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5 étoiles

Marco Polo Plaza Cebu
4.5/588 Commentaires

Marco Polo Plaza Cebu

Cebu City Cebu|À 2.9km de la Rustan’s
This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

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Voyage d'affaires

Main Hotel & Suites
4.2/540 Commentaires

Main Hotel & Suites

Cebu City Cebu|À 2.23km de la Rustan’s
I had a wonderful Christmas Hotel 2022 Staycation experience courtesy of the Main Hotel and Suites located in Barangay Banilad in the City of Cebu. This is my 21st Hotel-Resort-Farm-Campground Staycation in total here in Cebu since Christmas 2020. I instantly noticed most of their guests are foreign tourists. I easily feel the warmth the moment they welcomed me and I could feel at home away from home with their kind and accommodating staff like the  Housekeeping personnel, Irene Tolentino who carry my traveling bag to my standard queen room while having my vlogging, and Stanlee Montecalvo for the maintenance for something that needs to be fixed with Security Guard Jonathan Mendoza who act as my cameraman and delivered all my needs in the room. All these things are made possible by Front Office Associate Joyce Villanueva from the booking reservations up until our constant communication as she instantly answered all my queries and requests weeks before my stay. I got the biggest surprise when I was given that amazing Christmas gift hotel room upgrade on that Christmas morning when Front Office Associate Sheila Matuguina handed me the key for the Main Suite Room with a king-size bed, a sofa, a spacious shower & toilet, a personal refrigerator, a kettle, safety deposit box and has a small balcony overlooking the city view. I could still remember this beautiful serene Christmas night when I powered off all the lights while I was seating on top of my big king-size mattress with large soft pillows at my back and on my head while leaning on the wall. I was deeply mesmerized by the beauty of the city by night from the main suite room window. I couldn't imagine that I can have this kind of wonderful celebration on Christmas night blessed with good weather and a good climate. Two years ago, we were in quarantine and social distancing with strict protocol to follow brought by the Covid-19 pandemic, and a year ago, we are to deal with the devastating aftermath of super typhoon Odette without power, no water supply, limited supply of food, most houses were destroyed and several families were homeless. No wonder they have been awarded Tripadvisor's Travelers' Choice Award winning for consecutive years for the kind of service they have given me. With this track record, now I know the reason why travelers both local and foreign nationals choose to stay here because I, myself personally experience it.

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Découvrez les avis des clients sur les hôtels à Cebu

Vous recherchez des hôtels à Rustan’s ? Consultez les prix et choisissez la meilleure offre pour votre séjour.
Cebu Parklane International Hotel
4.3/5174 Commentaires
Cebu City
I have stayed in this hotel over 100 nights in the last 10 years. Perfect location, just remodeled room, great staff, 5 minute walk to Ayala mall, and best gym in the city!!
Hop Inn Hotel Cebu City
4.4/599 Commentaires
Cebu City
Je lui donnerais un 3/5 pour mon séjour de 3 nuits! Les chambres étaient propres et tranquilles. Il est loin de la musique ou du bruit de quelque part. Les chambres sont nouvelles aussi. Il est bon marché pour vous obtenir ce que vous avez payé. Les membres du personnel du Front Desk peuvent être un peu plus accueillis pour être honnêtes. Ils vous regarderont quand vous passerez par la réception, surtout pendant le temps de la journée de l'après-midi, la fille et le gars et les deux gars du matin sont la personne la plus froide jamais. Ils ont besoin de l'expérience avec un sourire sincère et accueillant. Ils ont été très bien placés pour vous offrir un minibar ou une chaudière d'eau pour un café ou quelque chose.
MJ Hotel and Suites
3.9/537 Commentaires
Cebu City
The location of MJ Hotel & Suites was very convenient. It was only a short walking distance from a major mall (Ayala Mall) where food stores are abundant and ATM machines are easy to find. The hotel staff are helpful and quick to respond to room service requests. Particularly appreciated that when I first enter my room it smelled fresh and clean. I like it very much that there are sachets of service coffee available in the room along with a water heater. Cold drinking water is also free 24/7 because there is a service water dispenser on every floor. The room is spacious. For someone like me who travels for work, the best thing is a good wifi connection, and this hotel has it. A little bit of a downside is the lack of a working table lamp for some guests like myself who works at night on my laptop and needs sufficient lighting. But overall, this hotel is a good value for the money spent. Looking forward to staying again in MJ Hotel next time I will be in Cebu.
Seda Ayala Center Cebu
4.5/5257 Commentaires
Cebu City
La nourriture et le service étaient excellents et la chambre est parfaitement propre, le seul c'est quand je suis arrivé, le hall de l'hôtel était super chaud, pas une seule climatisation n'était allumée, je dirais, j'ai passé 10 à 15 bonnes minutes à attendre dans le lobby car j'ai également dû remplir des formulaires pour mon séjour. Mais à part ça tout était parfait
Magabelle Guesthouse
3.6/51 Commentaires
Cebu City
Tout va bien !
Red Planet Cebu
4.2/5126 Commentaires
Cebu City
We’ve been here second time around, because we really like the area closest to mall. Second time around was same floor but the rooms facing to the busy roads which we cannot sleep well because the noise of vehicles very loud. We ask the staff to move other room in the middle of the night, luckily she let us to transfer another room without hesitation. In the other room the aircon is quite noisy but overall is good.

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