C'était un complexe hôtelier magnifique.
On peut choisir entre un petit-déjeuner occidental et japonais. J'ai opté pour le petit-déjeuner occidental et j'ai savouré le pain, les smoothies et les autres mets délicieux.
Truly most stunning architecture. We chose a “Villa” that’s stone n wood. We love the attention to detail of everything in the room. I was so relaxed I fell asleep on the sofa n missed the heavenly bed w/the fluffiest duvet on Earth. We love the eel kaiseki dinner which was so delicious. The best part was going to their sister property Aqua Ignis which is a huge hotel w/many outdoor onsens. The H Confectionary cake sweets shop was out of the world! I got some chocolate balls w/cream inside, too yummy for words. Also had a great massage in the spa by the kindest n most passionate masseuse Doy. We’ll go back n stay there soon
Le restaurant est très confortable et très confortable. Le mauvais côté est le salon de club non disponible et le toilette de la chambre des clients était vieux et ne pas être totalement propre il y a des cheveux sur le sol décevant 🙁
The hotel is located on a mountain with beautiful scenery. However, the facilities are spread out across different areas of the mountain. In particular, the restaurants are mostly located downhill, and guests need to walk long distances using stairs or escalators. This layout is not very suitable for elderly guests or families with young children.
The male staff member who handled our check-in was clearly unprofessional. He was unable to answer basic questions or properly introduce the hotel facilities. Our booking included both breakfast and dinner, but when we asked which restaurant we should go to for meals, he simply told us to make a reservation online. When we explained that we were unable to do so and asked for his assistance, it turned out that he did not know how to use the system himself. He also did not seek help from his colleagues, resulting in a long delay. Eventually, he told us that only one restaurant accepted walk-in guests.
After making our way down to that restaurant, the staff there informed us that dinner was not included at that location. Fortunately, the restaurant staff helped us by making a phone call and discovered that the hotel had already arranged our dinner reservation at a specific restaurant in advance. This made us question whether the check-in staff had provided incorrect or careless information.
The breakfast arrangements were also very disappointing. The breakfast menu listed around ten options, but almost all of the Japanese-style breakfast slots were already fully booked. We had checked in at around 5:00 p.m., which made this situation even more unreasonable. Afterward, we noticed similar complaints in other reviews regarding the hotel’s poor dining arrangements.
The bathing area was visually appealing, but the amenities were very limited. There was no water dispenser, facial cleansing products, or skincare items provided—only a hair dryer.
In summary, the hotel’s hardware and design are quite good and tasteful, but the service quality and overall management are extremely poor.
Lorsque j'ai pris un bain dans les bains extérieurs, la nuit était pleine lune.
Le paysage était presque entièrement plongé dans l'obscurité, hormis le clair de lune,
et seul ce clair de lune éclairait la surface de la mer.
Ce spectacle mystique m'a fait me demander si le monde avait toujours été ainsi.
Les bains, les repas et les installations de l'hôtel étaient tous excellents et très agréables.
The hotel suite is 100m2 and is huge . Our suite was with 3 futons, perfect for 3 gentlemen. The huge bathroom was well supplied with the nicest cosmetic amenities and fluffy towels.
Everything in the refrigerator was free, even wines. However we did not consume any. The Club lounge on the fifth floor was already well supplied with all kinds of snacks, beverages and wines, open from morning to late night.
We had a Japanese breakfast on day and a western breakfast on the second day. Both were excellent.
Les grandes fenêtres de notre chambre offraient une vue panoramique sur la baie, et le coucher de soleil était spectaculaire ! Nous avons savouré une luxueuse sélection de fruits de mer au dîner et au petit-déjeuner, un vrai délice. Nous avons également fait griller des guimauves dans le salon, joué au ping-pong et fait du yoga matinal ; nous avions donc de nombreuses activités à notre disposition. Le grand bain public était très agréable et l'eau était agréable, mais cela aurait été encore mieux avec un bain à eau libre. Le personnel de l'hôtel était également très sympathique et nous a offert un excellent service. Merci beaucoup !
Marvellous experience started by warm welcome from hotel staff and then the cozy and clean hotel room. Dining experience exceeded my expectations. Food were fabulous.
I have two feelings about this stay.
1. The photo posted by this website was a lie - the room was very different to the reality. For a start there was no in room onsen and that had been a major factor in me making this booking. I was really disappointed on arrival.
2. However it has to be said the staff are fabulous, the food excellent and everything about the place shows a tremendous attention to detail. After a lovely long soak in the Onsen available to guests and a fabulous dinner my mood was quite recovered. I would have no hesitation in recommending this hotel for someone looking for a luxurious retreat and plan to return myself.
