Hôtels 4 étoiles à Hefei

This was my first time staying at a Mercure hotel and I was not disappointed. This new hotel opened in April. I usually stay at less expensive hotels but I was attending a festival at Luogang Central Park and wanted to find accommodations nearby. It was a short walk from the hotel door to the festival gates. I could see the stages from my room. The service at the hotel was the best that I have ever encountered. I was immediately greeted by the guest services agents. Sally, the front office manager, assisted me as I checked in. She speaks excellent English. Sally assisted me by entering the hotel address and room number into *******. The food was delivered to my room by robot. Sally and the staff at the front desk made sure that everything about my stay was as perfect as it could be. On day two, I ordered ******* again. The food never arrived. As I do not know any Chinese, Sally helped me by talking to the vendor and delivery driver. She spent two days (even after I had checked out and gone home) to make sure that I got a full refund from *******. For some reason, I could not rent a phone charger from the machine in the lobby (that is a problem on my end not a problem with the machine). One of the guest services agents on duty rented the charger for me and I paid her when I returned the charger. My room was beautiful! I had a corner room with windows on two sides. I enjoyed a long soak in the tub each day. The toilet came with a remote control that I translated. There were a few minor things about the room that could be improved. 1. The refrigerator was stocked with free beverages. However, there were no sugar free sodas. The water bottles are smaller than what I am used to and there were only two bottles of regular drinking water in the room. The maid and front desk were happy to supply me with more when asked. 2. The telephone sits on the bedside table that is in the far corner of the room. You have to walk around the bed to reach it. The phone would be more accessible on the side of the bed closer to the sitting area. I don't usually use the hotel phone but you do get a call when the robot comes to your door. 3. To open and close the curtains, you press the button next to the bed. The corner room has large windows on both walls. There is no way to only open the curtain on one side of the room. The morning sun was too strong from one window so I used a chair to prop open the curtains on the other window. 4. There is a lack of foreign programming on the television. Other hotel chains that I use have a free English movie station like HBO or Cine-Max. I travel with a USB stick that has some movies saved on it in case the hotel does not offer such programming. However, the original TV remote is not supplied in the room and there is no way to change the TV input from their satellite box to the USB port. I did not have my laptop with me. I inquired with Sally at the front desk but there was nothing that she could do. There was an option to order pay per view movies. 5. The next problem is my error. I put the paper do not disturb sign on the door. I did not realize that there was also a button on the light switch that turns on a green light outside of the door when you want the room cleaned. I accidentally turned on the light. The maid walked in on me without knocking first. She was very kind and apologetic. I did not use all hotel amenities. I did enjoy the wine, coffee, and snacks in the front lobby. I also ate breakfast in the hotel restaurant each day. There was a nice variety on the breakfast buffet that changed daily. I found the laundry room to be clean and comfortable with a small sitting area. It is located near the fitness room and restaurant. I would definitely choose to stay at this hotel again if I am in the area. The small issues that I mentioned above are just minor inconveniences and nothing that can't be corrected or worked around. Based on my stay here, I would also try other Mercure hotels when traveling.

Nice place to stay, Very different rooms, stayed here more than once. Got a great room one time and a not so good room the other time.

I had an exceptional stay at this resort hotel. The property is located in a beautiful resort area and truly exceeded my expectations in every aspect. The hotel was impeccably clean, with very high-end facilities that reflect excellent management and attention to detail. The service was outstanding. All staff members were extremely friendly, professional, and attentive, making the entire stay comfortable and welcoming. As a foreign guest, I was especially impressed by how accommodating the hotel was. They thoughtfully provided Western breakfast options, and for lunch, the chef personally listened to our preferences and prepared special dishes tailored to our needs. This level of care and flexibility is rare and deeply appreciated. Overall, the experience was truly memorable. The combination of cleanliness, premium facilities, and warm, personalized service made this stay outstanding. I highly recommend this hotel to anyone visiting Lujiang City and would gladly return in the future.

