund from Trip.com, and Zaza has not returned the additional payment either. This is completely unacceptable. I paid twice for one stay, and I am still spending my time chasing my own money. This has caused financial hardship and unnecessary stress. I am asking Trip.com and Zaza to resolve this immediately, coordinate with each other, and refund the duplicate payment. I should not have to keep submitting requests and repeatedly asking for my money back. The hotel itself was excellent, but the handling of this payment issue and the lack of a refund have been deeply disappointing. Please return the duplicate payment promptly and bring this exhausting situation to an end.

Quel hôtel incroyable avec la plus belle location. Chambre propre et spacieuse se déplacent de la vieille ville. Je n'aurais pas pu demander de mieux. Je vais réserver la prochaine fois que je serai à Tbilisi.

L' hôtel est très confortable et très confortable . Le petit déjeuner est très bon pour vous, mais il change presque tous les jours. Ce qui est vraiment inquiet , c'est une ”baignoire”!!!!!! Qui a l'intention de prendre une vacance avec des enfants ou juste nager , exactement NOT! Juste un jacuzzi,l'eau de genoux au maximum !!! photo du site n'est pas correspondant, initialement il y avait une terrible frustration , Il y avait des idées de quitter , mais l' argent n' était plus remboursable .

Bioli Resort is honestly one of the most beautiful, peaceful, and luxurious places I have ever stayed at. Everything about this place exceeded my expectations, and I can confidently say that it will be my first choice every time I visit Georgia. The atmosphere is incredibly relaxing, the views are breathtaking, and the cottages are beautiful, comfortable, and very well equipped. Every little detail feels thoughtfully designed, from the appliances and facilities to the overall eco-friendly concept of the resort. The staff are absolutely wonderful — always welcoming, smiling, kind, and helpful. The food is delicious, and I especially loved the connection with nature throughout the property. They even have friendly animals, including llamas and beautiful birds, which makes the whole experience feel even more unique and special. It’s the perfect combination of luxury, comfort, nature, and tranquility. I genuinely cannot think of a single thing I didn’t like. Definitely one of the best resorts I’ve ever experienced, and a place I will keep coming back to whenever I’m in Georgia. 100/10. Absolutely exceptional. 🤍

Ithink the hotel was nice and clean but they didn’t provide all the toiletries every day. For a 5 star hotel I was expecting to get body cream and it didn’t work like that. I had to ask every day

Пишу отзыв с опозданием, была вначале июля и осталась очень довольна! Несмотря на то, что еще частично завершились работы по ремонту, мне это ни капли не помешало. Сотрудники позаботились, чтобы небыло слышно ни звуков ни запахов. Апгрейдили мне номер с террасой. Очень очень вкусные завтраки! Вежливый и отзывчивый персонал 🫶🏽 хочу поблагодарить за гостеприимство!

C'est probablement l'hôtel le plus haut du pays (37 étages), avec une vue imprenable. De nombreuses personnes prenaient des bains de soleil près de la piscine, c'était très agréable. Il est particulièrement adapté à ceux qui retournent à Tbilissi en voiture de location pour la rendre, car il y a un lave-auto juste devant l'hôtel, ce qui évite d'avoir à le chercher (la règle de location de voiture dans ce pays est que la voiture doit être lavée avant d'être rendue).

L'hôtel est situé en centre-ville, face au Parlement. Le bâtiment est ancien et original, mais le mobilier est un peu vieillot. La salle de bain de la chambre ne dispose que d'une baignoire. La douche et la baignoire sont jointes, le pommeau de douche fuit et les installations intérieures ne sont pas dignes d'un hôtel cinq étoiles.

Понравилось всё! Роскошный завтрак, в номерах чисто, вода, еда очень вкусно! Персонал доброжелательный, напротив отеля отличный новый парк! Профессиональный бассейн и детский бассейн с джакузи!😁 При поездке в Тбилиси-однозначно будем выбирать этот отель

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.