Exceptionnel
16 évaluations
9,8/10
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1 242 NZD
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9.1/10
Excellent
SsMmmm_n@@The hotel is located on a mountain with beautiful scenery. However, the facilities are spread out across different areas of the mountain. In particular, the restaurants are mostly located downhill, and guests need to walk long distances using stairs or escalators. This layout is not very suitable for elderly guests or families with young children.
The male staff member who handled our check-in was clearly unprofessional. He was unable to answer basic questions or properly introduce the hotel facilities. Our booking included both breakfast and dinner, but when we asked which restaurant we should go to for meals, he simply told us to make a reservation online. When we explained that we were unable to do so and asked for his assistance, it turned out that he did not know how to use the system himself. He also did not seek help from his colleagues, resulting in a long delay. Eventually, he told us that only one restaurant accepted walk-in guests.
After making our way down to that restaurant, the staff there informed us that dinner was not included at that location. Fortunately, the restaurant staff helped us by making a phone call and discovered that the hotel had already arranged our dinner reservation at a specific restaurant in advance. This made us question whether the check-in staff had provided incorrect or careless information.
The breakfast arrangements were also very disappointing. The breakfast menu listed around ten options, but almost all of the Japanese-style breakfast slots were already fully booked. We had checked in at around 5:00 p.m., which made this situation even more unreasonable. Afterward, we noticed similar complaints in other reviews regarding the hotel’s poor dining arrangements.
The bathing area was visually appealing, but the amenities were very limited. There was no water dispenser, facial cleansing products, or skincare items provided—only a hair dryer.
In summary, the hotel’s hardware and design are quite good and tasteful, but the service quality and overall management are extremely poor.
IInvitéI have two feelings about this stay.
1. The photo posted by this website was a lie - the room was very different to the reality. For a start there was no in room onsen and that had been a major factor in me making this booking. I was really disappointed on arrival.
2. However it has to be said the staff are fabulous, the food excellent and everything about the place shows a tremendous attention to detail. After a lovely long soak in the Onsen available to guests and a fabulous dinner my mood was quite recovered. I would have no hesitation in recommending this hotel for someone looking for a luxurious retreat and plan to return myself.
DDenise LoTruly most stunning architecture. We chose a “Villa” that’s stone n wood. We love the attention to detail of everything in the room. I was so relaxed I fell asleep on the sofa n missed the heavenly bed w/the fluffiest duvet on Earth. We love the eel kaiseki dinner which was so delicious. The best part was going to their sister property Aqua Ignis which is a huge hotel w/many outdoor onsens. The H Confectionary cake sweets shop was out of the world! I got some chocolate balls w/cream inside, too yummy for words. Also had a great massage in the spa by the kindest n most passionate masseuse Doy. We’ll go back n stay there soon
IInvitéLorsque j'ai pris un bain dans les bains extérieurs, la nuit était pleine lune.
Le paysage était presque entièrement plongé dans l'obscurité, hormis le clair de lune,
et seul ce clair de lune éclairait la surface de la mer.
Ce spectacle mystique m'a fait me demander si le monde avait toujours été ainsi.
Les bains, les repas et les installations de l'hôtel étaient tous excellents et très agréables.
RRonThe hotel suite is 100m2 and is huge . Our suite was with 3 futons, perfect for 3 gentlemen. The huge bathroom was well supplied with the nicest cosmetic amenities and fluffy towels.
Everything in the refrigerator was free, even wines. However we did not consume any. The Club lounge on the fifth floor was already well supplied with all kinds of snacks, beverages and wines, open from morning to late night.
We had a Japanese breakfast on day and a western breakfast on the second day. Both were excellent.
JjengreyesLe restaurant est très confortable et très confortable. Le mauvais côté est le salon de club non disponible et le toilette de la chambre des clients était vieux et ne pas être totalement propre il y a des cheveux sur le sol décevant 🙁
Mmayu24Le service client à la réception était médiocre. Peut-être qu'il était encore nouveau ! Je veux que tu t'entraînes un peu plus.
Comme je voyage avec des enfants, j'aimerais qu'ils me fassent savoir lors de l'enregistrement s'il n'y a pas de vêtements pour enfants dans la chambre.
Vous n'êtes alors pas obligé d'aller le chercher à chaque fois.
Je pense que s'ils résolvaient ce problème, je serais en mesure de fournir un meilleur service client. 
Je te souhaite le meilleur.
IInvitéC'était un complexe hôtelier magnifique.
On peut choisir entre un petit-déjeuner occidental et japonais. J'ai opté pour le petit-déjeuner occidental et j'ai savouré le pain, les smoothies et les autres mets délicieux.
IInvitéMarvellous experience started by warm welcome from hotel staff and then the cozy and clean hotel room. Dining experience exceeded my expectations. Food were fabulous.
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