Hôtels 4 étoiles à Préfecture de Niigata, Japon

Highly recommended. Clean, comfortable, type c, fast lightning cable was provided…nice view from the room. Easily accessible by public transport since the location is next to Niigata station (bus, train, taxi, shinkansen) next to cocola mall (inside got 3 coins, eateries, pharmacy, coffee shop, famous udon shop, xebion sports, diors etc), lawson, family mart, 7e.. Walking distance to Donki, Isetan… just name it!

We would like to express our heartfelt gratitude for your exceptional kindness and support. Yesterday, we were unfortunately involved in a car accident. The hotel was very understanding and kindly allowed us to reschedule our stay to another day. We were deeply touched by your flexibility and consideration. Today, we experienced another accident in the mountains. During this difficult time, one the staff was incredibly kind and supportive. She helped us communicate and translate with the police, ensuring that we could clearly explain the situation and receive assistance. Her help was truly invaluable in getting us safely rescued. In addition, the hotel manager and staffs generously drove us from the police station back to the hotel and assisted us with the necessary follow-up arrangements. Their patience, compassion, and willingness to go above and beyond their duties meant so much to us. We are truly grateful for the care and support we received. It has been a blessing to be guests at Oosado Hotel, and we will always remember your kindness.

This is one of the best hotels we've stayed in, we enjoyed all the little details - free flow of coffee and tea with snacks throughout the day, complimentary light pastries for breakfast and happy hour with free plum wine and sake. The onsen, both public and private, is so cosy and relaxing. And the overall design of the hotel, utilizing the previous farmhouse as the foundation, created a quaint yet calm space. Yes it's a little pricey stay but we would def come back again if we're heading to Minamiuonama.

Positives: - Very close to the station - Modern hotel and modern room - Plenty of room space - Polite and friendly staff - Large bed Negatives: - Bathroom seems ”forgotten about” - Rest of hotel is spacious and modern. But the bathroom was tiny with very little space and felt out of place with the rest of the hotel. Bath was very narrow and small Overall: Very good location and modern hotel. Bathroom just stopped it from getting perfect score

I’m giving my honest opinion. This is my first unsatisfied review for a hotel room. I was very disappointed by the room for the price I paid. I paid more for this room than what I paid for luxury upscaled room near Tokyo Disney. The photos online were very deceiving. When I entered my room, it was gross, i cringed, and my toes curled. I didn’t want to put my belongings down. The carpet was old and disgusting. The pull out couch bed was gross. There were stains on the couch back rest and the mattress. The sheet for the mattress was too small it didn’t cover the stained mattress. The beds were hard and didn’t feel clean. The shower curtain had a bad odor. The room was very dated. Since this hotel is pretty secluded and other hotels were booked we had to make do. I’m glad we only stayed one night. On a better note, the staff were very friendly and service was great. Location for skiing was amazing, and the free shuttle bus was fabulous. Naeba Prince Hotel really need to do better with their rooms. I was looking forward to bringing my entire family of 14 to stay a few nights next year, but after seeing the rooms, I will not stay here again unless they renovate their rooms which are in dire need of upgrades.

Le centre de l'hôtel est très bienvenu, avec un matcha et un snack complimentaires. A l'entrée, il y a même un joli jeu de Gachapon dans lequel vous pourriez gagner l'un de leurs produits Niigata/Yuzawa spécial! La chambre était propre et spacieuse avec un lit confortable futon. Les bains publics étaient si gentils et bien entretenus. Si vous n'avez pas réservé leur petit déjeuner/séjour spécial, vous pouvez toujours dire avec 2 jours d'ordre avancé sur le bureau frontal. Absolument rester ici encore si jamais dans la zone 🫶🏼

My wife and I visited this onsen resort in 2023 and we loved it. My wife especially likes the many onsens they have. We have always wanted to come here again and finally did after 3 years. Like three years ago, the room and facilities are very clean and well maintained everything just as they were. One thing did change and we are quite upset about it, is that the staff is not as enthusiastic as they were (there are some familiar faces, many new ones). I still recommend this place to everyone, Futaba is still the best compared to the other two onsen resorts we’ve visited in between. Hope they can figure out some way to motivate the staff and offer a better experience to guests.

One of the nicest hotels we stayed in Japan. We had stayed in a traditional japanese room with Futon beds with an amazing view, compared to some hotels stayed in Tokyo, staff here were so kind, patient and helpful. We had come here to Ski which was wonderful as the resort comes with its own ski garden and lift passes which we were given (so generous and kind thank you!), there is also a lovely onsen onsite for hotel guests to use (free). Even though this resort may seem like a walk to the train station there is a timely shuttle bus service to and from with lovely staff there to help. Would recommend and definitely would come again!

The hotel is very clean and the room is spacious. The only two things that I dislike is the separate toilet and bath which is small plus no hook to hang clothes and need to climb a slope everytime you go in/out of the hotel.

The hotel itself is quite nice, and the service at the reception desk was excellent. The staff in person were polite and genuinely tried to help with anything I needed during my stay. However, I was very disappointed with the phone service. When I called the hotel and spoke in English, the call was hung up on me. I tried several times and the same thing happened. It did not seem like the staff member on the phone was willing to assist or find a solution. This left a very negative impression. As this is an “International Hotel,” I expected at least basic English communication or an attempt to assist rather than disconnecting the call. I already informed the hotel about this issue and I sincerely hope they improve their phone service permanently. Additionally, the hotel is located 10 mins by walk from the city center so you will likely need to take a taxi to travel around. Overall, the in person service was good but the phone communication experience needs serious improvement.