Hôtels 3 étoiles à Açores, Portugal

The check-in was the most problematic part. I hadn't received any instructions from the host (also not in spamfolder) how to unlock the entry gate to the property. It was already getting dark and the host was also not reachable by telephone. Monica from Trip customer service eventually managed to forward the necessary entry codes to me (many thanks for the assistance!). ++ The room was spacious and convenient, the bed was comfortable, the bathroom and toilet were clean and there were enough towels. For those who like to watch TV: a huge flatscreen with plenty of channels. The shared patio with a little swimming pool is very nice with beautiful sea view. The property is quietly situated at a 15 minute walk from the centre of Angra. -- No written instructions (e.g. WiFi password) or general information (amenities) available. There are shared facilities in the property and the kitchen can be used for preparing meals (self catering). Although the reservation mentioned breakfast included, there was no fresh bread brought in. Not the end of the world but better not mention it as an option. Also unclear if items in refrigerator belong to other guests (self caterers) or are for general use so we didn't touch any. The host was not available by telephone for questions and also never responded to my initial calls on the day of check in. The room was in the basement and from time to time some smell from the sewer pipes lingers in the room.

The hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport. To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite. What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was. The amenities were limited, there is no safe or fridge in the suites. In the bathroom the paper holder was rusted because it has been positioned under the towel rack. The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices. If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats. I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.

Im afraid to write all this because this place because when we want to go back here, it will get too busy. We travelled with a baby and the hotel provided a high chair and crib which made a huge difference for us. They even upgraded our room. The staff is very responsive and would respond to my queries prior to arriving. They would help me with any questions at the front desk. Bernardo, Joal, and Claudio were excellent help. They had great recommendations for tourist things to do that met the needs of our family. The hotel and apartment were immaculately clean and staff were so friendly and thorough. We enjoyed the continental breakfast everyday. Some people complained in previous reviews its the same items each day but we found there was a new item each day. I also appreciated the consistency because I knew what to eat the next morning. The woman who does the breakfast has a wonderful spread. The fruit, coffee, eggs and everything were fantastic.

I was a little disappointed that this is not, in fact, a hotel. I think I might have been the only person staying there, I didn't see anyone else except for about 2 seconds in the breakfast room. The only contact I had was by email, and all the instructions were only sent the morning I was traveling, so I didn't receive them until I got to Pico. The room was comfortable enough and very clean. But lots of things are dated. The internet was non-existent. The air conditioner and bathroom fan were both ancient and made a lot of noise. The breakfast was only meh, but the view from the breakfast room was lovely. The location is good, close to town and in a quiet area. I didn't spend much time at the hotel and it was too cold for a swim, but I imagine that would be great when the weather is warmer as the pool also has an amazing view. It's worth it for the price.

Nous avons séjourné les deux premières nuits de vacances de deux semaines à l'hôtel Neat. La chambre était très confortable et confortable. Il y avait un réfrigérateur mais mon point de départ pour les équipements était qu'il n'y avait pas de cuisson. Un café-manufacturer mais pas de cuisson! Personne ne boit du café, mais cela semble être une chose normale aujourd'hui. Je sais que vous pouvez coucher l'eau mais pas utiliser une capsule de café, mais l'eau a toujours goûter du café. Il était bruyant la nuit mais l'hôtel est juste au centre. Grand emplacement pour le port. Resterait si nous remarquions les Açores encore!

Nous avons été très satisfaits du service. Les réceptionnistes étaient tous très serviables, surtout Bruno, et la chambre et les lits étaient très confortables. Lorsque nous avons demandé un mini-réfrigérateur, ils nous en ont fourni un avec empressement. Le seul bémol, c'est que, en tant que clients de l'hôtel, nous devions payer 4 € pour garer notre voiture à l'intérieur. Cela aurait dû être gratuit pour les clients de l'hôtel.

It was an absolutely wonderful decision to stay at this hotel. Everything has been thought through down to the smallest detail. Impeccable cleanliness, great soundproofing, and everything you could possibly need. You can do your laundry and dry your clothes, and there is also a fully equipped kitchen with absolutely everything you might need. 10 out of 10! I highly recommend it to everyone.

Bien situé, nettoyé, service 5 étoiles. Je reviens !

You will stay in the Azores highest building top level, with an amazing view. But it has a super small rooms. Is like it was a flat with 3 bedrooms, and they are renting separately with common places. Is somehow clean, good ideas, but in some parts the wall is just falling off. Good for one night sleep over

Les chambres sont confortables et propres, les chambres confortables, un excellent petit déjeuner. Très amical personnel. Très recommandé !