Hôtels 5 étoiles à Territoire spécial de la capitale Jakarta, Indonésie

Staff was very welcoming, nice and accommodating. Room was clean and spacious, and breakfast buffet had a really good spread of choices with delicious food. The hotel is right next to a big mall as well, which is convenient for shopping. Greatly enjoyed the stay.

While our overall stay at Oakwood Jakarta was enjoyable, the lack of a warm welcome was disappointing. The receptionist working between 8-9 PM on October 17th, 2024, wasn’t friendly or smiling, which left us with a poor first impression. She also didn’t provide any information about the hotel’s facilities – we weren’t told how to access the pool, the restaurants, or any other amenities. It felt like we were left to figure things out on our own. This was especially surprising after spending 10 days in Bali, where everyone went out of their way to smile, offer help with our bags, and make sure we were comfortable. At Oakwood, no one even asked if we needed assistance with our luggage. Despite the disappointing service, the hotel itself was great. The room was spacious, clean, and very comfortable. The location is also a huge plus – just a 10-minute walk to PIK Avenue and around 23 minutes from the airport, making it super convenient. If the service at the front desk were improved, this hotel could easily be a top-tier choice. For now, I’d still recommend it for its comfort, location, and overall facilities – just be prepared for a less-than-warm welcome.

Ascott’s staff are very accommodating and helpful. You say it, and they will help you with it. I just hope they can have more choices for breakfast. But overall stay is comfortable and nice!

L'accueil de l'hôtel était très sympathique, Si vous arrivez après 10 heures, vous devez apporter votre propre nourriture et vos boissons car les magasins à proximité ferment après 10 heures. Le petit déjeuner n'était pas très varié, mais il était d'un style correct. (J'aurais aimé qu'il y ait plus de variété de types de petit-déjeuner ^^) La piscine était très confortable et agréable ^^. A part ça, la salle de gym était également très bien.

The hotel's exterior is incredibly luxurious, exuding a low-key elegance upon entering the lobby. The staff greet guests warmly and warmly. The rooms exude a warm atmosphere, the mattresses are comfortably comfortable, and the bathtubs are clean. The staff handle various inquiries exceptionally well. The hotel's dining options were also excellent, adding a lot of color to my trip.

Booked this hotel as it was near to JIEXPO which was where my event was held. The hotel is about 10 minutes car ride to JIEXPO, which was really convenient for us. However, it is not nearby any major shopping malls or food places so for any late night supper, you will have to grab in. Service can be very slow during peak periods (e.g. DWP festival) and check-in queues can take up to 30minutes. We requested for a non-smoking room during booking and was only told that none of the non-smoking rooms were ready by 3pm check-in time and had to wait another additional 1-2 hours. Breakfast provided was acceptable at best. Executive king room was spacious but can be a little worn down. 

On the 2nd night, the hotel changed the bed sheet and now it's super clean. The club staff are extraordinary, they made sure my daughter that has many allergies is able to enjoy the good food. Thanks for Ms. Aksha, Mr. Emyr, Mr. Aksay, Chef Doddy, Ms. Wenny, Ms. Theresia and others for exceeding our expectations. After the incident of an unforeseen event next to the hotel causing the noise till 12am on the first night, the guest relation Ms. Salsa checked us to make sure we enjoyed our stay. Thank you so much. The breakfast in Anigre is superb. Many options with various local excellent dishes, from yellow rice with complete condiments, sweet and savory cooked to order, various noodles with local soup taste. The breakfast at the lounge is more international high quality dishes. Both are great and we are glad to get the chance to try both options. The Gandaria City mall is one of the most complete malls with various excellent restaurant options. The only opportunity is that we are expecting a sofa bed as advertised by Trip.com for a large king room. Trip.com needs to make sure the accuracy of the room has possible variation. In conclusion I will definitely come back to this hotel

C'est un très bon hôtel, il n'est pas forcément bon marché, mais je trouve qu'on en a pour son argent. Le lit Queen size est un véritable lit à un seul matelas, et le matelas est très confortable. Les chambres comportent un coffre où on peut y mettre son notebook. Il y a 4 petites bouteilles d'eau offertes gratuitement chaque jour. Les douches sont spacieuses, et il y a une toilette japonaise. Le seul bémol serait le petit-déjeuner, il n'est pas vraiment au dos européen, il est surtout basé sur de la tempura. Il n'est pas bon marché non plus puisqu'il coûte 18 €, et comme c'est souvent le cas dans les hôtels Accor. il n'est généralement pas inclus dans le prix de la chambre. L'hôtel comporte plusieurs restaurants de classe, je conseille surtout le restaurant chinois, en fait c'est un restaurant de cuisine cantonaise, il est vraiment très bon et on s'attendrait à un prix plus élevé compte tenu de la classe du restaurant.

My 2nd time with the hotel back this time with my family. Service was excellent. The concierge and staff at the entrance are always attentive to help. The ladies at the reception are always friendly and helpful. Room was big and spacious. The only area that was not so ideal was the water pressure in the bathrooms are quite weak.

We stayed at 2 bedrooms for 3 nights and it was very pleasant experience from the frontline staffs very friendly, housekeeping services excellent and others also helpful. The breakfast spreads are standard and basic , swimming pool not really kids friendly only small section for kids below 12year old . Kids playroom also we hope it's open.Location wise next to Grand Indonesia, opposite to Plaza Indonesia and very next to Thamrin city all within walking distances. Transport are by Grab/Silverbird/bajai/gojek very convenient. But distance to next MRT station to Bundaran HI around 3-4 km . Otherwise we would repeat again to stay here and recommend if you're looking suitable room for family.