MMillerBobThis stay was not what I would call good... It was in fact a poor experience.
By this I mean.
I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins.
I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready.
At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”.
So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah...
Poor job by the room ready crew.
And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help.
5 STARS for Aaliyah
1 STAR for Cleaning Crew
(-0) for associate.
JJess GuadeloupeJe recommande cet hostel fortement. Il y a des activités collectives comme des ateliers de peintures, des sorties guidées de Central park, de rooftop … L’accueil est super des managers. Il y a une cafétéria et une mini épicerie. Une salle de repos avec des canapés avec un espace pour travailler. Il y a une salle de jeu avec une télévision. Il y a une fontaine à eau. Franchement, je serai restée plus longtemps à Manhattan. Il y a le métro à côté !! Et pleins de restaurants à côté et des épiceries. En bonus, une cuisine et et une laverie dans l’établissement ! Quoi demandé de plus !!!
IInvitéBien qu'il existe un service de navette depuis l'aéroport
Mais je n'ai pas pu faire de réservation à l'avance et je n'ai pas répondu à l'appel de l'hôtel.
En conséquence, je me suis fait arnaquer par un taxi de l'aéroport pour 200 dollars américains.
Le paiement de la chambre a été entièrement payé, mais le guichet indique qu'une caution de 100 $ US est toujours requise sur place.
On m'a dit que je serais remboursé, mais je ne l'ai toujours pas reçu depuis mon départ le 11/11.
Actuellement, trip.com a été chargé de s'en occuper.
De vendredi dernier à lundi, on ne savait toujours pas où se trouvait
C'est tellement effrayant, soyez prudent si vous voulez rester...
Hôtel dans Aéroport international John-F.-Kennedy, New York
Prix par nuit à partir de :324 301 KRW
6,5/10
MMisti WallerWe get there at 10:00am - We knew we couldnt check in but asked anyway. Lady on Thurs 9/28 told me we couldnt yet and gave us bag tags to hold our bags for us. Very nice and pleasant. We then return to the hotel at 9pm to finally check in. We had a great day seeing the city. We are then told that the room I booked was over sold and they can not provide me with a King that I purchased but a double. This was the manager - She discounted the bill and $54 and told me they would make sure we were accommodated tomorrow. The room we were put it was the size of a walk in closet with a bed with a window unit that water dropped on all night making a loud noise with every drop. It also had a broken shelf above the sink so you literally had no where to put anything. It was horrible and honestly a $54 discount was not nearly enough.
Friday at 9am we come down turn in the room keys and explain to yet a third person....she understands and says I see notes here and we have a king room for you. I asked if we could go ahead and get the room number but she said no not yet we have to wait for the people to check out. We check our bags with tags and leave them at the desk again. We then spend another wonderful day exploring the city. We return around 9pm again and another person is working and has absolutely no idea of anything that was supposed to be done for us. I asked for any other room then the one we were in first and they had a queen room available. I took it after being so tired. The lady gave me the managers email and said he would speak to her for us. I will be reaching out but now that we checked out sat morning I dont believe we will be compensated for this terrible lack of communication. We never even got to unpack our bags.
@@aprogo_campLes installations étaient vraiment sympas.
Le personnel est également très sympathique,
J'ai été vraiment impressionné par le petit-déjeuner gratuit et le centre de remise en forme.
La prochaine fois que je viendrai à New York, j'ai envie de revenir.
IInvitéLa chambre était sans spot et a l'odeur de bien quand nous sommes allés à l'intérieur. Le tapis était propre. Le lit était super confortable avec des feuilles propres. Il était en plus 2 jours !
IInvitéL'emplacement est excellent. Vous pouvez voir Central Park depuis la fenêtre. L'apparence du bâtiment est très classique avec de superbes sculptures en briques. Il y a une piscine dans l'hôtel. Il y a également un marché gratuit à proximité. Il existe également de nombreuses possibilités de restauration.
IInvitéMy stay and experience was excellent inclusive of location, customer service will recommend to anyone friendly and efficient staff, clean and comfortable rooms, and a pleasant atmosphere. They also offered amenities like a good breakfast
IInvitéL'hotel est situé à proximité immédiate de la ligne directe vers Manhattan. C'est un quartier de banlieue commerçant où on peut trouver à se restaurer à bon prix en restauration rapide, le soir notamment. Le petit déjeuner est copieux et bien diversifié. La chambre était spacieuse et propre, avec une bonne literie. Notre chambre donnait sur le parking donc très calme. C'est donc un très bon rapport qualité prix, il faut simplement accepter de prendre le métro et de ne pas avoir une vue sur la city. Je recommande cet hotel.
Quel est le tarif moyen des hôtels 2 étoiles en New York ?
Pour les hôtels 2 étoiles en New York, le prix moyen en semaine est de 319 633 KRW et le prix moyen le week-end (du vendredi au samedi) est de 421 860 KRW.
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