Hôtels 4 étoiles à Höfuðborgarsvæðið, Islande

Hotel staff are lovely and very friendly. Rooms are very comfortable. Food is terrific and the lobby is impressive.

Les chambres étaient très moyennes et petites. Les salles de bains étaient petites, surtout la douche. Mais voici ce qui m'a ennuyé le plus. Nous avons acheté des billets de bus le premier jour de voyage à Hlemmur (centre). Le chef de bureau Mikaela nous a aidé à y arriver, mais il a payé deux fois ma carte de crédit pour cette transaction. Quelques jours plus tard, je lui ai demandé s'il y avait des mises à jour, car je vois encore que le double prélèvement sur ma carte de crédit et aucun crédit n'a encore été délivré. Elle n'a jamais fait ça. Une journée plus tard, j'ai parlé à un autre avocat de la table devant qui a dit qu'ils allaient me rejoindre. C'était la dernière fois que j'ai entendu parler de cela. Je suis de retour aux États-Unis et il n'y a pas encore de crédit pour cette double taxe. Je suis profondément déçu de leur manque de souci de résoudre mon problème créé par leur négligence.

Séjour en famille dans une belle suite junior. L hôtel est idéalement située - proche de tous commerce - proche des bus et des ramassages pour les excursions - Le personnel est au top - très accueillant, très serviable, ils ont répondu à toutes nos demandes ( restaurants - confirmation pour les excursions, sans gluten pour le petit dej) L hôtel est très calme , bien insonorisé, propre, ambiance feutrée , décor atypique. On a adoré - Merci pour l accueil

L'hôtel est situé sur la longue avenue Laugavegur et son activité commerçante et touristique, proche des principaux sites à visiter et à quelques minutes d'une longue promenade en bord de mer, à faire à pieds ou à vélo, pour voir le Voyageur, l'opéra et surtout tenter sa chance à la chasse aux aurores boréales sans faire des heures de route en pleine nuit (perso, j'ai eu cette chance d'en voir). Personnel très sympathique et aux petits soins pour régler les petits tracas du quotidien (un coffre coincé, une ampoule grillée, etc.). Petit déjeuner copieux et de qualité : bonnes viennoiseries, EXCELLENT pain, oeufs brouillés, bacon, fruits et... le petit verre d'une huile de poisson très odorante pour se donner du courage pour affronter le froid de l'hiver. Seuls bémols : chambres supérieures exiguës, un éclairage de la chambre insuffisant (dommage quand on sait que les nuits islandaises sont longues), pas de balcon et une isolation des chambres à la limite de l'acceptable (pour les sensibles du sommeil) Bon hôtel pour découvrir la vile.

I’m trying to write a balanced review … so here goes … Benefits: Location Clean rooms L’OR coffee machine … but there is a but later on …. Nice chocolate offered on check in but just slapped into my hand! 2 x bottles of water offered again just dumped into my hand no here we are complementary snacks and water on behalf of Canopy Hilton … I found this level of service not good. Set backs: Diamond member - remember a serious amount of money spent at Hilton brand hotels and extreme loyalty to the Hilton brand - No upgrade offered, but suites still Showing on Hilton app for entire stay and on booking.com Canopy Hilton might have shown the same commitment back to top tier members loyalty and in-fact a poor attitude and extremely lacking in customer service on front desk I would say 8/10 times during stay. No milk for L’OR coffee machine only creamer!! No milk for tea in room Poor bathroom amenities no shower cap, no toothbrushes, no razors etc had to ask not great! Housekeeping said they had none … asked at front desk and the Hilton colleague opened a draw full of amenities!!! Making guests go down to reception to beg instead of just providing in room!!! Demonstrates Poor customer service. Then to be told we may not have orange socks or shower caps we may have run out … surely at a top rated brand hotel there is stock take and orders are placed in a timely fashion! Not impressive from Canopy Hilton at all. No orange socks in room, but left bathrobes again poor customer service. No welcome to Canopy Hilton thank you for being a diamond member …. Again poor customer service not recognizing loyalty. No executive lounge - no drinks vouchers given to diamond members as in other Hiltons - seems mean and lacking in customer service. All in all as a diamond member felt a little let down after really looking forward to my trip especially at this brand of Hilton in a great location. Feels run by people who either haven’t been trained adequately, they have no commitment to the Hilton brand or simply just have no idea about hospitality.