Review: I had a disappointing experience during my recent stay at this hotel. Last year, the staff were excellent, but this year, I encountered issues. After staying for a few nights, I realized I had misplaced my bag. I approached the receptionist, a woman who had been working that night, to inquire if she had found anything on the chair or if I had left something behind. Instead of assisting me, she shouted in my face, repeatedly saying, “No, no, no, before I start talking to send her my problem.” This response was both unhelpful and unprofessional. Effective communication and assistance are crucial in hospitality, especially when guests are seeking help with lost items. Such behavior not only reflects poorly on the individual staff member but also on the hotel’s reputation as a whole. I hope the management addresses this issue to ensure future guests receive the courteous and helpful service they deserve.

Ellie and Ayla have been very helpful, especially when I had to extend my check out time beyond usual hours. Appreciate the fantastic service and hospitality from this hotel! Great rooms as well!

C'était très confortable, car la réservation temporaire concernait uniquement une chambre double. Voyant que nous étions une famille de quatre personnes, la dame de la réception a spécialement demandé à quelqu'un de transformer le canapé en canapé-lit. La chambre est très neuve et le restaurant et la réception sont très agréables. Au moment du départ, la dame de la réception a donné des jouets et des collations aux enfants !

Services were pretty bad. My friend was reprimanded for calling the reception too many times her line was always cut off yet the other party accused her of calling for no urgent issues. Batteries of tv remote control were flat and we were just given two new batteries and have to do the replacement on our own. Facilities in the hotel and the room itself were aged. The only saving grace is the location I guess.

La position de l'hôtel est très bonne, les environs sont complets, il y a le jardin de la mer, vous pouvez prendre des enfants pour jouer, les magasins autour ont la place de la place, le service de réception spécial est bon.

Pour tout hôtel, l'emplacement est primordial, et bien que celui-ci soit situé juste à côté du parc d'attractions, du parc aquatique et du lac Chao, la signalétique est mauvaise et les allées sont mal entretenues, empêchant toute circulation fluide. Une navette vers les sites touristiques locaux devrait être mise à disposition. Le petit-déjeuner, bien que proposant un grand choix, était de qualité médiocre. Un choix plus restreint, mais bien préparé et savoureux, aurait été bien meilleur. La climatisation était déplorable : elle soufflait un air humide et ne parvenait que rarement à rafraîchir suffisamment la chambre. L'hôtel affiche des publicités pour son restaurant, mais celui-ci était fermé lorsque nous nous sommes renseignés. Si un service est indisponible, il est inadmissible de le mentionner. Il s'agit de publicité mensongère. Si, à cause de cette publicité mensongère, je dois dîner ailleurs, vous devriez au moins prendre en charge les frais de taxi. Vu l'hôtel et le nombre de clients que j'ai pu observer, je suis presque certain que vous n'occupez que les étages 8 et 9. Si tel est le cas, chaque chambre devrait être nettoyée avec le plus grand soin. Notre salle de bain était dépourvue de savon dans le distributeur et d'après-shampoing. Nous étions dans une chambre non-fumeur, mais le panneau en résine « Interdiction de fumer au lit » était toujours là. Il était extrêmement sale, comme s'il n'avait pas été nettoyé depuis des semaines, voire des mois. Un robot mignon est censé livrer les commandes. Malheureusement, il ne sait pas attendre que les gens sortent de l'ascenseur avant d'y entrer, ce qui a bloqué une famille de quatre personnes avec leurs bagages pendant quelques minutes. J'ai eu l'occasion de discuter avec plusieurs membres du personnel et je constate que la baisse du taux d'occupation et les horaires décalés ont affecté cet établissement. Il y a cependant des marges de progression.

We joined this beautiful location the first time based on recommendation from colleagues. It is very clean and peaceful area in the middle of zhipengshan mountain . The facility is clean , the food is great and fresh made. For people who are biking enthusiasts I just can recommend to bring your bikes and cycle around