This was our second time staying here. The hotel is conveniently situated close to JR Line, restaurant and shops.
Check-in was quick, and the staff were polite and helpful. I really appreciate how consistent the service has been on both visits.
Overall, this hotel remains my go-to in the area because of its convenience, cleanliness, and reliable quality. I’ll definitely stay here again on my next trip in Nagano.
La guesthouse è situata in una posizione perfetta per visitare il piccolo paesino, comoda e accogliente. L’atmosfera è informale e gentile: ci hanno fornito chiavi, ciabattine tipiche e la yukada personale. Colazione inclusa con un panino davvero gustoso, e lo staff è stato gentilissimo anche quando siamo arrivati in ritardo: ci hanno comunque offerto da mangiare.
I bagni e le docce sono in comune ma sempre puliti. L’unico vero limite è il futon a terra, che può risultare scomodo, soprattutto per chi soffre di allergie o asma a causa della moquette. Per fortuna ci hanno cambiato i cuscini dopo la prima notte, migliorando molto il comfort.
Nel complesso, un’esperienza autentica, amichevole e consigliata, adatta sia a viaggiatori zaino in spalla che a famiglie
J'ai séjourné plusieurs fois dans les hôtels du groupe Karuizawa Prince, dont Karuizawa Prince et cette fois Prince West. Comme l'hôtel est situé à une certaine distance de la gare, l'hôtel pouvait auparavant nous aider à transporter les bagages jusqu'au centre de service client situé près de la gare, ce qui nous a apporté beaucoup de commodité. Maintenant, le service n'est plus disponible et nous devons transporter nous-mêmes les bagages à la gare en navette et nous ne pouvons même pas stocker temporairement les bagages dans le centre de service pendant que nous pouvons visiter le point de vente ou déjeuner sans avoir à nous soucier des bagages. avant de prendre le train. Le retrait de ce service est décevant (comprenez qu'il n'est désormais accessible qu'à certains membres du club) et pas un bon accueil.
Great room and a convenient location, about a 5–10 minute walk from Nagano Station. The room was clean and the service staff were great. There were no convenience stores within a very short walking distance, or at least none that were very close to the hotel.
The main downside was that the room décor and setup felt quite outdated. I also did not really like the pyjamas provided, as the top was unusually long. Amenities were standard, such as toothbrushes. Given that we booked a Junior Suite, it would have been better to have more hangers provided.
Breakfast was enjoyable, and the desserts or pastries provided at the lobby were a nice touch.
J'ai loué une chambre quadruple de style japonais et une chambre double avec micro-ondes et lave-linge. Les deux chambres étaient excellentes. L'hôtel offrait des boissons de bienvenue ainsi que le dîner, une grande salle de bain avec des barres de glace gratuites, un fauteuil de massage en libre-service et un lave-linge et un sèche-linge en libre-service. Les lits, déjà faits et disposés, étaient très confortables et l'expérience globale a été excellente. L'hôtel est situé à seulement 5 minutes de la gare, à proximité de nombreux restaurants, avec une supérette au rez-de-chaussée et plusieurs parkings payants.
L’hôtel qui m’a le plus impressionné tout au long du voyage. Il se trouve à seulement quelques minutes à pied de la gare de Nagano. Il y a du café et des jus de fruits gratuits dans le hall, ainsi que de délicieux ramen gratuits le soir ! La salle est si grande, ce qui est très bien pour le Japon ! La source chaude à l'étage est géniale, surtout celle de l'extérieur. C'est tellement confortable de s'imprégner de la source chaude pendant que la neige tombe. Des glaces glacées et du Yakult sont également disponibles gratuitement en dehors de la zone des sources chaudes. Il y a un dépanneur et un café en bas de l'hôtel, et il y a une grande pharmacie à côté. Il y a de nombreux endroits où manger à la gare de Nagano, et il est très pratique de prendre le bus pour le temple Zenkoji et le sanctuaire Togakushi devant la gare ! Dans l'ensemble, cet hôtel offre un excellent rapport qualité/prix ! ! !