This hotel has a lot going for it, but it's held back by the fit and finish of many of the hotel's spaces. Overall, the hotel just feels dated. The red carpet in all of the halls is faded and stained, the wood floor in the room had a lot of damage, and the spa is way past its prime. On a positive note, the furniture in the room has been updated recently and the pieces were nice plus I found the bed to be very comfortable. Also, breakfast was really good! The service at the hotel was also great. But that spa, ugh. It's a perk of being a gold/diamond member, but the spa is just not in good condition. Most urgently, something needs to be done about the steam room, it smelled awful while we were there and even made other parts of the spa smell. But overall, the spa was just not in good shape with damage everywhere. Also, the location of this hotel isn't great if you're looking to explore Reykjavik but, if like us, you want somewhere with free parking for you to explore the rest of Iceland, then this is a great location for you.

L'hôtel est très confortable dans un environnement propre et l'espace d'activité de la chambre est suffisant pour ouvrir deux grandes bagages en même temps. Il y a une fourchette de lavage de tête et un coiffeur,  Des dents de lavage à dents sont prêts à se préparer. Le petit-déjeuner est normal,  Ne vous attendez pas que la plupart des gens puissent se coucher.  La plus importante est sa thérapie à l'eau, il y a des chauffages à l'extérieur et à l'intérieur et une sauna! Vraiment merveilleux! Ce râle ne fournit pas de séjour pour les enfants, donc  Lorsque la chaleur est chaude, il n'y a pas beaucoup de gens qui ne sont pas très chauds, c'est très bon. Il y a aussi un service de massage, il faut payer seul, mais au plus tard à 6 heures, il n'y a que deux chambres, une personne par chambre, la personne qui veut essayer a pris note

Hôtel très bien situé dans l’axe principal de la ville à proximite des commerces, restaurants et de l’arrêt de bus pour le départ des excursions. Accueil chaleureux, personnel agréable pour nous aider dans l’organisation de notre séjour. Chambre spacieuse, literie confortable, décoration soignée. Petit déjeuner copieux et de qualité. Nous sommes partis avec nos 2 enfants et la chambre familiale était très adaptée. Le restaurant propose une carte réduite mais produits de qualité, et prix abordable dans un cadre moderne. Agréable fontaine à eaux en libre service et agréablement surprise de trouver des cosmétiques L’occitane dans la salle de bains ! Allez y les yeux fermés !

Dans l'ensemble, c'est correct, mais la réception a un restaurant asiatique au lieu d'être très sympathique, je ne sais pas pourquoi ; Le design de l'hôtel a des caractéristiques, est relativement nouveau, et peu d'Indiens et de Pakistanais ont l'air ennuyeux ; c'est un bon choix pour Lei City ; le stationnement peut être un peu difficile, mais c'est presque le cas en milieu urbain, rien à dire

