Hôtels 4 étoiles à Jalisco, Mexique

Me gustó el hotel, se ve que es nuevo tiene instalaciones muy bonitas y servicios de todo tipo toda, la gente es muy amable

I don't usually post negative comments, but if this will help another traveler make an informed choice, I thought I'd let you know a couple of things. First, I booked a junior suite with an ocean view. The rooms are very nice and spacious. However, our ocean view was actually of telephone poles and wires and the thatched roof of the club across the alley. I admit, the ocean was in view, beyond these obstacles. Our original room was on the 4th floor and the first night our roof sprung a fast leak due to the downpour outside. It was mostly cleaned up and we were told to let the front desk know in the morning that we needed to move rooms. I would have thought that due to the inconvenience of having to re-pack everything, that they would have given us an upgraded room. Instead, they gave us a junior ocean view suite on the 3rd floor with a closer view of the wires and rooftop. This room also had only one patio chair so even if we wanted to sit out on the patio, we wouldn't have been able to together. The resort itself has nice amenities.

We upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.

Stayed here for 3 nights and it was a great experience from start to finish. Specially when you get to wake up to El Castillo from your room and be surrounded by so much greenery all the time! And with a fantastic large pool! There were very few people and it's so close to Chichen Itza and it took us 3 mins to get to the new entrance at 8am and we were done by 11 and picked up by the shuttle for 100 pesos for 2 pax. Everything went so well, including the free pickup and drop to the Tren Maya station, to the room service, and to the people in the property always with a smile and happy to help (except for one disinterested lady at the reception). We ordered room service all days and liked everything we consumed, except for the grilled chicken which felt too dry sometimes. The breakfast dishes were also quite good. Would definitely recommend!

Excellent endroit, le personnel très attentif, le excellent repas et les réceptions et bars du lobby très gentils, ainsi que la vue et l'accès à la mer

Nice hotel. The food was generally good quality with various choices. The rooms were small and had to pay high premium for a more quiet part or you got the noisy ones by the lift or street view.  Reception stuff are really unwelcoming, unhelpful except David. Generally rate the service low all around except the restaurant staff. Would not go back, much nicer choices in Nurvo Vallarta.

They were having a power disruption (only partial power) when I arrived for check in. Things happen; but the way they were dealing with it was exceptional. The desk staff did everything they could to minimize the impact to the arriving guests until full power was restored. The only problem I had was that Trip stated they have an airport shuttle. They did not.  It seems that may have been canceled recently (benefit of the doubt) and Trip has not updated their information. That may be more Trips’s failing more than the hotel. It seems the responsibility of keeping Trip’s information accurate falls on Trip, not the individual vendors.

Le centre-ville est très bien situé, mais il est très important de prendre des places pour les visiteurs. La musique en direct chaque nuit, la nourriture a été variée chaque repas, et nous avons reçu un complimentaire repas amélioré, qui était délicieux. Le personnel frontal nous a permis un check-out plus tard, et la propreté du resort est exemplaire!

Le lit est très grand, le temps de petit déjeuner est 8-11 point, relativement riche. Mais la chambre est pas très séparée du son, tout est entendu à proximité. La tête du lit est prête à l'oreille, mais je ne veux pas l'utiliser, le tout est OK, la décoration est également relativement nouvelle.

L'hôtel est situé à l'aéroport pendant 40 minutes sans voiture, près de la salle d'exposition. Les plats sont très confortables, la sécurité est bonne, 6 jours de séjour! Très recommandé, l'hygiène est également très active.