Hôtels 4 étoiles à Dorset, Royaume-Uni

Probablement le pire hôtel dans lequel j'ai jamais séjourné pendant plus de 50 ans de mes voyages à travers le monde, tant pour des voyages d'affaires que privés. A part l'emplacement, tout le reste était horrible. Les chambres proposées ne présentaient aucune similitude avec les chambres présentées sur le site TRIP.COM. Il n'y avait pas de rideau de douche, le porte-serviettes n'était relié à aucune source d'eau chaude, aucune instruction sur les réglages de la douche, pas de téléphone - mes chambres étaient au fond de l'hôtel, pour accéder à l'ascenseur, il fallait franchir une pente raide. marches (difficile avec les bagages et les enfants, pas de service de portier disponible, parking exorbitant de 25 £ par jour, chambres non nettoyées pendant notre séjour, réservoir de toilettes bruyant, surface de la baignoire ébréchée par endroits, trousse de secours inadéquate (pas pansements ou crème ou tampons antiseptiques - requis lorsque mon petit-fils de 5 ans est tombé dans la pelouse de l'hôtel. Une chaise dans la chambre était bancale et dangereuse pour s'asseoir. Plus comme une note de 1,5 * que la note de 4 * sur votre site Web. Les sols sur le chemin de l'ascenseur craquaient et faisaient des bruits gênants Je dois déposer une plainte car on m'a vendu des chambres qui ne correspondaient pas à ce qui était affiché sur le site Web, ce que j'ai utilisé pour effectuer l'achat. Je n'ai pas essayé de nourriture à l'hôtel, car peu de gens ont été vus au restaurant à tout moment, ce qui est mauvais signe.

Clean room, ample space, bed was super comfy and great TV with many channels. Could hear next door’s TV slightly. Bathroom smelt like someone had been smoking in there for years, even showering and leaving the door open wouldn't help clear the smoky/musty smell. Felt like it was stuck to the walls. Otherwise, great stay! 15 min walk to town.

Great location with parking space, which is quite luxury in Bournemouth at this popular season. We were arranged a large room next to the road. However, the night club was so annoying in the evening. After complaining, the staff immediately changed a quieter room. The high ceiling in the guest room is a good selling point. However, the swimming pool is a bit tiny and close too early at 8:00. Over all, it meets our expectations.

Booked this hotel as I stayed before in some Ibis hotels. When came to check in the person from reception asked us to wait until he checks the room.( it was around 4pm)? I assume room was meant to be checked before. Took him about 10 minutes or so. Took the keys room was nice, comfy, minimalistic If i can say so.(i would have a mini fridge). In about 20 minutes while we weregeting ready to go out AC stared to lick quite badly. When went downstairs told the same person at the reception he only nodded ( I mentioned as its for the interest of the hotel as everything is geting wet, floor, wall). After we came back, enetered the room was quite hot as the AC was off. Couldn't turn on, tried to contact reception through the WhatsApp number that is offered in the room ( saying phones are such a 1980's), no one answered after about half an hour tried to call the same number, again no answer. Tried to call the hotel, went through the AI. Went downstairs in the end to ask how to turn on the AC. Person at the reception said it is off from them and he can turn it on for me, which he did. After about 1 hour i had to go downstairs back to ask to turn it off as the water dripping was getting on my nerves and the AC could not be turned down either from the room. At least I was given a fan that helped to solve the issue, and I was told to complain in the morning if I need. Another thing I want to mention is that therr is no ice in the hotel, as when i went downstairs and asked for it been told they dont have any, neither fridge is available in the room. So my fathers treat away was unfortunately ruined by the hospitality of the hotel. At least weather was good.

Upon checking in was told breakfast is till 10 am Next day in the morning was coming to have breakfast with kids at 9:40 apparently too late. Went back to the reception they said oh sorry it’s open till 10 am on weekends. Left with 2 kids without breakfast and no complimentary was offered considering misleading information from the receptionist on check in. We travelled on hottest day by train with delayed service 4 hours to get here. Also, felt intimidated by pool staff teice on 2 different days asking me who I am and are we were guests ?:( seriously? Did they think I just walked in randomly from the street? Shocking! Me and my two kids felt unwelcome and placed in embarrassment in front of others because I had to verify that I am guest and I had paid to be here:( that’s not 4 stars customer service! I travel around the world but here felt either ****** or discrimination not sure what it was felt odd. Had to book another hotel because didn’t like the whole experience and attitude from the staff! Also their spa and indoor pool is actually in the other hotel next by. Which was odd we never made as didn’t want to move around from one building to another for spa. Receptionist were abrupt and couldn’t be bothered to spare simple smile. Not happy at all. Bathrooms shower it terrible no power couldn’t even wash my hair off the soap. Basically not recommend due to these issues I had experienced.

