Hôtels 4 étoiles à Jalisco, Mexique

Me gustó el hotel, se ve que es nuevo tiene instalaciones muy bonitas y servicios de todo tipo toda, la gente es muy amable

I don't usually post negative comments, but if this will help another traveler make an informed choice, I thought I'd let you know a couple of things. First, I booked a junior suite with an ocean view. The rooms are very nice and spacious. However, our ocean view was actually of telephone poles and wires and the thatched roof of the club across the alley. I admit, the ocean was in view, beyond these obstacles. Our original room was on the 4th floor and the first night our roof sprung a fast leak due to the downpour outside. It was mostly cleaned up and we were told to let the front desk know in the morning that we needed to move rooms. I would have thought that due to the inconvenience of having to re-pack everything, that they would have given us an upgraded room. Instead, they gave us a junior ocean view suite on the 3rd floor with a closer view of the wires and rooftop. This room also had only one patio chair so even if we wanted to sit out on the patio, we wouldn't have been able to together. The resort itself has nice amenities.

We upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.

The hotel is an absolute gem—brand new and impeccably maintained! Don’t let the 1km unpaved access road intimidate you (we were at first); as you approach, the stunning building emerges like a sparkling reward at the end of the tunnel! 😀 One side offers a glimpse of the Mayan pyramid’s peak—pure magic! The other side overlooks the spacious pool and lush gardens. No matter your room’s view, you’re in for a treat. All the staff are incredibly friendly and welcoming. Room service is a steal—totally worth it. The pool is inviting, though the water felt just a touch chilly to me.

Excellent endroit, le personnel très attentif, le excellent repas et les réceptions et bars du lobby très gentils, ainsi que la vue et l'accès à la mer

Je suis allé dans cette localité il y a 2 ans quand il était Grand Fiesta Americana. Le menu et la qualité du restaurant de dîner étaient excellents. Comme Hilton, la qualité de la nourriture dans les restaurants a certainement dépassé de 8 à 5. Le divertissement nocturne est très mauvais. Ils ont besoin de faire des activités de piscine plus amusantes et des spectacles de nuit. Il n'y a rien à faire la nuit après le dîner. Je recommande de travailler sur des menus meilleurs, la qualité de la nourriture et le divertissement. Le restaurant mexicain a principalement de la nourriture américaine. Le restaurant italien a des options très limitées et la nourriture n'est pas bonne. Je ne pouvais même pas manger ma nourriture italienne. Mais la position, le service et la vue de l'hôtel sont excellents. Je déteste écrire des commentaires négatifs mais c'est un commentaire honnête. Merci!

Nice hotel. The food was generally good quality with various choices. The rooms were small and had to pay high premium for a more quiet part or you got the noisy ones by the lift or street view.  Reception stuff are really unwelcoming, unhelpful except David. Generally rate the service low all around except the restaurant staff. Would not go back, much nicer choices in Nurvo Vallarta.

They were having a power disruption (only partial power) when I arrived for check in. Things happen; but the way they were dealing with it was exceptional. The desk staff did everything they could to minimize the impact to the arriving guests until full power was restored. The only problem I had was that Trip stated they have an airport shuttle. They did not.  It seems that may have been canceled recently (benefit of the doubt) and Trip has not updated their information. That may be more Trips’s failing more than the hotel. It seems the responsibility of keeping Trip’s information accurate falls on Trip, not the individual vendors.

Le centre-ville est très bien situé, mais il est très important de prendre des places pour les visiteurs. La musique en direct chaque nuit, la nourriture a été variée chaque repas, et nous avons reçu un complimentaire repas amélioré, qui était délicieux. Le personnel frontal nous a permis un check-out plus tard, et la propreté du resort est exemplaire!

Je recommande l'hôtel, est propre, les chambres, la piscine, les halls, la salle de bains, les lits, le restaurant, tout est propre, honnêtement, c'était une surprise pour moi, ( j'étais à The Hard Rock Hotel il y a 6 mois dans un Jr. L'hôtel est très confortable et très confortable. Les chambres sont aussi grandes et très calmes, mes filles an I était très satisfait.