Hôtels 5 étoiles à Mtskheta-Mtianeti, Géorgie

Один из лучших отелей на склоне. Находится рядом с канатным подъемником (50м). В отеле есть бассейн, хамам, сауна, массаж, боулинг, биллиард, бассейн на улице с теплой водой. Приличный ресторан.

5 star for facilities, 3 star for service. This lodge has great perks (outdoor Jacuzzi, Sauna, Indoor pool) and this makes it one of the best lodges out in Gudauri. My highlight was using the hot jacuzzi at 9 AM in the morning when it started snowing. The privilege of hot water out in the open was amazing. Breakfast is also decent but live station costs 10 LARI (for e.g Omelette) which came as a surprise to me. A-la-carte menu is well stocked. I especially liked the Shkmeruli in garlic sauce. These perks are from 8 AM - 11 PM. However, I didn't quite appreciate the service to be honest in general which is why I gave it a low rating. I came during an off season (once the ski season stopped). There were no smiles exchanged at either the reception, restaurant or the house keeping. One would argue that with fewer guests, the quality of service would increase but this instead went downwards. It felt borderline rude as in our country we treat guests with a smile and make sure they feel welcome regardless of it being an off/on season. The only pleasantries we could exchange with were with a middle aged Israeli couple who we met at the pool. Other than that the lodge was pretty much dead in April/May. Our only recourse was to spend the day outside, get back by 6 pm, use the facilities until 10 and then crash to bed.

J'ai écrit un grand commentaire positif mais il a été jeté 😬 C'était un séjour merveilleux! La situation est étonnante. Je vous suggère de prendre la chambre avec la vue de la montagne, il est tout simplement étonnant de boire du café le matin avec la vue des montagnes Kazbegi. Le personnel a été extrêmement utile et amiable, vous aidera à résoudre les problèmes que vous avez ☺️

I would say lack of customer service. Although the staff were warm & welcoming ( without smile from reception ). The service want to point out is on information & communication regarding an in house service of dinner buffet, which was failed to be mentioned on being seated at the restaurant or at reception.

Les installations de l'hôtel sont simples, mais l'emplacement est proche du ski Le décor du restaurant et du hall n'est pas mal.