Hôtels 4 étoiles à Virginie, États-Unis

I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly. The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am! The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what? The Wifi in the room is not free unless you are a Bonvoy member. There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out. The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty. We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying. This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality. Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!

The shuttle driver to the airport was the highlight of this stay, which, as a Sheraton, should not be the expectation. The desk staff were pleasant enough, but when leaving the lobby to cross the driveway to the second building where the room was located, we saw the most ridiculous situation I have ever encountered at a hotel or even MOTEL. The entry was a split level, ten or so steps up or down without any ramp or elevator. Seeing as the clerk saw we were traveling internationally and had three massive and heavy suitcases, placement in that location was inconvenient at best. If I had not had my son present, there is no way that I could have lifted the luggage to arrive at the room. This does not even take into account someone with mobility concerns. The restaurant staff were courteous enough, but prices were insanely elevated. Vending machines were scarce and had different offerings in the main building and the satellite building. For example, my building had empty snack machines and the main building had soda machines and ice machines with no prices noted, and when a card was used, the soda was 4.00. All in all, would NOT recommend whatsoever. The poorest Sheraton I have ever stayed at. Unfortunately, I had told my family that Sheraton was considered a good hotel chain. No longer true if this is a representation. Sewage leaking in the parking garage with caution tape all around was just icing on the cake.

Deux nuits de stationnement, la facture de stationnement fournie par la réception a été affichée à 93.28, et enfin, il a été découvert que la carte de crédit était versée à 100 dollars, non plus pour quelle raison?

Celui-ci est très bien situé dans le centre de la ville. La vue sur le centre-ville de DC et la rivière Potomac était exceptionnelle. La location était excellente - très promenable à la gare Rosslyn. Un court coup est le bureau de front. A environ 3:55 am in the first night, the hotel suddenly charged my credit card, which was previously used for deposit when check-in. Il était vraiment détressant d'être réveillé au milieu de la nuit pour un grand nombre d'opérations non autorisées. Comme je me suis inquiétée d'un usage frauduleux potentiel, je n'ai pas pu dormir. Le matin suivant, j'ai fait une enquête doucement à l'avant, mais le employé a simplement répondu que c'était une erreur de système de manière très indifférente. La réponse de ne pas l'avoir traitée comme si elle n'était rien et qu'elle devait être libérée plus tard était disproportionnée de sa facilité. Je pense qu'il y a de la possibilité d'améliorer encore le système de transaction ou la qualité du service de l'hôtel.

L'hôtel dispose d'une excellente position. Les chambres sont grandes, le lit est grand, la salle de bains est de taille normale. Il est un hôtel ancien qui ne l'entretient pas et ne le rénovét pas. Il a des tapis vieux et sales, il est désagréable de se baigner parce que l'eau sort de la baignoire, le toit de la baignoire a des manches d'humidité, les ascenseurs ne sont pas propres. Ils font le service de nettoyage de la chambre chaque jour par la voie. Les cartes de la porte ne s'ouvrent pas bien. Le petit déjeuner est bien, mais très basique et tout avec des outils à jeter, et il n'y a pas de manteau sur la table. C'est dommage, car c'est peut-être un grand hôtel.

La chambre était totalement propre, le lit était confortable. La salle de bain n'était pas à mes normes, autour de la douche elle avait construit de la saleté et l'intérieur de la douche. Le sol n'était pas swap dans la salle de bains. Le lit du canapé était cassé, donc ma fille et j'ai dû faire le lit pour le réparer... un séjour en général bien.

Ambiente muito agradável, com muitos restaurantes próximos. Estacionamento incluído na diária, o que é pouco comum na região. Café da manhã bom em um restaurante lindo! Bar muito interessante no Hall. Único ponto não tão positivo, é que ocorrem vários eventos no hotel, o que dificulta um pouco o estacionamento e em um dos dias o barulho passou das 22h. Porém nada suficiente para desabonar o hotel.

On the positive side, the location is excellent - in a peaceful neighborhood, yet I was in easy walking distance to the Convention Center and lots else, with a centrol location for pretty much wherever you’d like to go, as well as decent parking options.  It is also a lovely historic property full of character.  On the flip side of being old, it seems that every door sticks when you try to open or close it and it is not friendly for those who need accessibility, with stairs here and there you have to lug your suitcase up.  Back on the bright side, the little black cat who hangs out around the place is adorable and sweet and made my day whenever I ran into it.

Spacious rooms. TVs. Bit dark and dated. Small issue, we didn't have coffee packs for the coffee maker. A very nice man at the office gave me one. We needed additional towels and delivery was prompt.

As we checked in, we were told that the hotel was having problems with the system that activate the keys for the room door and that if we played around with the key at our hotel room door that it would eventually work. We tried getting into our room for over 20 minutes and couldn't. Went back to the desk and this time she was able to activate the key because it let us in this time. Then, it says on the door of the pool ( in which our room was directly in front of) that the pool closes at 10pm. We'll, at 1am people were still in the pool and the children were screaming like crazy. We didn't get rest at all. We would never stay here again