Pros: The apartment is in a great location and plenty of room and a full kitchen. Cons: we had an issue with both of our bathrooms that caused loud and extremely smelly air to be vented up from the shower drains and took continuous emails and 4 days to fix. The fix was very simple and did not require an outside service or plumber to fix it (image shows missing piece in shower drain). The staff kept referring to the sulfur smell of their water which tourists are not used to but did not come out to fully investigate the issue until I sent them a video showing a wet towel physically bubbling off the ground by the vented air. They then came out, but only fixed one of the showers, which required multiple emails again and multiple days to have fixed. The smell was strong enough that it caused us to eat out for every meal instead of using the apartment kitchen as intended. We also needed to keep wet towels over the shower drains and towels at the bottom of the bathroom door and all windows open to sleep comfortably at night due to how overpowering the smell was. The apartment is considered self-service, but the supply room was continuously empty which meant that you were unable to grab supplies when needed. The state of the apartment was also concerning as the number 9 in the front of the building was missing from the wall, which made finding the apartment take a little longer when we arrived. There was also a light fixture hanging by wires that had fallen from the ceiling that prevented the use of the dining room table (this issue was fixed the first day, see image) I have given Sif Apartments (Hemaleiga) more than a month to work with me on a fair discount for the days affected, but they are slow to respond to emails, if responding at all, and only offered a discounted rate on the first night, which comes out to around 3% off the total stay. I have counter-offered that It would be fair to at least be discounted on the 4 nights it took them to fix the drain issue as we were unable to make full use of the apartment or cook in the kitchen during this time. Not to mention the countless emails and wasted time trying to fix the issue which should have been spent enjoying the beautiful city and vacation. The fix for the drain issue was simple, fast and easy and should have been done the first day they were made aware. While Sif Apartments (Hemaleiga) has the potential to be a great choice of housing while staying in Reykjavik, I would not recommend them until they can figure out a better system for supplies, urgent maintenance requests, and more training for their customer service team as this issue could have been easily resolved the first day and a fair compromise should have been an immediate offering. If we had not been traveling during the busy tourist season (June), I would have switched rooms on the first night as the smell was overwhelming, but no rooms were available in our area for a family of 4.

Hotel staff are lovely and very friendly. Rooms are very comfortable. Food is terrific and the lobby is impressive.

Les chambres étaient très moyennes et petites. Les salles de bains étaient petites, surtout la douche. Mais voici ce qui m'a ennuyé le plus. Nous avons acheté des billets de bus le premier jour de voyage à Hlemmur (centre). Le chef de bureau Mikaela nous a aidé à y arriver, mais il a payé deux fois ma carte de crédit pour cette transaction. Quelques jours plus tard, je lui ai demandé s'il y avait des mises à jour, car je vois encore que le double prélèvement sur ma carte de crédit et aucun crédit n'a encore été délivré. Elle n'a jamais fait ça. Une journée plus tard, j'ai parlé à un autre avocat de la table devant qui a dit qu'ils allaient me rejoindre. C'était la dernière fois que j'ai entendu parler de cela. Je suis de retour aux États-Unis et il n'y a pas encore de crédit pour cette double taxe. Je suis profondément déçu de leur manque de souci de résoudre mon problème créé par leur négligence.

Séjour en famille dans une belle suite junior. L hôtel est idéalement située - proche de tous commerce - proche des bus et des ramassages pour les excursions - Le personnel est au top - très accueillant, très serviable, ils ont répondu à toutes nos demandes ( restaurants - confirmation pour les excursions, sans gluten pour le petit dej) L hôtel est très calme , bien insonorisé, propre, ambiance feutrée , décor atypique. On a adoré - Merci pour l accueil

L'hôtel est situé sur la longue avenue Laugavegur et son activité commerçante et touristique, proche des principaux sites à visiter et à quelques minutes d'une longue promenade en bord de mer, à faire à pieds ou à vélo, pour voir le Voyageur, l'opéra et surtout tenter sa chance à la chasse aux aurores boréales sans faire des heures de route en pleine nuit (perso, j'ai eu cette chance d'en voir). Personnel très sympathique et aux petits soins pour régler les petits tracas du quotidien (un coffre coincé, une ampoule grillée, etc.). Petit déjeuner copieux et de qualité : bonnes viennoiseries, EXCELLENT pain, oeufs brouillés, bacon, fruits et... le petit verre d'une huile de poisson très odorante pour se donner du courage pour affronter le froid de l'hiver. Seuls bémols : chambres supérieures exiguës, un éclairage de la chambre insuffisant (dommage quand on sait que les nuits islandaises sont longues), pas de balcon et une isolation des chambres à la limite de l'acceptable (pour les sensibles du sommeil) Bon hôtel pour découvrir la vile.