Its actually better than i thought it would be! I felt safe, and the amenities are all good - im suprised they provided so much. If youre a solo traveller, you dont even have to bring pyjamas and toiletries cus they’ll provide it for you among other things. I picked the cabin, it was nice for me, i have my own space alone, a table chair and a locker. Its like a small room :) would definitely come here again if i have the chance next time!! Thank you so much <3
Areas of improvements to consider:
1. Provide 2 pillows instead of one
2. The mattress is a bit too thin, for me its ok because i sleep easily but i think those who have bigger bodies may have a problem with this
One of the bigger hotel rooms I have stayed in Japan so far. Free welcome cake and drink, free unlimited ice cream during your stay and a small treat when checking out. They also have the most variety of tea available for you to enjoy during your stay.
The hotel is also quite close to the Nagano station. You can see the hotel building when you exit the East exit.
L'hôtel est un hôtel nouveau et tout est propre. Les chambres sont grandes et sont équipées de parkings de luxe habituellement trouvés dans 5 étoiles, tels que les toilettes L'Occitane, la télévision à écran LED 60 pouces, les kits de manucure (gratuit), les cubes de glace préemballés, etc. et ne pas mentionner les 2 ons privés (nécessité de réserver en ligne). Pour le point de prix, c'est un vol. Il se trouve à pied à la rue principale des courses, bien que la plupart des boutiques sont fermées par 5=6pm. Très recommandé et il restera certainement ici.
À environ 5 minutes à pied de la gare et des restaurants, l'hôtel occupe une partie d'un immeuble, ce qui est un peu surprenant. Le quartier est bien desservi par les transports en commun ; le trajet en bus jusqu'au temple ne dure que 15 minutes. Le personnel s'est montré serviable lors de l'arrivée. La chambre est spacieuse mais un peu vieillotte, et les draps étaient tachés ; l'oreiller, en revanche, est très confortable. Dans l'ensemble, le rapport qualité-prix est excellent compte tenu de l'emplacement.
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9.0/10
Excellent
JJin Ki DadStaying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay.
Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort.
One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere.
Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates.
The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through.
The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon.
In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us.
In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.
CChloe Lim SanThe heart warming and hospitality of this family is one of my best experiences in Japan.
It was my first time traveling to Hakuba and it was snowing heavily. Masanori san was busy with dinner but he had his daughter to pick me up instead (she have left for university so I reckon on normal days, he will have to go out of his way to pick passengers if they needed.) One key thing to note was to specify where you are properly because i took a bus and they didn’t stop me at the interchange but instead they dropped me off at the Hakuba stop (outside North Face shop) so it was quite confusing and they couldn’t find me at first.
The room is very spacious and the morning snowing view was really nice. The free Hakuba shuttle bus is just one minute away and it comes every hour, you can have breakfast at 7/7.30am and take the shuttle bus at 8/9am (might not come on time but just be earlier as there are many others taking the same bus). In house Onsen was decent with hot enough water but will be perfect if only it was outdoors (more for the ventilation and view).
The dinner made by Masamori san was one of the main reasons why I booked this hotel - French cuisine. It is delicately made and ingredients are carefully sourced, you can literally taste the freshness of their ingredients. Book at least one day in advanced!
At 84, their granny got to be the cutest and sweetest, we sang that one or two Japanese song she knew and she was so happy she served us tea, we kind of almost feel bad that she is serving us but after speaking to her daughter knowing that it is working there that keeps her body strong and makes her happy (so during Covid, she was feeling weak).
And also they link up with Lion Gear for all rental of everything you need. You just have to let Masamori san know and he will arrange for them to pick you up at your preferred time. After choosing your gears, he said they will send me to the slopes (went Goryu/Hakuba 47), but they didn’t and instead they sent me to Happo and I had to bring my gears and walked 20-30mins to the bus stops and paid for the V2 buses (the larger buses are not free - so you got to pay 800Yen per person). After I told Masamori san the story, he was really apologetic and immediately called them up. The next day, he got them to compensate me for the trouble and it really did helped ease the not so great experience and time wasting - the Lion gear boss was generous in compensating and explained that it was their new staff and they didn’t follow the previous arrangements.
