Hôtels 4 étoiles à Alberta, Canada

We stayed at Royal Canadian Lodge in Banff from March 26–29 with my 7-year-old daughter, and overall we had a great experience. Check-in was simple and straightforward. We arrived in the early evening, and Jason at the front desk was the most approachable and helpful hotel staff member I have ever dealt with. He remembered my daughter’s name, greeted her every day, checked in with us throughout our stay, and added little touches that made the trip feel extra special for both of us. The renovated room itself was fairly standard for a hotel room, but comfortable. Our room had two queen beds, which worked well for us. The bathroom had a shower only, with no bathtub, but that was not an issue. The pillows were big and lumpy, all 8 of the pillows in our room were too high/tall for my daughter to use comfortably. There are robes provided in the room, it would be a nice touch if they could also provide kids size robes. We had a mini fridge, coffee maker with coffee, and kettle with tea provided in the room. We ordered room service one night and tried the pulled pork poutine, which was the daily special from the restaurant. Unfortunately, it was not very good, and I would not recommend it. The TV included free cable and on-demand programming, as well as pay-per-view movies. I had brought my laptop and an HDMI cord, and we were able to connect it to the TV easily to watch our own movies. Watching on-demand, my daughter discovered The Simpsons and loved it (lol) The pool area was a big highlight for us. The pool is salt water rather than chlorine. The water itself was on the cooler side, but there was also a good-sized hot tub and a large steam room. My daughter quickly made friends with another family staying at the hotel, and the kids spent multiple hours a day in the pool together. The gym was small but functional. In the four days we were there, it was empty every time we walked by. Parking is $20 per day, which does add up. There is also free street parking behind the hotel if you are able to find a spot. One fun feature in the lobby was the robot, which the kids absolutely loved. We were told that after construction is complete, it will be delivering items to guest rooms. During our stay it moved around the lobby, told jokes, and handed out free apples. The hotel was reasonably priced compared with other options in the area. I chose it specifically for the pool setup, knowing we would be spending a lot of time there, and it worked out really well for that. Shops and restaurants on the main street were about a 10-minute walk away, or you could take the bus that stops outside the neighboring hotel for $2 per ride, with kids riding free. I would definitely stay here again in the future. The price, location, rooms, and pool make this a very family-friendly hotel option in Banff. Biggest thank you to Jason at the front desk for the spectacular service we enjoyed.

L'entrée était rapide, la chambre était propre, les feuilles étaient douces, la pression de douche était étonnante, le petit déjeuner était solide, un séjour en général très bon.

Séjour parfait, chambre spacieuse et impeccable, grand lit king-size très confortable, accueil chaleureux à la réception pour l'arrivée et le départ, produits de toilette Crabtree & Evelyn au parfum délicieux, serviettes, miroir en pied, coffre-fort, machine à café, etc. tout était inclus. Des cookies offerts à l'arrivée, un vrai régal ! Réponse rapide à notre e-mail, la chambre a été réservée malgré notre arrivée très tardive. Parking gratuit, à 15 minutes en voiture de l'aéroport de Calgary. Navette disponible à 5 $. C'est la deuxième fois que nous séjournons dans cet hôtel et il deviendra sans aucun doute notre adresse de prédilection lors de nos voyages en avion ! Trip.com proposait le meilleur prix après réduction, super !

Mon mari, mon fils et moi avons passé une nuit dans cet hôtel. Son emplacement est idéal, à proximité des restaurants, du centre-ville et de l'aéroport. L'hôtel est très propre, tout comme notre chambre et la salle de bain. Nous avons passé un agréable séjour. Le parc aquatique, la piscine et le jacuzzi étaient un atout majeur, particulièrement apprécié par mon fils de 7 ans. Nous n'avons eu aucun problème pour nous garer. Pour plus de sécurité, l'ascenseur fonctionne également avec la carte magnétique de la chambre. Je recommande cet hôtel. Cependant, la chambre ne disposait pas de micro-ondes et le petit-déjeuner n'est pas inclus.

Stayed one night while we attended the Burton Cummings concert there. Having done this same routine for attending concerts several times now over the years I do feel that the rooms are seeming to become a bit dated and have a used feeling to them for the price. Really miss the offers where you could purchase as a package for the room and concert tickets along with breakfast for a fair price.

L'hôtel Otter était étonnant. 10/10 Je recommanderais très bien de rester ici quand vous séjournez à Banff. Les chambres et les salles de bain sont belles et sont propres. Le personnel est accueillant et ils vont vraiment au-dessus et au-delà. Reece a été particulièrement utile avec tout ce qu'on avait besoin.

La ville est très confortable, et le centre de la ville est très confortable.

The hotel itself was great and the staff was amazing and very helpful:) we just ended up there when there was a soccer tournament happening so it was absolutely crazy and in the pool there was some king of a mess that didn’t end up getting cleaned up even after telling staff about it

Mon collègue rotarien et moi sommes venus à Calgary pour la Conférence internationale du Rotary de 2025. Le séjour a été agréable et le service excellent. La chambre était nettoyée quotidiennement, ce qui était très appréciable. Le café et le thé étaient renouvelés tous les jours, ce qui était très pratique. Je recommande vivement cet hôtel à mes proches. Il est situé tout près de l'aéroport et une navette gratuite était mise à disposition. J'ai particulièrement apprécié l'exposition dans le hall, qui annonçait le Stampede de Calgary 2025, qui se déroulera du 1er juillet au 31 juillet 2025.

Pros: EV Charging: Great to find third-party L2 chargers on-site ($2/hr, added about 40km range per hour). Very convenient for EV owners. Cleanliness: The main room area was generally clean and well-maintained. Cons: Housekeeping Fail: When preparing the sofa bed, I found the provided bedsheet had a massive hole right in the middle. I tried calling guest services multiple times but no one answered. I eventually had to hunt down a housekeeping staff member in the hallway to get a fresh sheet. Breakfast Frustration: My booking clearly included breakfast for myself and my two children. However, the restaurant staff insisted it was only for two people and made me go to the front desk to resolve it myself. It was an awkward and unnecessary hassle during a family trip. Tipping Pressure: After the breakfast confusion and mediocre food quality, being presented with a $0 receipt that explicitly prompts for tips felt like a cash grab. Verdict: While the hardware (charging, cleanliness) is decent, the service and communication between the front desk and the restaurant need major improvement. I shouldn't have to ”prove” my booking status or chase staff for basic linens.