I’m trying to write a balanced review … so here goes … Benefits: Location Clean rooms L’OR coffee machine … but there is a but later on …. Nice chocolate offered on check in but just slapped into my hand! 2 x bottles of water offered again just dumped into my hand no here we are complementary snacks and water on behalf of Canopy Hilton … I found this level of service not good. Set backs: Diamond member - remember a serious amount of money spent at Hilton brand hotels and extreme loyalty to the Hilton brand - No upgrade offered, but suites still Showing on Hilton app for entire stay and on booking.com Canopy Hilton might have shown the same commitment back to top tier members loyalty and in-fact a poor attitude and extremely lacking in customer service on front desk I would say 8/10 times during stay. No milk for L’OR coffee machine only creamer!! No milk for tea in room Poor bathroom amenities no shower cap, no toothbrushes, no razors etc had to ask not great! Housekeeping said they had none … asked at front desk and the Hilton colleague opened a draw full of amenities!!! Making guests go down to reception to beg instead of just providing in room!!! Demonstrates Poor customer service. Then to be told we may not have orange socks or shower caps we may have run out … surely at a top rated brand hotel there is stock take and orders are placed in a timely fashion! Not impressive from Canopy Hilton at all. No orange socks in room, but left bathrobes again poor customer service. No welcome to Canopy Hilton thank you for being a diamond member …. Again poor customer service not recognizing loyalty. No executive lounge - no drinks vouchers given to diamond members as in other Hiltons - seems mean and lacking in customer service. All in all as a diamond member felt a little let down after really looking forward to my trip especially at this brand of Hilton in a great location. Feels run by people who either haven’t been trained adequately, they have no commitment to the Hilton brand or simply just have no idea about hospitality.

This hotel has a lot going for it, but it's held back by the fit and finish of many of the hotel's spaces. Overall, the hotel just feels dated. The red carpet in all of the halls is faded and stained, the wood floor in the room had a lot of damage, and the spa is way past its prime. On a positive note, the furniture in the room has been updated recently and the pieces were nice plus I found the bed to be very comfortable. Also, breakfast was really good! The service at the hotel was also great. But that spa, ugh. It's a perk of being a gold/diamond member, but the spa is just not in good condition. Most urgently, something needs to be done about the steam room, it smelled awful while we were there and even made other parts of the spa smell. But overall, the spa was just not in good shape with damage everywhere. Also, the location of this hotel isn't great if you're looking to explore Reykjavik but, if like us, you want somewhere with free parking for you to explore the rest of Iceland, then this is a great location for you.

L'hôtel est très confortable dans un environnement propre et l'espace d'activité de la chambre est suffisant pour ouvrir deux grandes bagages en même temps. Il y a une fourchette de lavage de tête et un coiffeur,  Des dents de lavage à dents sont prêts à se préparer. Le petit-déjeuner est normal,  Ne vous attendez pas que la plupart des gens puissent se coucher.  La plus importante est sa thérapie à l'eau, il y a des chauffages à l'extérieur et à l'intérieur et une sauna! Vraiment merveilleux! Ce râle ne fournit pas de séjour pour les enfants, donc  Lorsque la chaleur est chaude, il n'y a pas beaucoup de gens qui ne sont pas très chauds, c'est très bon. Il y a aussi un service de massage, il faut payer seul, mais au plus tard à 6 heures, il n'y a que deux chambres, une personne par chambre, la personne qui veut essayer a pris note

Hôtel très bien situé dans l’axe principal de la ville à proximite des commerces, restaurants et de l’arrêt de bus pour le départ des excursions. Accueil chaleureux, personnel agréable pour nous aider dans l’organisation de notre séjour. Chambre spacieuse, literie confortable, décoration soignée. Petit déjeuner copieux et de qualité. Nous sommes partis avec nos 2 enfants et la chambre familiale était très adaptée. Le restaurant propose une carte réduite mais produits de qualité, et prix abordable dans un cadre moderne. Agréable fontaine à eaux en libre service et agréablement surprise de trouver des cosmétiques L’occitane dans la salle de bains ! Allez y les yeux fermés !

