Hôtels 5 étoiles à Territoire spécial de la capitale Jakarta, Indonésie

Great place for family vacation, spacious & clean room, nice and friendly front desk

While our overall stay at Oakwood Jakarta was enjoyable, the lack of a warm welcome was disappointing. The receptionist working between 8-9 PM on October 17th, 2024, wasn’t friendly or smiling, which left us with a poor first impression. She also didn’t provide any information about the hotel’s facilities – we weren’t told how to access the pool, the restaurants, or any other amenities. It felt like we were left to figure things out on our own. This was especially surprising after spending 10 days in Bali, where everyone went out of their way to smile, offer help with our bags, and make sure we were comfortable. At Oakwood, no one even asked if we needed assistance with our luggage. Despite the disappointing service, the hotel itself was great. The room was spacious, clean, and very comfortable. The location is also a huge plus – just a 10-minute walk to PIK Avenue and around 23 minutes from the airport, making it super convenient. If the service at the front desk were improved, this hotel could easily be a top-tier choice. For now, I’d still recommend it for its comfort, location, and overall facilities – just be prepared for a less-than-warm welcome.

Ascott’s staff are very accommodating and helpful. You say it, and they will help you with it. I just hope they can have more choices for breakfast. But overall stay is comfortable and nice!

I stayed at the hotel and needed to travel to several venues for meeting. Due to its convenient location, it saved me lots of time in travelling. The hotel has an adjoining mega mall that offered plenty of choice for food and shopping. In addition, the hotel staff are also very helpful in assisting me run my event at their meeting room.

On the 2nd night, the hotel changed the bed sheet and now it's super clean. The club staff are extraordinary, they made sure my daughter that has many allergies is able to enjoy the good food. Thanks for Ms. Aksha, Mr. Emyr, Mr. Aksay, Chef Doddy, Ms. Wenny, Ms. Theresia and others for exceeding our expectations. After the incident of an unforeseen event next to the hotel causing the noise till 12am on the first night, the guest relation Ms. Salsa checked us to make sure we enjoyed our stay. Thank you so much. The breakfast in Anigre is superb. Many options with various local excellent dishes, from yellow rice with complete condiments, sweet and savory cooked to order, various noodles with local soup taste. The breakfast at the lounge is more international high quality dishes. Both are great and we are glad to get the chance to try both options. The Gandaria City mall is one of the most complete malls with various excellent restaurant options. The only opportunity is that we are expecting a sofa bed as advertised by Trip.com for a large king room. Trip.com needs to make sure the accuracy of the room has possible variation. In conclusion I will definitely come back to this hotel

The hotel's exterior is incredibly luxurious, exuding a low-key elegance upon entering the lobby. The staff greet guests warmly and warmly. The rooms exude a warm atmosphere, the mattresses are comfortably comfortable, and the bathtubs are clean. The staff handle various inquiries exceptionally well. The hotel's dining options were also excellent, adding a lot of color to my trip.

Le service de la concierge était rapide, utile, polie et si attentif que nous n'avons pas vu combien vite nous sommes arrivés à notre chambre. La chambre était parfaitement propre et magnifiquement conçue. Le Langham Club était incroyable, avec son design sans soudure mélangant dans la vue de la ville. L'une des meilleures expériences culinaires que nous avons eues à Jakarta a été de manger au restaurant japonais « Morimoto ». Heartfelt remercie Eki pour son service de concierge exceptionnel; Fenny, Yuca, Naomi, Cindy, Naris et Stevi pour la décoration de la chambre délicieuse; et Mme Meirina, Julian, Agatha, Harun, Mega et Joey pour leur service exceptionnel au Langham Club. Vous avez tous fait notre séjour vraiment inoubliable !

We stayed at 2 bedrooms for 3 nights and it was very pleasant experience from the frontline staffs very friendly, housekeeping services excellent and others also helpful. The breakfast spreads are standard and basic , swimming pool not really kids friendly only small section for kids below 12year old . Kids playroom also we hope it's open.Location wise next to Grand Indonesia, opposite to Plaza Indonesia and very next to Thamrin city all within walking distances. Transport are by Grab/Silverbird/bajai/gojek very convenient. But distance to next MRT station to Bundaran HI around 3-4 km . Otherwise we would repeat again to stay here and recommend if you're looking suitable room for family.

Staff was very welcoming, nice and accommodating. Room was clean and spacious, and breakfast buffet had a really good spread of choices with delicious food. The hotel is right next to a big mall as well, which is convenient for shopping. Greatly enjoyed the stay.

Great location,excellently service and variety of food for breakfast. Room is very spacious,and clean,aircond was very cool and clean air from the system. Love to stay in this hotel. Awesome hotel in the center of metropolitan city @ Jakarta.