We specifically booked this hotel for our anniversary and they decorated the bed with petals which was a nice touch. The hotel itself was very nice but the rooms were a bit outdated and the toilet was dirty. There were quite a few downsides which did ruin our short stay. We booked this hotel specifically for the spa facilities mainly the jacuzzi pool but this was out of order before we got there and we were not informed of this otherwise we would’ve booked elsewhere and it wasn’t fixed for our entire stay. Swimming pool was decent but not the cleanest as i felt dirt on pool floor. On our last night we ran out of water and my wife is pregnant so i went to the night porter and asked for a bottle of water which they provide complimentary daily but he said he couldn't give me one and he could sell one from the bar, which i found ridiculous. The room didnt have a fridge so we couldnt buy any water and keep it cool. Parking was £10 a day which I believe should be included in the stay. Hotel staff were friendly other than that but I would probably look elsewhere next time. For the price we paid I did expect a lot more from the hotel.

Our stay at Harbour Heights was extremely enjoyable! . From the greeting we received from the reception staff on our arrival to the equally warm farewell when we left. Our  room was very comfortable & larger than your typical standard room. The bathroom well presented, the bed very comfortable bed and all other facilities in the room perfect (I was very impressed to find an iron and ironing board). We were very impressed by the breakfast and found the restaurant manager very lovely and helpful. He kept a very tight ship, ensured that everything was replenished the moment it ran out and the staff who worked with him were equally pleasant and very helpful. Pre-dinner drinks and dinner on the terrace was terrific, and what a view! The hotel as in great condition, everything looked newly updated, corridor carpets very clean, wall tiles, bathroom fittings etc., of good quality ., The hôtel was very clean and modern, whilst still retaining its original character. This was our first visit to Harbour Heights but will certainly not be our last. A most wonderful location for a short break,! 

Le salon est situé dans une zone de 2 étoiles, le centre de la ville est situé dans une zone de 2 étoiles. La chambre était tellement petite. Pas de téléphone dans la chambre. Je suis handicapé et était au premier étage, pas de levage à ce étage. Ils ne s'occupent pas des personnes handicapées et il y a beaucoup de pas. Le lieu était chaud, il fallait peindre partout. La table et les chaises en dehors du soleil avaient pris La chambre était propre et la salle de bains était ok. Le lieu a besoin d'une rénovation totale. Très déçu que j'ai séjourné pour une seule nuit et il a coûté 85.74 euros. Je suis resté pour 6 nuits à un autre hôtel à Camborne et seulement payé £300 pour 6 La nuit était 3 étoiles et incluait un petit déjeuner en anglais complet. L'hôtel est un hôtel de qualité très confortable et très confortable.

We enjoyed a packaged deal for a 1 night stay..it was excellent. Everywhere throughout the hotel was very clean, room comfortable, a good night's sleep. Breakfast very nice buffet, my only comment here is a poor selection of fruit options for that particular breakfast choice. We had tea and cake provided which was very nice. Our 3 course dinner in the restaurant was good. I used the outside pool, unheated but do-able in May...a lovely addition. Most staff efficient but not overly friendly. Could do with knowing that 3 hotels (all one group apparently), all next door to each other, have use of the pool but saying that, at our time of year stay there were plenty of sunbeds and pool space. Smallish, bit of a restrictive car park, has free spaces on a 'first come, first served' basis. Nothing regards eats/drinks around immediate location but short steepish walk down to get to gorgeous sandy beach area. Would stay again for sure.

L'hôtel est assez vieux, il n'est pas nouveau et les équipements ne sont pas bons à tout ils ne sont pas de soaps certains de la chambre chauffe-eau ne fonctionne pas nous avons dû changer trois chambres parce qu'ils étaient de nombreux problèmes qui se déroulaient mais le service était bon mais pas la valeur du prix