Dans l'ensemble, c'est correct, mais la réception a un restaurant asiatique au lieu d'être très sympathique, je ne sais pas pourquoi ; Le design de l'hôtel a des caractéristiques, est relativement nouveau, et peu d'Indiens et de Pakistanais ont l'air ennuyeux ; c'est un bon choix pour Lei City ; le stationnement peut être un peu difficile, mais c'est presque le cas en milieu urbain, rien à dire

Pros: The apartment is in a great location and plenty of room and a full kitchen. Cons: we had an issue with both of our bathrooms that caused loud and extremely smelly air to be vented up from the shower drains and took continuous emails and 4 days to fix. The fix was very simple and did not require an outside service or plumber to fix it (image shows missing piece in shower drain). The staff kept referring to the sulfur smell of their water which tourists are not used to but did not come out to fully investigate the issue until I sent them a video showing a wet towel physically bubbling off the ground by the vented air. They then came out, but only fixed one of the showers, which required multiple emails again and multiple days to have fixed. The smell was strong enough that it caused us to eat out for every meal instead of using the apartment kitchen as intended. We also needed to keep wet towels over the shower drains and towels at the bottom of the bathroom door and all windows open to sleep comfortably at night due to how overpowering the smell was. The apartment is considered self-service, but the supply room was continuously empty which meant that you were unable to grab supplies when needed. The state of the apartment was also concerning as the number 9 in the front of the building was missing from the wall, which made finding the apartment take a little longer when we arrived. There was also a light fixture hanging by wires that had fallen from the ceiling that prevented the use of the dining room table (this issue was fixed the first day, see image) I have given Sif Apartments (Hemaleiga) more than a month to work with me on a fair discount for the days affected, but they are slow to respond to emails, if responding at all, and only offered a discounted rate on the first night, which comes out to around 3% off the total stay. I have counter-offered that It would be fair to at least be discounted on the 4 nights it took them to fix the drain issue as we were unable to make full use of the apartment or cook in the kitchen during this time. Not to mention the countless emails and wasted time trying to fix the issue which should have been spent enjoying the beautiful city and vacation. The fix for the drain issue was simple, fast and easy and should have been done the first day they were made aware. While Sif Apartments (Hemaleiga) has the potential to be a great choice of housing while staying in Reykjavik, I would not recommend them until they can figure out a better system for supplies, urgent maintenance requests, and more training for their customer service team as this issue could have been easily resolved the first day and a fair compromise should have been an immediate offering. If we had not been traveling during the busy tourist season (June), I would have switched rooms on the first night as the smell was overwhelming, but no rooms were available in our area for a family of 4.

Hotel staff are lovely and very friendly. Rooms are very comfortable. Food is terrific and the lobby is impressive.

Les chambres étaient très moyennes et petites. Les salles de bains étaient petites, surtout la douche. Mais voici ce qui m'a ennuyé le plus. Nous avons acheté des billets de bus le premier jour de voyage à Hlemmur (centre). Le chef de bureau Mikaela nous a aidé à y arriver, mais il a payé deux fois ma carte de crédit pour cette transaction. Quelques jours plus tard, je lui ai demandé s'il y avait des mises à jour, car je vois encore que le double prélèvement sur ma carte de crédit et aucun crédit n'a encore été délivré. Elle n'a jamais fait ça. Une journée plus tard, j'ai parlé à un autre avocat de la table devant qui a dit qu'ils allaient me rejoindre. C'était la dernière fois que j'ai entendu parler de cela. Je suis de retour aux États-Unis et il n'y a pas encore de crédit pour cette double taxe. Je suis profondément déçu de leur manque de souci de résoudre mon problème créé par leur négligence.

