Hôtels avec Wi-Fi à Victoria, Australie

La chambre était bien docteur, propre avec une grande télévision à écran. Location est bonne, près de la gare. Avec tout ce dont vous avez besoin, coffre-fort, sèche-cheveux, cependant ils ne fournissent pas de baignoire, même pas de coiffure.

Good room at a good price. Close to many shops. Also close to public transport. Good service from help desk. Would stay here again

The customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.

The hotel staff were welcoming and ready to help. The hotel ammenities and location itself were perfect, from the pool there was a magnificent view of the sunset overlooking the city buildings. The charging ports in the room were practically placed, the beds were comfy, and the bathroom was modernly designed and spacious. The overall atmosphere of the hotel was calm, inviting, clean and modern, making its shared spaces comfortable to relax. Its convenient location allowed access to ”The District” on Docklands with a range of restaurants and shops alongside public transport. We really enjoyed our stay and definitely would recommend this hotel to anyone looking for a comfortable, modern and enjoyable stay in Melbourne.

Room are spacious and close the the airport. The receptionist was friendly. I had a great time staying here and would highly recommend it especially for layovers because it’s so close to the airport.

Perfect stay. They reached out beforehand to check in with me. Arrived early and they allowed an early check in with a free upgrade. Room was spotless and well equipped. Kitchenette with all the equipment you'd need, small washing machine, free Netflix and impressive little touches like a free bottle of wine if you solve their Rubik's cube and a free packet of popcorn on request. Lounge is well equipped and breakfast was good (eggs, sausages, bacon, mushrooms, tomatoes, beans, some pastries and yoghurts, a waffle maker, juices, coffee and teas, etc.). Staff were always friendly. An excellent stay overall!

Unfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality. I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way. At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged. However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added. The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned. I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant. I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved. Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel. This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different. I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.

Il s'agit d'un très bon hôtel. L'intérieur est très propre et grand. Le lit est confortable et le toilette est bon avec le jacuzzi. Vous verrez des cangurous et des cocktails en dehors du cottage du matin et du soir. Mes enfants profitent très du séjour. Mais vous devez soit cuisiner vos propres repas, soit conduire à manger.

Ma famille et moi avons apprécié notre récent séjour au Citadines on Burke Melbourne. Les points positifs les plus marquants sont les suivants : 1. Service du personnel : L'enregistrement a été excellent. Le personnel était chaleureux, professionnel et très serviable, et nous a immédiatement accueillis chaleureusement. 2. Taille de la chambre : Beaucoup d'espace pour les bagages et pour que chacun puisse se déplacer sans se sentir à l'étroit. 3. Produits de toilette : Les produits de toilette fournis étaient de bonne qualité et appréciés. Points à améliorer : L'espace de cet hôtel est idéal pour les familles. Cependant, pour que cet hôtel soit vraiment parfait pour des familles comme la nôtre, je suggère à la direction d'envisager de proposer des chambres avec deux lits queen-size afin d'améliorer le confort et la qualité du sommeil des parents et des enfants partageant la chambre. Malgré cette suggestion, nous avons passé un séjour très confortable et agréable grâce à l'excellent service, à l'espace généreux et aux bonnes installations. Nous envisagerons sans hésiter d'y retourner.

Very convenient location as it just 10mins walk to Melbourne central. The rmit university and swanston tram station right in front of the hotel building. Don’t have enough time to enjoy pool and sauna as it opens from 7am-9pm only. The only dissatisfied is I don’t know that the room service is provided. On the 4th night of our stay while we entered the room after one day trip, we realized that the cleaner has actually entered and cleaned our room without asking our permission. Imagine what if our goods have went missing, can the hotel management beared the cost of our loss? Please do not enter the room without inform customer, customer will ask for room cleaning if they really want the service.