Hôtels 4 étoiles à Riyad, Arabie saoudite

Situé en plein centre de Riyad, cet hôtel bénéficie d'un accès facile aux transports en commun et se trouve à proximité de centres commerciaux et de restaurants. Bien que ses installations soient assez simples, il offre un bon rapport qualité-prix.

Tout a été excellent, mais le personnel doit être amélioré. Lorsque j'ai visité le centre de fitness la nuit, il n'y avait pas de membre du personnel au comptoir, et j'ai attendu plus de 10 minutes pour un toilet même si j'avais déjà informé le personnel de fitness au début de ce matin.

The hotel was clean and staff were very friendly but the room design was bad, a huge walkway took almost 1/3 the room size

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.

L'hôtel est très bien, a complètement dépassé les attentes et la communication pour le départ tardif s'est déroulée sans problème.

Hotel was amazing! It’s only 1 year old! Brand new!! Everything is super clean and luxurious. Breakfast buffet had huge selection of healthy and delicious food. Location is superb close to Kingdom Centre. Highly recommend and will definitely come again.

Room: big, clean and quiet Gym: very big with many different machines. Really enjoyed Breakfast: quite big buffet also healthy options and Arab dishes Service: very friendly Location: close to main metro line. Not super central, but everything was easy to reach with Uber Overall a very good choice for a fair price

فندق رائع جدا وهذه المرة الثالثه التي اقيم فيه وجميع موظفين الفندق رائعين جدا في تعاملهم منع ضيوف الفندق شكرا لإدارة الغندق وشكرا لجميع موظفين الفندق

L'hôtel est en centre-ville et bénéficie d'un excellent emplacement. Les équipements des chambres sont relativement neufs. Le petit-déjeuner est très copieux. Le petit-déjeuner est excellent pour Riyad, mais la chambre est très petite et le prix est élevé.

Excellent staff — very friendly, courteous, and accommodating. We arrived well before check-in, and the team kindly arranged an early room, which was greatly appreciated. I can’t thank the staff at check-in, the restaurant, and room service enough for their hospitality, kindness, and respect. The room was large, clean, and well maintained, with a comfortable king bed, plenty of power outlets, quiet and efficient air-conditioning, and good amenities. The buffet breakfast was very good, with daily variety, fresh juices, an omelette station cooked to order, a good bread selection, and decent machine coffee. Location as with 15 to 20 minutes from all attractions and malls. Ubers and Bolt was ready available. Sky bridge was walkable during cold but would be a challenge during the hot season. Down points: • Premium room was expected to be on a higher floor, but the room faced the roof line with no view. • Shower head would not stay in position and kept sliding down. Overall, a pleasant stay with excellent service, with only minor room issues.