Séjour en famille dans une belle suite junior. L hôtel est idéalement située - proche de tous commerce - proche des bus et des ramassages pour les excursions - Le personnel est au top - très accueillant, très serviable, ils ont répondu à toutes nos demandes ( restaurants - confirmation pour les excursions, sans gluten pour le petit dej) L hôtel est très calme , bien insonorisé, propre, ambiance feutrée , décor atypique. On a adoré - Merci pour l accueil

L'hôtel est situé sur la longue avenue Laugavegur et son activité commerçante et touristique, proche des principaux sites à visiter et à quelques minutes d'une longue promenade en bord de mer, à faire à pieds ou à vélo, pour voir le Voyageur, l'opéra et surtout tenter sa chance à la chasse aux aurores boréales sans faire des heures de route en pleine nuit (perso, j'ai eu cette chance d'en voir). Personnel très sympathique et aux petits soins pour régler les petits tracas du quotidien (un coffre coincé, une ampoule grillée, etc.). Petit déjeuner copieux et de qualité : bonnes viennoiseries, EXCELLENT pain, oeufs brouillés, bacon, fruits et... le petit verre d'une huile de poisson très odorante pour se donner du courage pour affronter le froid de l'hiver. Seuls bémols : chambres supérieures exiguës, un éclairage de la chambre insuffisant (dommage quand on sait que les nuits islandaises sont longues), pas de balcon et une isolation des chambres à la limite de l'acceptable (pour les sensibles du sommeil) Bon hôtel pour découvrir la vile.

I’m trying to write a balanced review … so here goes … Benefits: Location Clean rooms L’OR coffee machine … but there is a but later on …. Nice chocolate offered on check in but just slapped into my hand! 2 x bottles of water offered again just dumped into my hand no here we are complementary snacks and water on behalf of Canopy Hilton … I found this level of service not good. Set backs: Diamond member - remember a serious amount of money spent at Hilton brand hotels and extreme loyalty to the Hilton brand - No upgrade offered, but suites still Showing on Hilton app for entire stay and on booking.com Canopy Hilton might have shown the same commitment back to top tier members loyalty and in-fact a poor attitude and extremely lacking in customer service on front desk I would say 8/10 times during stay. No milk for L’OR coffee machine only creamer!! No milk for tea in room Poor bathroom amenities no shower cap, no toothbrushes, no razors etc had to ask not great! Housekeeping said they had none … asked at front desk and the Hilton colleague opened a draw full of amenities!!! Making guests go down to reception to beg instead of just providing in room!!! Demonstrates Poor customer service. Then to be told we may not have orange socks or shower caps we may have run out … surely at a top rated brand hotel there is stock take and orders are placed in a timely fashion! Not impressive from Canopy Hilton at all. No orange socks in room, but left bathrobes again poor customer service. No welcome to Canopy Hilton thank you for being a diamond member …. Again poor customer service not recognizing loyalty. No executive lounge - no drinks vouchers given to diamond members as in other Hiltons - seems mean and lacking in customer service. All in all as a diamond member felt a little let down after really looking forward to my trip especially at this brand of Hilton in a great location. Feels run by people who either haven’t been trained adequately, they have no commitment to the Hilton brand or simply just have no idea about hospitality.

This hotel has a lot going for it, but it's held back by the fit and finish of many of the hotel's spaces. Overall, the hotel just feels dated. The red carpet in all of the halls is faded and stained, the wood floor in the room had a lot of damage, and the spa is way past its prime. On a positive note, the furniture in the room has been updated recently and the pieces were nice plus I found the bed to be very comfortable. Also, breakfast was really good! The service at the hotel was also great. But that spa, ugh. It's a perk of being a gold/diamond member, but the spa is just not in good condition. Most urgently, something needs to be done about the steam room, it smelled awful while we were there and even made other parts of the spa smell. But overall, the spa was just not in good shape with damage everywhere. Also, the location of this hotel isn't great if you're looking to explore Reykjavik but, if like us, you want somewhere with free parking for you to explore the rest of Iceland, then this is a great location for you.

