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NH Collection Eurobuilding
4.5/588 Commentaires

NH Collection Eurobuilding

Madrid|À 0.42km de la RESTAURANTE VIABANA
My wife and I stayed here for 4 nights in February. We would never stay here again. In terms of facilities and comfort, we had a pleasant stay. Our bedroom was large, clean, and well-furnished, and the adjoining gym and spa is fantastic. We opted for a VIP stay, meaning we were on the VIP floor (the highest floor – 15), and this included a VIP lounge, and free gym and spa access. Unfortunately, our stay at this otherwise decent hotel was overshadowed by a theft from our room. One afternoon, whilst we were at the gym, I had a €50 note stolen from my wallet, which had been left in our hotel room. I only realised a few hours later when we were out for dinner. When we traced back our day, and our spending, it became clear the money could only have gone missing when my wallet had been left unattended in the room for 4 hours. The theft of the money is not hugely fundamental. (We were planning to leave a much bigger tip for the hotel staff than a mere €50.) The sad reality, however, was that our trust and safety had been compromised. We no longer felt safe to leave valuables in our room. We felt violated, and our trust in the hotel had been breached. This incident was made worse by the poor way it was dealt with by the Guest Relations Manager, Paul Cozma. Paul approached us during breakfast the next morning. He said he wanted to resolve the issue and repair our trust in the hotel. He asked us for ideas on how to fix the problem. We couldn’t think of anything at the time, but a few hours later we suggested the hotel arrange a free taxi for us back to the airport later in the week (€30). This would have been a nice gesture. Later that same day, Paul and the hotel rejected our suggestion. In the end, the hotel failed to do or offer anything. We had asked Paul whether anyone from the hotel had accessed our room between 12pm and 4pm on the day in question. (The room had already been cleaned at 11am.) Paul told us, yes – a member of staff had entered our room between those times. However, this member of staff was a “long established and trusted employee who had worked at the hotel for 30 years”. Consequently, nothing was done. No questions asked. No investigation. No apology. To his credit, Paul Cozma was always polite and respectful. However, for a ‘Guest Relations Manager’ Paul has no power or influence to maintain or repair guest relations. On the day we were leaving, Paul even admitted to us that he had failed to offer any solutions or take any action regarding the theft from our room. Having read the reviews on Tripadvisor, we noticed that other people have had similar experiences. Whilst staying at the hotel, other guests have had money stolen from their rooms. We cannot recommend staying at this hotel, therefore and we would encourage readers of this review to think twice. Ask yourself this: if multiple guests at this hotel have reported money being stolen from their rooms, most likely by the hotel’s own staff – with the hotel failing to

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Vous recherchez des hôtels à RESTAURANTE VIABANA ? Consultez les prix et choisissez la meilleure offre pour votre séjour.
AC Hotel Cuzco
4.4/540 Commentaires
Quand la station de métro sort, elle est au carrefour, et il y a le Burger King en bas. Il se trouve à quelques pas des deux arrêts de la station de métro Bernabeu. Les conditions de l'hôtel sont très bonnes, le prix est également bon marché
Hostal Siesta & Go
3.4/518 Commentaires
Pas mal, l'attitude du service est bonne, le séjour est bon, on peut dire que c'est un hôtel très sûr, l'emplacement est également très proche de la station de métro, dans le centre-ville, à côté du British Palace est très pratique !
NH Madrid Paseo de la Habana
4/573 Commentaires
La chambre que vous réservez par tour ne correspond pas à ce que je cherche à allouer à l'hôtel. Il mettait une chambre de 16 mètres carrés et la réalité était qu'il ne pouvait pas atteindre 10... Un seul lit individuel et un bureau qui ne pouvaient pas être utilisés parce qu'il y avait une télé sur lui. En plus de ne pas être rénové J'ai payé un supplément à l'hôtel pour qu'on me donne une chambre NH. L'hôtel a accusé Trip de ce problème.
Roisa Hostal Boutique
4/549 Commentaires
The accommodation is really great for the value - I was positively surprised. It has very good location - just in front of the bus stop that you can easily reach the city center and on a 5 min walking distance from the Metro station Colombia. Rooms are new, very clean, stylish and spacious, bathroom is big enough, the room had a big balcony to the inner yard (not noisy). Internet connection is more than perfect. Room was cleaned every day. The reception is 24/7 and very friendly The windows are soundproof but unfortunately the walls are not - they are rather thin so you ca hear every little and not so little noise from the corridor or next room (or maybe because the bed was just next to the corridor wall). Some guest were rather noisy late in the evening/night and makes it difficult to sleep The TV had no English channels
NH Collection Eurobuilding
4.5/588 Commentaires
My wife and I stayed here for 4 nights in February. We would never stay here again. In terms of facilities and comfort, we had a pleasant stay. Our bedroom was large, clean, and well-furnished, and the adjoining gym and spa is fantastic. We opted for a VIP stay, meaning we were on the VIP floor (the highest floor – 15), and this included a VIP lounge, and free gym and spa access. Unfortunately, our stay at this otherwise decent hotel was overshadowed by a theft from our room. One afternoon, whilst we were at the gym, I had a €50 note stolen from my wallet, which had been left in our hotel room. I only realised a few hours later when we were out for dinner. When we traced back our day, and our spending, it became clear the money could only have gone missing when my wallet had been left unattended in the room for 4 hours. The theft of the money is not hugely fundamental. (We were planning to leave a much bigger tip for the hotel staff than a mere €50.) The sad reality, however, was that our trust and safety had been compromised. We no longer felt safe to leave valuables in our room. We felt violated, and our trust in the hotel had been breached. This incident was made worse by the poor way it was dealt with by the Guest Relations Manager, Paul Cozma. Paul approached us during breakfast the next morning. He said he wanted to resolve the issue and repair our trust in the hotel. He asked us for ideas on how to fix the problem. We couldn’t think of anything at the time, but a few hours later we suggested the hotel arrange a free taxi for us back to the airport later in the week (€30). This would have been a nice gesture. Later that same day, Paul and the hotel rejected our suggestion. In the end, the hotel failed to do or offer anything. We had asked Paul whether anyone from the hotel had accessed our room between 12pm and 4pm on the day in question. (The room had already been cleaned at 11am.) Paul told us, yes – a member of staff had entered our room between those times. However, this member of staff was a “long established and trusted employee who had worked at the hotel for 30 years”. Consequently, nothing was done. No questions asked. No investigation. No apology. To his credit, Paul Cozma was always polite and respectful. However, for a ‘Guest Relations Manager’ Paul has no power or influence to maintain or repair guest relations. On the day we were leaving, Paul even admitted to us that he had failed to offer any solutions or take any action regarding the theft from our room. Having read the reviews on Tripadvisor, we noticed that other people have had similar experiences. Whilst staying at the hotel, other guests have had money stolen from their rooms. We cannot recommend staying at this hotel, therefore and we would encourage readers of this review to think twice. Ask yourself this: if multiple guests at this hotel have reported money being stolen from their rooms, most likely by the hotel’s own staff – with the hotel failing to
Apartmenty Chamartin
1/51 Commentaires
Cette adresse est un domicile privé, le propriétaire de l'entreprise Hotelias hospitality services est un fraudeur reconnu. la maison n'est pas loue à personne. Veuillez ne pas payer plus de réservations car, quand personne ne vous répondra et vous perdraz votre argent.

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