Supermarket is about 15-20mins walk away, can be pretty cold but the walk is really nice, proper walking path with snow built up like walls.
All in all, I will still rate this place 9/10 for the hospitality and sincerity of this family, the food and the spaciousness of the room! Highly recommend you to go for the French dinner!
BBSohAwesome hotel under the hotel group chain. Location is excellent however not that near to local dinning places (average about 15mins drive). Hospitality and services were beyond expectation. Booked room was as described and as shown in hotel's website. In reality, the room was very spacious and comfortable.
My family and I had a little car trouble on day of check out, and the hotel staff were kind, patient and extremely helpful in resolving the issue. Kudos to the staff going beyond their job scopes I believe.
MMinah Goes AroundQuelle agréable surprise ! La chambre était spacieuse et très bien équipée. Le parking est disponible, mais il faut marcher un peu car il se trouve derrière l’hôtel. Il y a deux téléviseurs et une seule télécommande, il faut donc jongler entre les chaînes. Le lit est confortable, même si l’oreiller pourrait être plus ferme à mon goût.
Avec une vue sur la montagne et le lever du soleil au réveil, quel bonheur ! Nous n’avons pas pris le petit-déjeuner, nous ne pouvons donc pas nous prononcer sur le choix. Il y a une supérette à quelques pas.
En résumé, nous avons passé un excellent séjour à l’hôtel JAL, et plus particulièrement dans cette chambre !
BBalaliya-ayasifutanenfangxuanlingL'hôtel est situé non loin de la gare de Matsumoto, à environ 15 minutes à pied. Le petit-déjeuner est offert à l'arrivée, mais j'ai raté le bus de 5h30 pour Kamikochi, ce qui est dommage, je ne ferai donc pas de commentaire. Du café et des glaçons sont offerts au rez-de-chaussée, ainsi que divers produits de première nécessité. L'hôtel est entouré de quartiers résidentiels et très calme la nuit, vous n'aurez donc pas à vous soucier de votre sommeil. Dans l'ensemble, c'est un bon hôtel.
OO.K. MACI’ve stayed at many ryokans throughout my travels—often making up half of each trip—but this one felt a bit different.
It seemed to be run by just one person, who I assume is the owner. Everything was self-service, which might be understandable considering it was the most affordable option among the ryokans in the area.
Most amenities required an extra fee, such as towels. Payment was made by dropping coins into a basket and making your own change, which wasn’t very convenient—especially since I didn’t carry much cash.
One thing I appreciated was the luggage delivery service. I was able to leave my bag at the lobby before check-out and have it sent to Toyama Station (for about 4,000 JPY, cash only).
What stood out was the creativity in the shared spaces. There were several common rooms designed for relaxing and spending time—perfect if you’re traveling with friends. You could play ping pong, read books, watch TV, or use the canteen, which had a microwave and dishes available.
They even had coin-operated massage chairs and a small fitness room.
However, I must mention two important downsides:
1. Limited nearby dining options – Many restaurants shown as open on Google Maps were actually closed. The only one that was open had extremely slow service—I waited nearly an hour for dinner.
2. Insects—large ones – Unfortunately, I encountered big insects in my room, which made it hard to sleep. (He even provided insect-catch tape for me while introduce the room) I stayed awake most of the night, worrying it might come back—especially stressful since I had to get up early the next morning to catch a bus to Ogizawa.
Minds you, stairs only, need to carry your luggage down by yourself.
Overall, while it offers good value for the area and has unique communal features, this ryokan may not suit travelers who prefer full service, cashless payment, or guaranteed comfort.
IInvitéРеальность превзошла ожидания, отель оказался лучше чем я думала. Очень удобный номер для семьи и маленьким ребенком! Есть индивидуальный источник для семьи по предварительной записи, немного маловато времени для использования но в целом супер! Качественная и вкусная еда, разнообразно. Есть возможность продления пребывания за 1000 иен в час, с ребенком это супер удобно. Не совсем чисто в коридорах отеля из за старости но в номере чисто и хорошо.
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