L'hôtel est très confortable dans un environnement propre et l'espace d'activité de la chambre est suffisant pour ouvrir deux grandes bagages en même temps. Il y a une fourchette de lavage de tête et un coiffeur,  Des dents de lavage à dents sont prêts à se préparer. Le petit-déjeuner est normal,  Ne vous attendez pas que la plupart des gens puissent se coucher.  La plus importante est sa thérapie à l'eau, il y a des chauffages à l'extérieur et à l'intérieur et une sauna! Vraiment merveilleux! Ce râle ne fournit pas de séjour pour les enfants, donc  Lorsque la chaleur est chaude, il n'y a pas beaucoup de gens qui ne sont pas très chauds, c'est très bon. Il y a aussi un service de massage, il faut payer seul, mais au plus tard à 6 heures, il n'y a que deux chambres, une personne par chambre, la personne qui veut essayer a pris note

Hôtel très bien situé dans l’axe principal de la ville à proximite des commerces, restaurants et de l’arrêt de bus pour le départ des excursions. Accueil chaleureux, personnel agréable pour nous aider dans l’organisation de notre séjour. Chambre spacieuse, literie confortable, décoration soignée. Petit déjeuner copieux et de qualité. Nous sommes partis avec nos 2 enfants et la chambre familiale était très adaptée. Le restaurant propose une carte réduite mais produits de qualité, et prix abordable dans un cadre moderne. Agréable fontaine à eaux en libre service et agréablement surprise de trouver des cosmétiques L’occitane dans la salle de bains ! Allez y les yeux fermés !

Dans l'ensemble, c'est correct, mais la réception a un restaurant asiatique au lieu d'être très sympathique, je ne sais pas pourquoi ; Le design de l'hôtel a des caractéristiques, est relativement nouveau, et peu d'Indiens et de Pakistanais ont l'air ennuyeux ; c'est un bon choix pour Lei City ; le stationnement peut être un peu difficile, mais c'est presque le cas en milieu urbain, rien à dire

Pros: The apartment is in a great location and plenty of room and a full kitchen. Cons: we had an issue with both of our bathrooms that caused loud and extremely smelly air to be vented up from the shower drains and took continuous emails and 4 days to fix. The fix was very simple and did not require an outside service or plumber to fix it (image shows missing piece in shower drain). The staff kept referring to the sulfur smell of their water which tourists are not used to but did not come out to fully investigate the issue until I sent them a video showing a wet towel physically bubbling off the ground by the vented air. They then came out, but only fixed one of the showers, which required multiple emails again and multiple days to have fixed. The smell was strong enough that it caused us to eat out for every meal instead of using the apartment kitchen as intended. We also needed to keep wet towels over the shower drains and towels at the bottom of the bathroom door and all windows open to sleep comfortably at night due to how overpowering the smell was. The apartment is considered self-service, but the supply room was continuously empty which meant that you were unable to grab supplies when needed. The state of the apartment was also concerning as the number 9 in the front of the building was missing from the wall, which made finding the apartment take a little longer when we arrived. There was also a light fixture hanging by wires that had fallen from the ceiling that prevented the use of the dining room table (this issue was fixed the first day, see image) I have given Sif Apartments (Hemaleiga) more than a month to work with me on a fair discount for the days affected, but they are slow to respond to emails, if responding at all, and only offered a discounted rate on the first night, which comes out to around 3% off the total stay. I have counter-offered that It would be fair to at least be discounted on the 4 nights it took them to fix the drain issue as we were unable to make full use of the apartment or cook in the kitchen during this time. Not to mention the countless emails and wasted time trying to fix the issue which should have been spent enjoying the beautiful city and vacation. The fix for the drain issue was simple, fast and easy and should have been done the first day they were made aware. While Sif Apartments (Hemaleiga) has the potential to be a great choice of housing while staying in Reykjavik, I would not recommend them until they can figure out a better system for supplies, urgent maintenance requests, and more training for their customer service team as this issue could have been easily resolved the first day and a fair compromise should have been an immediate offering. If we had not been traveling during the busy tourist season (June), I would have switched rooms on the first night as the smell was overwhelming, but no rooms were available in our area for a family of 4.