Hôtels 5 étoiles à Province de Van, Turquie

We stayed at this hotel for one night mainly to enjoy the facilities such as the swimming pool, sauna, steam room, and spa area. First of all, I would like to appreciate the staff and management for being friendly and helpful. We accidentally booked for the wrong date, and they kindly helped us change the booking to one day earlier so we could stay immediately, which we were very thankful for. The room itself was spacious and comfortable, and the breakfast had a good variety of options. Overall, the room and breakfast experience were good. However, the main disappointment was the wellness facilities, which were the main reason we chose this hotel. When we arrived, there were some cleanliness issues in the bathroom, including stains in the toilet, and we had to request additional cleaning. The swimming pool was extremely cold and basically unusable. We were told it had been turned off because of the seasonal change, which was disappointing as this information was not made clear beforehand. The sauna was also cold when we arrived, and staff informed us it needed a few hours to heat up, so we could only use it briefly. The steam room was completely out of service due to technical issues. In the end, we could only properly use the Turkish bath area. While the staff were polite and tried to help, the facilities unfortunately did not match the expectations created by the hotel advertisement and booking experience. I think this hotel has potential because the rooms and customer service were good, but the wellness facilities need better maintenance and clearer communication for guests.

Nous avons récemment séjourné à l'Hilton DoubleTree et nous avons été profondément impressionnés par la qualité du service, en particulier de l'agent Halil. À partir du moment où j'ai vérifié, Halil est allé au-dessus et au-delà pour s'assurer que mon séjour était confortable et sans stress. Il était incroyablement courtois, attentif, et vraiment utile qu'il aide avec les directions locales, fait des recommandations, ou s'assure que tout dans ma chambre répondait aux attentes. Son professionnalisme et son accueil a fait une impression durable et a réellement relevé l'expérience globale. Il est très bien placé pour vous faire un petit tour, mais vous pouvez vous rendre à l'hôtel. Merci encore, Halil, et l'équipe Hilton DoubleTree !

Two empty pet şişe and an empty bag of ıslak mendil bulduk. Hemde a TV komanda. Also the light at the front door was burned out, and the emiş ventilatör in the bathroom did not work. Ayna tam buharlanmıştır. Also, the toilet seat is the wrong size for the toilet. It moves around while you are sitting on it. Also, the tub does not drain while you are shoering. It covered my feet. Finally, the light over the coffee machine is too dim, and the coffee kettle lid is broken.