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Grand Sierra Resort and Casino
4.1/5116 Commentaires
I ordered food to be delivered to my room once. It was missing half of what was supposed to be there. It was also 35 minutes late from when they said it would be delivered. And it was cold. Another night I was waiting for the front desk to pick up the phone for 50 minutes. At 10pm. Another night the two front desk agents I talked to were very confused. The first one gave me wrong info, and the second one corrected what I was told, but then sent me away to come back later. I really like GSR, and I really enjoy the pool, the rooms are beautiful, the nonsmoking rooms are great, etc. But I do feel they could use a massive customer service training overhaul.
Sonesta ES Suites Reno
3.7/5101 Commentaires
Après une horrible expérience dans un autre hôtel (checked out immédiatement due to uncleanness), je me suis rendue autour avec un nouveau chiot sur la nuit à la recherche d'un endroit pour rester. Le restaurant est très confortable, le restaurant est très confortable et le restaurant est très confortable. La chambre était propre, le lit était très confortable, et je suis placé au premier étage près d'une porte extérieure qui était très utile.
Homewood Suites by Hilton Reno
4.3/570 Commentaires
The place seems very unorganized. Tammy Adams is supposed to be the manager but we stayed 3 weeks and many things were not up to Hilton standards We had no phone , clock or desk lamp. I tried to call the front desk several times and let the phone ring at least 20 times each time and no one answered. I was a cancer patient and really was not well. I was taking meds every hour and a half day and night. Not having a clock was very difficult in the night. A friend sent flowers and she hadn’t heard from me so she actually called to find out that they had arrived so my husband went to get them. David, at the desk, said he’d come up to tell me but I he didn’t leave me sticky note on the door. If I had a phone , like at other hotels, I would have been left a message. We were told housekeeping would come on Thursday, then Friday then finally came on Saturday. I was really suffering and bed ridden. The housekeeper Allie was so accommodating and helpful. I want to compliment her. I asked about why she hadn’t come and she said she’d been assigned 413 not 415 those days. The next week no service until Monday of the following week then again on Wednesday. The day before we left. It seems like there is no house keeping supervisor. I do want to compliment Crystal who was serving breakfast and Wednesday evening social refreshments She is very friendly and helpful she makes sure the food is great. Home made cookies a favorite. Even though CRol Nicholson is the event manager, she is very friendly to the guests and staff. She helped us get our reservations straightened out because we had to stay the 2 weekends We could have been with out a room if Carol hadn’t fixed it. My husband had tried to arrange the reservations with Anita but not done right. A suggestion for the custodian. The lobby restroom floor was very wet after he mopped yes there was a cone saying wet floor but I suggest he be given a dry mop to use after using the wet one. A disabled lady had to use it and had to grab the sink. It’s not hard to dry the floor!!! I’m disappointed that the quality of this Hilton has dropped so much. We’ve been going there over 5 years because of my health problems.
Holiday Inn Express & Suites Reno Airport
4.4/5101 Commentaires
Nous avons séjourné dans de nombreux hôtels HI Express au fil des ans et je ne taris pas d'éloges sur celui-ci. Le personnel était sympathique. C'était propre et les lits étaient confortables. Le petit déjeuner était exceptionnel avec tellement d'options. Nous avons même eu du bacon cuit régulier! C'était un peu cher mais nous avons apprécié notre séjour. Nous reviendrons quand nous serons dans la région.
Element Reno Experience District
4.4/578 Commentaires
Superbe hôtel, le nouveau paysage est bon, et le petit-déjeuner gratuit. Le lit et l'eau chaude sont très confortables dans la chambre, il convient de revoir. Le petit déjeuner est bon, vous pouvez aussi prendre du café.
SpringHill Suites Reno
4.4/5108 Commentaires
L'environnement est très beau, l'espace est très grand, le service est très bon, le petit déjeuner est très délicieux, les installations de la chambre sont très complètes, les lits sont très confortables, la nettoyage est très propre, l'environnement est très beau, très confortable.

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